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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2351 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers praise the CS5119-16 DECT 6.0 Cordless Phone System for its ease of use, sound quality, and affordable price. Many appreciate the battery life and range, as well as the available features, color, size, and design. However, some customers have expressed concerns about the answering machine function, volume, voicemail setup, caller ID visibility, and display readability.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 2,351 reviews
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    A really great phone!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lightweight, sounds great and the color is amazing!!! The controls are easy to understand.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Wrong instructions

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just bought this phone today. I chose it because we have another one just like it with 2 handsets. This model has one which is fine for us. BUT the instructions inside the box were for a VTech Baby Monitor. Clearly a different product with different installation instructions. This was not an “open box” purchase so the problem came from the factory. I found the correct instructions online.

    I would recommend this to a friend
    • Brand response from VTech Baby Monitors Team
      Posted .

      Hi - Thank you for sharing your feedback and taking the time to review our product. We are truly sorry that the telephone system does not function as expected. We understand your disappointment and we apologize for any inconvenience it may have caused you. Please contact our Consumer Sales and Service Center between the hours of 6:00 AM and 4:00 PM PST Monday through Friday at 1-800-595-9511 or by email at https://www.vtechphones.com/support/contact-us. We will work with you to resolve the product issues promptly. We look forward to hearing from you so that we can help to make it right.

      Thank you,
      -VTech Support Team vtech-babymonitors

  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Best phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoy the this product. The features it have is awesome, I would recommend it to anybody in need of a house phone like I was in need of. It’s very affordable and easy to get use to using. I looked all over for a house phone and came across this and liked it and the price. Thanks Best Buy for having this Awesome product. I reall do appreciate it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    replacing my emergency Land line

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was easy to put together. but then discovered the back lighting was not working, making it next to impossible to add phone numbers to the directory, They did not have another red phone to replace it. Customer service were very accommodating to refund my purchase price.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Desk phone: Easy, convenient, low cost!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Budget-friendly cordless phone: Impressed with clear sound quality and long battery life, perfect for my home office needs and I like the color.

    I would recommend this to a friend
    • Brand response from VTech Baby Monitors Team
      Posted .

      Hi - We are so glad to hear that our product was able to assist you in such a critical moment. Thank you for sharing your experience with us and we are grateful that we could help in some small way. Your feedback means a lot to us, and we will continue to work hard to ensure that our products provide the best possible support to our customers.

      Thank you,
      -VTech Support Team vtech-babymonitors

  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Vtech phone set

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is very nice vtech phone set. Easy set up, clear sound and lighter weight . Delivery was the next day .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This v-tech cordless phone is ideal for the area that i purchased it for it is small enough that it does not beed much room but still visible great purchase!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fun color, good quality, cheap price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very inexpensive and good quality, I had a black one in this same style but had to replace it after about 15 years because it stopped fully working, so I replaced it with this red one, which is such a fun color….I paid about $25.00 and I now have a cute house phone for the next 15 years

    I would recommend this to a friend
    • Brand response from VTech Baby Monitors Team
      Posted .

      Hi - We are so glad to hear that our product was able to assist you in such a critical moment. Thank you for sharing your experience with us and we are grateful that we could help in some small way. Your feedback means a lot to us, and we will continue to work hard to ensure that our products provide the best possible support to our customers.

      Thank you,
      -VTech Support Team vtech-babymonitors

  • Pros mentioned:
    Price
    Cons mentioned:
    Volume

    Rated 4 out of 5 stars

    Good Product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been searching all over for a decent affordable home phone. During my search I realized how freaking expensive home phones were and I didn't bother to go to Best Buy until I had to go in to get some printer ink. I found this product that for some reason no other store carried in stores. It's been great so far! The only down side is the volume. I wish the volume was way louder. The max volume should be a bit too much on every home phone, but in this case its definitely not. Also, they should keep in mind when making these home phones that they are being used at home with more than likely screaming kids. Overall, the product gets the job done at an affordable price.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great cordless phones

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We've owned t=VTech cordless phones for years and compared to other brands we tried sometimes, they're simply the best. Logical controls, long battery life (when not in charger), super extra features, excellent sound quality. Since we still use a landline (wife hates using a cell phone) it's important to have high quality phones in the house. We expanded the set to three phones and that's an added bonus.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great cordless phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good phone. We still have our landline and out of the blue no one could hear us on our cordless phone. We saw this one at Best Buy and replaced ours. Works great and is so light. We like the color too so easy to spot when we put it down.

    I would recommend this to a friend
    • Brand response from VTech Baby Monitors Team
      Posted .

      Hi - We are so glad to hear that our product was able to assist you in such a critical moment. Thank you for sharing your experience with us and we are grateful that we could help in some small way. Your feedback means a lot to us, and we will continue to work hard to ensure that our products provide the best possible support to our customers.

      Thank you,
      -VTech Support Team vtech-babymonitors

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Home phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked as it should, no issues. Easy to set up..basically plug and play which made it seamless

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Best Phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Love everything about the Phone, it's very easy to use, the color, the sound, the price, at first I wasn't sure but I read a few Reviews and I said to myself if I don't like it I'll return it right away. But I'm so Happy I bought it

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price, Range

    Rated 4 out of 5 stars

    Does everything it says it does

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up, initial charge took a lot less time than expected. Phone has excellent range, solid signal, and even the speakerphone works very well, and does not pick up background noise and drown out the conversation. A very solid phone for the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Vtech cordless expsndable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love the color of the phone and the features.The slim fit is a plus for us.

    I would recommend this to a friend
    • Brand response from VTech Baby Monitors Team
      Posted .

      Hi - We are so glad to hear that our product was able to assist you in such a critical moment. Thank you for sharing your experience with us and we are grateful that we could help in some small way. Your feedback means a lot to us, and we will continue to work hard to ensure that our products provide the best possible support to our customers.

      Thank you,
      -VTech Support Team vtech-babymonitors

  • Rated 4 out of 5 stars

    Nice Land Line Phones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my grandma who is elderly and not tech saavy. The functional and simple design makes it easy for her to use.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Nice phone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These two phones are contemporary looking. They are lightweight to handle. They fit neatly on an end table, night stand, desk, or dresser. The ringer is easy to adjust and hear. The push button dials are easy to push. It is easy to hear on the phone. All voices are clear.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Landline colorful

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the quality & color. Light weight use to use & hold

    I would recommend this to a friend
    • Brand response from VTech Baby Monitors Team
      Posted .

      Hi - We are so glad to hear that our product was able to assist you in such a critical moment. Thank you for sharing your experience with us and we are grateful that we could help in some small way. Your feedback means a lot to us, and we will continue to work hard to ensure that our products provide the best possible support to our customers.

      Thank you,
      -VTech Support Team vtech-babymonitors

  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Great machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value for a cordless phone. Modern nice looking. Very easy machine

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love this phone!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this phone. I've had several over the years. Easy to set up, and easy to read on the screen.

    I would recommend this to a friend
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