Customer Ratings & Reviews
- Model:
- RM5754HD
- SKU:
- 6474198
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers are positive about the video quality, app, night vision, clear picture, and ease of use of the Smart Wi-Fi Video Baby Monitor. They appreciate the excellent video quality, easy-to-install app, great night vision, clear picture and reception, and user-friendly interface. However, customers are negative about the battery life and connection issues. They complain about the short battery life of the parent base and the frequent disconnections between the handheld monitor and the camera.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Great camera with monitor
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have used this in the past and they have made some significant picture quality changes in my opinion. The battery life has also improved. We love this product!
I would recommend this to a friendBrand response from VTech Baby Monitors Team
Posted .Hi - We are so glad to hear that our product was able to assist you in such a critical moment. Thank you for sharing your experience with us and we are grateful that we could help in some small way. Your feedback means a lot to us, and we will continue to work hard to ensure that our products provide the best possible support to our customers.
Thank you,
-VTech Support Team
- Cons mentioned:Connection
Meh ok
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works OK when it's functioning. It disconnects too often, even when in close range. The beeping sound of disconnect haunts my dreams. Unit functions for the most part, but the disconnecting is annoying
No, I would not recommend this to a friendBrand response from VTech Baby Monitors Team
Posted .Hi - Thank you for sharing your feedback and taking the time to review our product. We are truly sorry that the monitor does not function as expected. We understand your disappointment and we apologize for any inconvenience it may have caused you and your family. Please contact our Consumer Sales and Service Center between the hours of 9:00 AM and 4:00 PM Monday through Friday at 1-800-595-9511 or by email at https://www.vtechphones.com/support/contact-us. We will work with you to resolve the product issues promptly. We look forward to hearing from you so that we can help to make it right.
Thank you,
-VTech Support Team
Great!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Was scared after reading the reviews but I haven’t had any problems so far. Connects well with the parent monitor and the phone too. While I’m at work I can see when she is sleeping in the crib.
I would recommend this to a friendBrand response from VTech Baby Monitors Team
Posted .Hi - We are so glad to hear that our product was able to assist you in such a critical moment. Thank you for sharing your experience with us and we are grateful that we could help in some small way. Your feedback means a lot to us, and we will continue to work hard to ensure that our products provide the best possible support to our customers.
Thank you,
-VTech Support Team
- Pros mentioned:Picture quality
Great unit. Better than Nani
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome. Great picture on the dedicated screen unit. App is easy to install and works flawlessly. Like it better than our nanit which frequently freezes and loses wifi. Thas has had no issues with wifi at all.
I would recommend this to a friend - Pros mentioned:Ease of use, Picture quality
Easy set up
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy set up, great picture, and easy app set up. Great product
I would recommend this to a friend - Pros mentioned:Picture quality
Baby monitor
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We use the baby monitor to watch my mother in law at night so we feel she's safe always it's perfect for us to hear her when she wakes up for any reason we love the monitor!
I would recommend this to a friend Would recommend
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great products, works really well. No issues wish it came with two cameras
I would recommend this to a friendBrand response from VTech Baby Monitors Team
Posted .Hi - We are so glad to hear that our product was able to assist you in such a critical moment. Thank you for sharing your experience with us and we are grateful that we could help in some small way. Your feedback means a lot to us, and we will continue to work hard to ensure that our products provide the best possible support to our customers.
Thank you,
-VTech Support Team
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great product, excellent image and definition. recomendable
I would recommend this to a friendBrand response from VTech Baby Monitors Team
Posted .Hi - We are so glad to hear that our product was able to assist you in such a critical moment. Thank you for sharing your experience with us and we are grateful that we could help in some small way. Your feedback means a lot to us, and we will continue to work hard to ensure that our products provide the best possible support to our customers.
Thank you,
-VTech Support Team
- Pros mentioned:Picture quality
Baby moniter
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The camera is great. We used to use a Eufy but this works way better.
I would recommend this to a friendBrand response from VTech Baby Monitors Team
Posted .Hi - We are so glad to hear that our product was able to assist you in such a critical moment. Thank you for sharing your experience with us and we are grateful that we could help in some small way. Your feedback means a lot to us, and we will continue to work hard to ensure that our products provide the best possible support to our customers.
Thank you,
-VTech Support Team
Good buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clear picture. Able to see the baby in the dark room. Connects well to monitor and phone. Good price (on sale). Have only had it for a month - but so far so good!
I would recommend this to a friendBrand response from VTech Baby Monitors Team
Posted .Hi - We are so glad to hear that our product was able to assist you in such a critical moment. Thank you for sharing your experience with us and we are grateful that we could help in some small way. Your feedback means a lot to us, and we will continue to work hard to ensure that our products provide the best possible support to our customers.
Thank you,
-VTech Support Team
- Pros mentioned:Picture quality
Wonderful product
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product. Love the picture quality and the fact the screen on the monitor doesn’t turn off. The audio quality is also amazing on it as well.
I would recommend this to a friend - Pros mentioned:Picture quality
Not worth it
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Camera works fine most the time but the monitor screen only connects half the time. The screen that comes with the monitor won’t work but at the same time you can still stream it through the app on your phone. I got this monitor because it’s supposed to be able to connect directly without wifi but that feature it essentially useless. It’s grainy and freezes up when it’s setup on direct connect even when the monitor and screen are in the same room. Don’t ignore bad reviews like I did. Get something else.
No, I would not recommend this to a friendBrand response from VTech Baby Monitors Team
Posted .Hi - Thank you for sharing your feedback and taking the time to review our product. We are truly sorry that the monitor does not function as expected. We understand your disappointment and we apologize for any inconvenience it may have caused you and your family. Please contact our Consumer Sales and Service Center between the hours of 9:00 AM and 4:00 PM Monday through Friday at 1-800-595-9511 or by email at https://www.vtechphones.com/support/contact-us. We will work with you to resolve the product issues promptly. We look forward to hearing from you so that we can help to make it right.
Thank you,
-VTech Support Team
- Cons mentioned:Connection
Piece of junk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this monitor less than 3 months ago (to replace an older model VTech monitor that stopped charging) and for a while I really liked it. Seemed to have fewer connection issues and worked better with the app. All of a sudden it won't stay connected no matter what I do. I could pretty much copy and paste the other one star review but I've done everything I can to try and get it to stay connected and it won't. Nothing has changed concerning my WiFi, router, location from camera, but it won't stay connected for more than a few minutes. It won't even stay on long enough to hook up to the router to try the thing a VTech person suggested on that other comment where I leave it for 4-6 hours to update the firmware. Calling during the business hours is really difficult with my work schedule so now I also have a $100 paperweight but it's too late to return to Best Buy. What a piece of junk.
No, I would not recommend this to a friendBrand response from VTech Baby Monitors Team
Posted .Dear Customer,
Thank you for sharing your feedback and taking the time to review our product.
We apologize for the trouble. Please try cycling the power on your camera (unplug for ~10 seconds, the plug in again). If your connectivity trouble continues, please contact customer support at 1.800.595.9511 or by email at [email protected] with a picture of the system settings screen from your parent unit so we can help to troubleshoot and get this resolved for you quickly. (Menu/Select > Zoom key > Product info & support) If the product is deemed faulty, we can arrange a warranty replacement right away.
We look forward to hearing from you so that we can help to make it right.
Regards,
VTech Support Team
Great features and good picture
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good purchase with this product, alittle glitchy with getting synched up with cam and hand held screen just takes some patience. Works well over internet connection out of home as well to your cell device.
I would recommend this to a friend- Cons mentioned:Battery life
Battery doesn’t last long
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this monitor to replace smaller Vtech that we had, which was really good, but screen was small and bad. Decided to upgrade and honestly, it’s not worth it. Everything works fine, but the battery doesn’t last that long. If you are keeping it on your nightstand, then you need to keep it plugged in because it will run out of battery. I had different brand before this one, screen was same size and all, and battery lasted a long time. I don’t know why Vtech couldn’t figure out to make it last longer. I’m thinking about returning and probably will.
No, I would not recommend this to a friendBrand response from VTech Baby Monitors Team
Posted .Dear Customer,
Thank you for sharing your feedback and taking the time to review our product. We are truly sorry that the monitor that you received did not function as expected. We understand your disappointment, and apologize for any inconvenience it may have caused you and your family.
Please contact us by email to [email protected]. We will work with you to resolve the product issues promptly. If the product is deemed faulty, we can provide product replacement. Thank you again for bringing this issue to our attention.
We look forward to hearing from you so that we can help to make it right.
Regards,
VTech Support Team
- Pros mentioned:Picture quality
MONITOR
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WORKS GREAT. CLEAR PICTURE AND SOUND. PICTURE IS GOOD EVEN IN LOW LIGHT CONDITION.
I would recommend this to a friendBrand response from VTech Baby Monitors Team
Posted .Hi - We are so glad to hear that our product was able to assist you in such a critical moment. Thank you for sharing your experience with us and we are grateful that we could help in some small way. Your feedback means a lot to us, and we will continue to work hard to ensure that our products provide the best possible support to our customers.
Thank you,
-VTech Support Team
- Pros mentioned:Price
Functional and good price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product, well done and functional for the price average. No problems until this moment.
I would recommend this to a friend Nice Uncomplicated Monitor
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for our visiting grandson. Super easy set up. I really like the phone app as well.
I would recommend this to a friendBrand response from VTech Baby Monitors Team
Posted .Hi - We are so glad to hear that our product was able to assist you in such a critical moment. Thank you for sharing your experience with us and we are grateful that we could help in some small way. Your feedback means a lot to us, and we will continue to work hard to ensure that our products provide the best possible support to our customers.
Thank you,
-VTech Support Team
- Pros mentioned:Picture quality
Amazing product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good item i love it i can see my child very well and here all the noices
I would recommend this to a friendBrand response from VTech Baby Monitors Team
Posted .Hi - We are so glad to hear that our product was able to assist you in such a critical moment. Thank you for sharing your experience with us and we are grateful that we could help in some small way. Your feedback means a lot to us, and we will continue to work hard to ensure that our products provide the best possible support to our customers.
Thank you,
-VTech Support Team
- Pros mentioned:Picture quality
Great baby shower gift
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is great on monitor as well as sound Perfect baby shower gift
I would recommend this to a friendBrand response from VTech Baby Monitors Team
Posted .Hi - We are so glad to hear that our product was able to assist you in such a critical moment. Thank you for sharing your experience with us and we are grateful that we could help in some small way. Your feedback means a lot to us, and we will continue to work hard to ensure that our products provide the best possible support to our customers.
Thank you,
-VTech Support Team
