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Customer Ratings & Reviews

$26.95

Customer reviews

Rating 4.5 out of 5 stars with 2403 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers praise the CS5119-16 DECT 6.0 Cordless Phone System for its ease of use, sound quality, and affordable price. Many appreciate the battery life and range, as well as the available features, color, size, and design. However, some customers have expressed concerns about the answering machine function, volume, voicemail setup, caller ID visibility, and display readability.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 2,403 reviews
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Best phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoy the this product. The features it have is awesome, I would recommend it to anybody in need of a house phone like I was in need of. It’s very affordable and easy to get use to using. I looked all over for a house phone and came across this and liked it and the price. Thanks Best Buy for having this Awesome product. I reall do appreciate it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nice phones and easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use for my elderly mother. Buttons are brigt and clear for her

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    VTech - CS5119-2 DECT 6.0 Cordless Phone System

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently upgraded to the VTech CS5119‑2, and I’m genuinely impressed. Right out of the box, the setup was effortless just plug in, pair the additional handset, and you’re ready to go. The DECT 6.0 technology ensures crystal-clear, interference-free calls throughout the house, even outside. What I appreciate most is the combination of reliability and simplicity. The handsets are slim, easy to hold, and feature backlit screens and big, responsive buttons, making them user-friendly for all ages . The battery life and sound clarity are excellent even during long calls, the speakerphone remains robust and audible. Additional features include a 50-entry phonebook, caller ID/call waiting, and expandable support for up to five handsets, perfect if you want coverage in different rooms or need multiple handsets around the house. Plus, the ECO power-saving mode is a nice bonus that shows attention to energy efficiency. In my experience, this phone has handled everything from VOIP and Spectrum Voice to basic landline use with no dropped calls or glitches

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Range, Sound quality

    Rated 5 out of 5 stars

    Does more than needed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Functionally sufficient digital home phone. Decent battery life. Good sound quality and range.

    I would recommend this to a friend
    • Brand response from VTech Baby Monitors Team
      Posted .

      Hi - We are so glad to hear that our product was able to assist you in such a critical moment. Thank you for sharing your experience with us and we are grateful that we could help in some small way. Your feedback means a lot to us, and we will continue to work hard to ensure that our products provide the best possible support to our customers.

      Thank you,
      -VTech Support Team vtech-babymonitors

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Volume

    Rated 3 out of 5 stars

    Cordless phone is average

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone works fine as a second phone in a bedroom perhaps, but the volume for the ringer and the ear piece is not very good. The volume is adequate at best, however the sound quality is not bad. That said, for the money, it is a good deal.

    I would recommend this to a friend
    • Brand response from VTech Baby Monitors Team
      Posted .

      Hi - Thank you for sharing your feedback and taking the time to review our product. We are truly sorry that the telephone does not function as expected. We understand your disappointment, and we apologize for any inconvenience it may have caused you and your family. Please contact our Consumer Sales and Service Center between the hours of 6:00 AM and 4:00 PM PST Monday through Friday at 1-800-595-9511 or by email at https://www.vtechphones.com/support/contact-us. We will work with you to resolve the product issues promptly. We look forward to hearing from you so that we can help to make it right.

      Thank you,
      -VTech Support Team vtech-babymonitors

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Cordless phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the phone. Easy to set up. Has features I like.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    VTech lived 4 years insted of 2 years as expexted

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These units are designed to only last a couple of years. Once their lifetime is expired, they just stopped working. Likes: 1) This product was easy to use. 2) Replacement batteries last long enough. 3) The product was very light. 4) Sound was great. 5) Phone reception was great on both units. 6) Answering machine was great enough. 7) Wires, power cords, chargers were high quality. 8) The phone was designed beautiful.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Great landline

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I know many of you do not have a landline but I keep one just for emergencies and this phone does what it needs to do. Clean communication and easy to use.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Wrong instructions

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just bought this phone today. I chose it because we have another one just like it with 2 handsets. This model has one which is fine for us. BUT the instructions inside the box were for a VTech Baby Monitor. Clearly a different product with different installation instructions. This was not an “open box” purchase so the problem came from the factory. I found the correct instructions online.

    I would recommend this to a friend
    • Brand response from VTech Baby Monitors Team
      Posted .

      Hi - Thank you for sharing your feedback and taking the time to review our product. We are truly sorry that the telephone system does not function as expected. We understand your disappointment and we apologize for any inconvenience it may have caused you. Please contact our Consumer Sales and Service Center between the hours of 6:00 AM and 4:00 PM PST Monday through Friday at 1-800-595-9511 or by email at https://www.vtechphones.com/support/contact-us. We will work with you to resolve the product issues promptly. We look forward to hearing from you so that we can help to make it right.

      Thank you,
      -VTech Support Team vtech-babymonitors

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Amazing phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very portable, great sound and battery life. I fully recommended.

    I would recommend this to a friend
    • Brand response from VTech Baby Monitors Team
      Posted .

      Hi - We are so glad to hear that our product was able to assist you in such a critical moment. Thank you for sharing your experience with us and we are grateful that we could help in some small way. Your feedback means a lot to us, and we will continue to work hard to ensure that our products provide the best possible support to our customers.

      Thank you,
      -VTech Support Team vtech-babymonitors

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Desk phone: Easy, convenient, low cost!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Budget-friendly cordless phone: Impressed with clear sound quality and long battery life, perfect for my home office needs and I like the color.

    I would recommend this to a friend
    • Brand response from VTech Baby Monitors Team
      Posted .

      Hi - We are so glad to hear that our product was able to assist you in such a critical moment. Thank you for sharing your experience with us and we are grateful that we could help in some small way. Your feedback means a lot to us, and we will continue to work hard to ensure that our products provide the best possible support to our customers.

      Thank you,
      -VTech Support Team vtech-babymonitors

  • Pros mentioned:
    Price
    Cons mentioned:
    Volume

    Rated 4 out of 5 stars

    Good Product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been searching all over for a decent affordable home phone. During my search I realized how freaking expensive home phones were and I didn't bother to go to Best Buy until I had to go in to get some printer ink. I found this product that for some reason no other store carried in stores. It's been great so far! The only down side is the volume. I wish the volume was way louder. The max volume should be a bit too much on every home phone, but in this case its definitely not. Also, they should keep in mind when making these home phones that they are being used at home with more than likely screaming kids. Overall, the product gets the job done at an affordable price.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Vtech phone set

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is very nice vtech phone set. Easy set up, clear sound and lighter weight . Delivery was the next day .

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Cell phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone worked well light weight and loud and clear

    I would recommend this to a friend
    • Brand response from VTech Baby Monitors Team
      Posted .

      Hi - We are so glad to hear that our product was able to assist you in such a critical moment. Thank you for sharing your experience with us and we are grateful that we could help in some small way. Your feedback means a lot to us, and we will continue to work hard to ensure that our products provide the best possible support to our customers.

      Thank you,
      -VTech Support Team vtech-babymonitors

  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Best Phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Love everything about the Phone, it's very easy to use, the color, the sound, the price, at first I wasn't sure but I read a few Reviews and I said to myself if I don't like it I'll return it right away. But I'm so Happy I bought it

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price, Range

    Rated 4 out of 5 stars

    Does everything it says it does

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up, initial charge took a lot less time than expected. Phone has excellent range, solid signal, and even the speakerphone works very well, and does not pick up background noise and drown out the conversation. A very solid phone for the price.

    I would recommend this to a friend
  • Cons mentioned:
    Voicemail

    Rated 4 out of 5 stars

    Landline Phone

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price for what it is. I wish the voicemail was something you could press a button and hear recorded messages out loud, similar to older phones as opposed to needing to dial in to listen to any voicemails.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great cordless phones

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We've owned t=VTech cordless phones for years and compared to other brands we tried sometimes, they're simply the best. Logical controls, long battery life (when not in charger), super extra features, excellent sound quality. Since we still use a landline (wife hates using a cell phone) it's important to have high quality phones in the house. We expanded the set to three phones and that's an added bonus.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reliable and Easy-to-Use Home Phone System

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This cordless phone system works great and was very easy to set up. The sound quality is clear, and the handsets have a good range throughout the house. The buttons are easy to read, and the battery life has been excellent so far. It’s a reliable phone system that does exactly what it’s supposed to do. I would definitely recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Nice phone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These two phones are contemporary looking. They are lightweight to handle. They fit neatly on an end table, night stand, desk, or dresser. The ringer is easy to adjust and hear. The push button dials are easy to push. It is easy to hear on the phone. All voices are clear.

    I would recommend this to a friend