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Customer Ratings & Reviews

VTech - DS6771-3 DECT 6.0 Expandable Cordless Phone System with Digital Answering System - Black; Silver-Angle_Standard

Customer rating

Rating 4.3 out of 5 stars with 277 reviews

88%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 277 Reviews
  • Rating: 4 out of 5 stars

    Good, But Should Be Better

    Posted
    Diogenes
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The Good. The styling is clean and contemporary. It was the best looking phone I could find and it had the features I was looking for. Most phones today look like they were styled in the 1970's for Radio Shack. The audio on the handset, headset, and even the answering machine is clean and clear. Calls can be answered from the headset. Calls have to be initiated from the handset. What could be better? The product has a cheap flimsy feel to it and the ear clips for the headset do not appear to be very durable. The headset headband is too small for large heads. The illuminated keypad does not illuminate evenly, which looks cheap. The illuminated display is not very bright and hard to read. The font is too condensed. The range of the headset is very short and susceptible to interference. The Bluetooth does go through walls very well. For best results, you have to be in the same room with the base station. The 72 page manual is too long and filed with too much legal boiler plate. The information you actually need can be too hard to find and too confusing. Otherwise, it could be 5 stars.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good phone but has connectivity issues

    Posted
    Tymee
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I really liked this phone when I purchased it. My intent was to use it for work and the included headset came in handy when I was on long conference calls. The major issue I had is with connecting it to my iPhone. There is a software issue that doesn't allow the phones to connect properly. If the handset rang and I attempted to answer the calI it wouldn't connect. I'd then have to answer on my cell and transfer the call from the cell to the handset. This became very annoying. I contacted the manufacturer who said they were working on resolving the issue. I couldn't risk waiting and potentially being stuck with a phone that doesn't work so I returned it. I now have a Panasonic model which I really like. If you are using this phone with an Android or landline I highly recommend it. It's a great phone but not for my needs.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Really happy with my choice

    Posted
    GaryOfAG
    • Verified PurchaserVerified Purchase

    I previously had a vtech which was probably around 8 years old. It worked fine and had a headset attachment which I regularly used. It didn't have the range I would have liked as it wasn't functional in many areas of my home. So time to update. I found in my research that the headset feature was no longer popular or available from vtech so I gave this one a try as I wanted a phone with hands free functionality. This one came with a light-weight ear piece which took some getting-used-to. Now after a couple of months I couldn't be happier. It has some neat features including the ability to walk around and talk and then hang up by clicking a button on the ear piece. Couldn't do anything like that before and now the range covers my entire house, upstairs to backyard. Much improved over the old one.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Phones are ok but Bluetooth is not the best

    Posted
    Dana
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I needed to get a house phone for work reasons. The phones work basically fine. The Bluetooth can be tricky though. It is loud and clear. However you cannot just keep the Bluetooth on while using your phone for extended times. Every call you make you need to transfer from the phone to the Bluetooth. When I am speaking to dozens of people in one sitting it can be very frustrating to switch it every call. It also 'times out' very quickly for a house phone so I have learned to dial the number quickly or it actually is a hassle to end the attempted call. If I would have known this I would have just bought a cheap phone for a fraction of the cost or maybe looked into a better phone that I could use the Bluetooth with that was much easier to use.

    No, I would not recommend this to a friend

    • Brand response

      VTech_Support

      Dana - Give our tech support team a call @ 1-800-595-9511 so that we can address your concerns. Thanks! VTech

  • Rating: 5 out of 5 stars

    Great Phone and Headset Combo for Home Office

    Posted
    JDRMichigan
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have used previous VTECH home phones with the wireless headsets for sometime and they have been a mainstay as part of my home office as the only set that comes with a wireless headset. The new VTECH phone and headset I just picked up has been every bit as good as previous models, with the improvement of the headset with the over the ear clip this particular set came with. Much more functional and takes more of a beating with the contant taking the headset off and putting it back on every day throughout the day as part of my business work. In addition, I can usually get at minimum 100 feet of range out of the headset, if not more, get mobility.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Cumbersome

    Posted
    DonC
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Got this phone set for the dedicated wireless headset that comes with it. I don't like the earbud piece, so I am using the over the ears device which needs to position "just right" to have it charged. It seems like the phone was designed for the more commonly used ear piece. Second issue is that it does not initiate a phone with the headset on too easily. Too much of a delay from pressing send to knowing you have connected with the call. Also, the hang up swtich on the headset does not always work so the call is still active when I thought I hung with the headset. I need to go to phone handset and hit end to be certain I have hung up the call. It should be easier than that.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Warning - Vtech and iOS 10

    Posted
    CaroleM
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    While the phone itself is fine it's not compatible with iOS 10. What this means is you can easily pair the phone, place a cell call from the Vtech phone but you can not receive a call from the phone on Vtech. A call coming in is answered by the iPhone on its own. When contacting the company they stated they are aware of the issue and are working on it. However, the solution may involve replacing the phone. Since I got rid of packaging (assumed inability to answer a call was my problem) I have no choice but to wait for the company. To their credit they were responsive. In view of this issue can not recommend the phone to iPhone users.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Decent phone for your money

    Posted
    BzyBB
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I previously had a high end v tech set that I replaced with this model because batteries were getting hard to find and did not last long. I love the earpiece feature, and I have synced my cell phone to the handset, but have yet to figure out how to answer it on the handset. I also miss the numerous varied ringtones that told me exactly who's calling without looking at caller ID. The phone also doesn't offer to display the caller ID on my tv, again forcing me to go look at the phone. The sound is clear though, and I like that my cell phone contacts were added to my phonebook. An ok phone, but a step down from my last v tech.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Must have if you work from home

    Posted
    EricMD
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    My wife works from home, and is on conference calls many hours of the day. This product has some really solid features, but the best thing about this is the wireless earpiece. My wife can be anywhere in the house (3400 sq/ft) and can pick up a call without any issues. The voice quality is extremely clear, and she has not lost a call once. I wish we bought this sooner. The unit we replaced this with had really bad call quality, and the range of the wireless earpiece was not good at all.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Performance good

    Posted
    Sablewolf
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchase this item as a gift for someone who was having issues with their cordless phone. They love the look of the phone and they also love the way of a phone performs. The Bluetooth option was an added bonus. The connection is easy and very clear. The battery life is up to par and long-lasting off the base. My friend was very appreciative of this gift and is very happy with the phones. They haven't used the cell phone connection option yet so I cannot comment on that.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great phone for the price for home office

    Posted
    Audiophile303
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I plugged this phone into my Ooma for my home office and it's been working great. I mostly use the headset and I can walk all around my basement while talking to customers and have yet to hear a drop out and no one has trouble hearing me. For the price this is the perfect home office phone. The only downside is the lack of a speakerphone as far as I can see. There is an intercom which is pretty neat when I want to mess with the wife upstairs. She's catching on though.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Glad it was on sale!

    Posted
    KelleyRachael
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I got this particular phone so I could use the Bluetooth headset for business calls. The Bluetooth works fine but I REALLY wish it wouldn't block the phone conversation when turning the Mute on and off. The stupid thing says "Mute on" & "Mute off" and I can't hear the people on the call when it does that. I've missed critical parts of a conversation due to that. So.....now I either don't use the mute feature or just use the speaker phone. But other than that, the phone set is fine, just about what you would expect.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Phone is good but the earpiece is not

    Posted
    Daboyee
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought this phone because I needed 2 additional phones and my wife wanted to also have a Bluetooth earpiece for in the house so this combo looked great. The instructions are very small and figuring out how to use the earpiece is a pain. It honestly really just works as a phone and if you want to have your cell phone linked to the base but the earpiece is just complicated without further instruction. If I was doing it again I would just buy 2 separate phones.

    No, I would not recommend this to a friend

    • Brand response

      VTech_Support

      The DS6771-3 headset is DECT 6.0, rather than Bluetooth. Thanks for your feedback. VTech

  • Rating: 4 out of 5 stars

    This one surprised even me

    Posted
    pcdummy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Normally going for the big name brands, choosing the VTech even surprised me. Primary goals here was ease of use and a headset for hands free communication. The bonus here is the Bluetooth headset that works without the phone in your pocket and delivers clear sound. Large font is a plus for us seniors and the answering machine can be accessed via handset rather than going back to the base. For those without a land line the base even answers cell calls via Bluetooth.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great phone & features for the price

    Posted
    rickinrochester
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Purchased this as a replacement for an older but similar system. Main feature that was the deciding factor is the headset for hands-free talking. The system works as advertised and we're satisfied. Wife loves the headset! One feature we miss from our previous system is an enunciator to vocally announce who is calling, which helped to avoid having to look at the phone to see who's calling. But caller ID through cable displays that when we have the tv on.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Improved Model

    Posted
    ForTheMoney
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Newer version's earpiece has improved hanger. My original one broke within days of purchase, company replaced, and replacement broke as well. After a few years, the original phone had a catastrophic failure of some sort that required my provider to rebuild my voicemail from their side. Rest of phone features are more than adequate to run a household or small business. I do recommend this phone, and will update otherwise if problems are found.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great for a Solo Practicioner o a Household

    Posted
    TeckieJazz
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have an office, in which most of the time I'm alone ... been able to join in one aparatus the celphone and landline is awsome - either for your office or your house... Also, this telephone has given me the liberty to walk all over without been tied to either my cel phone nor my landline and been worried about missing calls ... I have already recomended it to my friends ...

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Does the job

    Posted
    Texasphoto5
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Read many reviews before purchasing.. What swayed us to this particular model was the included earpiece so we could talk handsfree. The only thing that is not as good as our previous phone system is the buttons on the answering machine. They are too tiny and the print is too small. Once you get used to it then it isnt too bad. Overall, I'm pleased with the purchase.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great for working at home

    Posted
    MobileWorker
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I'm one of those people who still has a landline, and I use it for conference calls and other business meetings when working from home, so the option of a headset was very appealing. This phone works great, and I love that if I ever decide to disconnect my landline, I can still use this phone in connection with my cell.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Easy Setup / Plug and Play

    Posted
    DigitalSword
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This was very easy to setup. Good sound quality. Works with iPhone siri. The ear bud is a wonderful addition. One quirky feature is you can have the phone and the ear headset work at the same time. You can hang up the base phone and talk exclusively through the ear headset. I do recommend reading through the user guide for learning all the features.

    I would recommend this to a friend