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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2352 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers praise the CS5119-16 DECT 6.0 Cordless Phone System for its ease of use, sound quality, and affordable price. Many appreciate the battery life and range, as well as the available features, color, size, and design. However, some customers have expressed concerns about the answering machine function, volume, voicemail setup, caller ID visibility, and display readability.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 2,352 reviews
  • Pros mentioned:
    Battery life, Price, Sound quality

    Rated 5 out of 5 stars

    Homenaje phone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice view and good equiment. Good value for price and quality. Higth eficiencia battery.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 4 out of 5 stars

    Lightweight & Compact

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy operation, lightweight and compact so it fits in small spaces. Sound quality of ring and voices is excellent.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Requires wifi Router

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It would be nice if the product box for this item would offer more specifc information about what is required to make it work. It is hard to guess what kind of phone i'm buying (Voip; landline; needs wifi router, or just wifi connection) in 2025 and couldn't quite tell from the box!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Phone 1

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is easy to setup & use. Good value & compact fir small areas.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use, Price

    Rated 5 out of 5 stars

    Great product, great price.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice and very simple to use. Can't beat the price. Good battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Office phone

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up. Nice features. Perfect size for home office

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 4 out of 5 stars

    Good House Phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, good sound quality and nice sleek design.

    I would recommend this to a friend
  • Pros mentioned:
    Range, Sound quality

    Rated 5 out of 5 stars

    Good, convenient phone set

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For $35 you can't beat this phone, base and remote phone with charger. Good range, sound quality, features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cordless phone

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to read and operate. Very light weight.easy to change language.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Sound quality

    Rated 4 out of 5 stars

    Good item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have many kids in my house and honestly I don't like spending tons of money on items they can get ahold to because with kids you never know.... I bought this set at a very reasonable price and it was a great purchase! They work perfect and fulfill all my espectations and a little bit more than that. I was afraid they were going to be low quality but surprisingly they were really good! Totally recommend it!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great phone for business!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best phone for business. Easy to install, battery last forever, durability is incredible, sounds loud. Everything perfect with it!

    I would recommend this to a friend
    • Brand response from VTech Baby Monitors Team
      Posted .

      Hi - We are so glad to hear that our product was able to assist you in such a critical moment. Thank you for sharing your experience with us and we are grateful that we could help in some small way. Your feedback means a lot to us, and we will continue to work hard to ensure that our products provide the best possible support to our customers.

      Thank you,
      -VTech Support Team vtech-babymonitors

  • Pros mentioned:
    Ease of use, Range

    Rated 5 out of 5 stars

    Great purchase - Would buy again!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this phone! Easy to use! The multiple ringtones are great, the distance I can walk outside is amazing and the comfort on my neck is perfect! I like having a landline and I highly recommend this one!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    My Experience

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The price is fordable. It is easy to set up and use.

    I would recommend this to a friend
    • Brand response from VTech Baby Monitors Team
      Posted .

      Hi - We are so glad to hear that our product was able to assist you in such a critical moment. Thank you for sharing your experience with us and we are grateful that we could help in some small way. Your feedback means a lot to us, and we will continue to work hard to ensure that our products provide the best possible support to our customers.

      Thank you,
      -VTech Support Team vtech-babymonitors

  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Nice phone!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone works nicely! Easy to use, large numbers and interface, sounds good! Was a good purchase. And you cannot beat the price~

    I would recommend this to a friend
    • Brand response from VTech Baby Monitors Team
      Posted .

      Hi - We are so glad to hear that our product was able to assist you in such a critical moment. Thank you for sharing your experience with us and we are grateful that we could help in some small way. Your feedback means a lot to us, and we will continue to work hard to ensure that our products provide the best possible support to our customers.

      Thank you,
      -VTech Support Team vtech-babymonitors

  • Rated 2 out of 5 stars

    Bad product from Vtech

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a poor product by Vtech. I only used the phone less than 5 times since it was connected in January . It worked in the first 3 times , but the last couple calls that I received was noisy and not clearly at all . I could not hear what the caller was saying and she could not understand what I was saying either . This is a DOA product , but Best Buy stated that their return policy is 15 days. Since I was unable to connect the phone technically so I needed to wait for my children to do the job when he came to see me in January . I explained to the rep about my problem and asked for exception to return this product to Bestbuy for refund, but he declined . I called VTECK, but the phone option could not get me to the right department with the right issue . I am very dissatisfied with this purchase and I will not buy Vtech product anymore and will not like to be a customer to Best Buy either in the future . My previous cordless phone set was made by Panasonic which we used for more than 15 years .

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Easy set up.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fairly easy to set up. Would have preferred 3 wireless handsets instead of a corded one.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 4 out of 5 stars

    Good basic landline phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old landline phones (yes, some people still have them) was failing, so I went to Best Buy to get a new one. I was looking mostly for a good price with two handsets. This one had the basic needs, and the price was right. Easy to set up, second handset doesn't need a phone cable, good sound quality and reliability.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is good. I love the color as well to match my home decor. It does it’s job and for an awesome price! I would recommend to friends and family. Went with this one because it’s simple nothing too crazy just what I wanted.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use, Sound quality

    Rated 4 out of 5 stars

    Easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ease of use is #1 for this phone. Sound quality is good. Seems to keep a charge well.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Sound quality

    Rated 5 out of 5 stars

    Phone house

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plain and simple, was in a good price, sounds great as well

    I would recommend this to a friend
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