Customer Ratings & Reviews
- Model:
- RM5752
- SKU:
- 6348550
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers are pleased with the video quality, ease of use, and screen size of this baby monitor. Many appreciate the night vision capabilities and the affordable price point. However, some users experienced issues with Wi-Fi connectivity and reported that the battery life could be improved. A few also noted inconsistencies with the temperature sensor readings.
This summary was generated by AI based on customer reviews.
Would not recommend
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not that good can only watch 1 camera cant split screen multiple camera and picture quality is not that good would not recommend
No, I would not recommend this to a friendDo not buy this
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.terrible!! the Wyze cam is so much better than this. the sound and video quality is really bad. Returned the same day
No, I would not recommend this to a friendDo not buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Weak! Want my money back. Lags, freezes, doesn’t connect to either the monitor provided or my phone. Don’t trust it to be live and not frozen
No, I would not recommend this to a friendIt sucks! Junk
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It freezes up and Best Buy refuses to exchange so very expensive for nothing. And I got the warranty
No, I would not recommend this to a friendComplaint - Important! 4/15/2020
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't get my camera. What's going on? I await a brief return. VTech - Video Baby Monitor with Wi-Fi camera
I would recommend this to a friendThe connection is very weak. Do not recommend
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The connection is very weak. Do not recommend. The photo quality is also not great. I exchanged it to Motorola
No, I would not recommend this to a friendBrand response from VTech Baby Monitors Team
Posted .Dear Mike, thank you for sharing your feedback and taking the time to review our product. We are truly sorry that the monitor that you received did not function as expected. We understand your disappointment, and apologize for any inconvenience that this may have caused you.
We are eager to help with your reported product issue but there is no contact information from your post here. Please reach out to us by email to [email protected]. We will work with you to resolve all of your product issues. If product is deemed defective, we can help you on a speedy replacement.
Regards,
VTech Support Team
Terrible quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible images quality is not good !! Don’t waste your money
No, I would not recommend this to a friendBrand response from VTech Baby Monitors Team
Posted .Dear Bizz, thank you for sharing your feedback and taking the time to review our product. We are truly sorry that the monitor that you received did not function as expected. We understand your disappointment, and apologize for any inconvenience that this may have caused you. Your monitor should not have behaved as you explained. We would like to help but there is no contact info for us to reach you. In order to serve you better, please contact us by email to [email protected]. We will work with you to resolve the product issues promptly. If the product is deemed faulty, we can provide speedy product replacement. Thank you again for bringing this issue to our attention. We look forward to hearing from you so that we can help to make it right. Regards, VTech Support Team
Everything worked fine but the connection to Phone
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything worked well. Just wouldn’t connect to my iPhone, returned it the next day
No, I would not recommend this to a friendUseless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't work with fiber internet... really disappointing.
No, I would not recommend this to a friendBrand response from VTech Baby Monitors Team
Posted .Dear Customer,
Thank you for sharing your feedback and taking the time to review our product. We are truly sorry for technical issues faced by you while using our baby Monitor and MyVTech Baby 1080p / MyVTech Baby Pro App. We understand your disappointment, and apologize for any inconvenience it may have caused you and your family.
We faced few technical downtimes in last few days and have now resolved the issues. We are regularly upgrading our systems to enhance the security of our services. Thank you again for bringing this issue to our attention.
In case of any further issues, please contact customer support at 1.800.595.9511 or by email to myvtechappsupport@vtechphones.com
Regards,
VTech Support Team
Not too good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too expensive for quality ... needs more functions
No, I would not recommend this to a friendGarbage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stay away. Camera never never never stays connected.
No, I would not recommend this to a friend- Pros mentioned:Night visionCons mentioned:Temperature reading
just a few technical issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.overall i love it, it has good battery life, the night vision is amazing, i love how you can move your view with the arrows, i can see my babies WHOLE room with the way i have it positioned. but the 2 things that i don’t like is the temperature reading on my camera is wrong, it reads a lot higher than what the room really is, which means a red notification keeps popping up on my monitor screen and i lose connection a few times a day. i’m connected to wifi and everything
I would recommend this to a friend - Pros mentioned:Night vision
Reliable Camera at decent price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall I'm quite satisfied with the camera although i do have a few issues nagging at me. 1 of them is more significant than the other. 1) When watching the feed on the provided monitor the time is not displayed. This may not seem like a big deal but I feel its critical to know that the feed is continuing to advance and has not frozen. 2) When you plug in the monitor it automatically turns on. This is not necessary if you simply want to charge the monitor and not use it. 3) When watching on your mobile device the temperature is displayed in Celsius even though I've configured Fahrenheit in the settings. Aside from that everything else works great. The nightvision especially is very good.
I would recommend this to a friend - Cons mentioned:Temperature reading
Amazing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have tried out several other WiFi baby monitors such as Ibaby, Owlet, and Project Nursery brands. This VTech monitor surpasses them all. I love the parent unit so that when we have a sitter, we don't have to give out access to the wifi part of the unit. I also love that my husband is currently 3,000 miles away from home and the wifi access syncs up well. They only cons are that the temperature reading seems to be off and that in the wifi app, it doesn't record when motion is detected. However, those minor issues are not a deal breaker on this monitor. It's still by far the best out there. Highly recommend!!!
I would recommend this to a friend - Cons mentioned:Wi-fi connectivity
Frustrating from the beginning
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.With the number of great reviews I was excited to get this monitor because it gave my husband the handheld device he wanted and the wifi-enabled app I wanted. But from the beginning, I wasn't impressed with this monitor. It connected ok, but almost every 3-5 minutes the handheld device lost contact with our home wifi while the app stayed connected. So we were constantly hearing and alert that it was disconnected. What was also frustrating when it did work, was the delay in the sound. It's at least a 5-second delay which defeats the purpose of a monitor and it's used. I definitely would not recommend!
No, I would not recommend this to a friend - Cons mentioned:Wi-fi connectivity
Connecting to WiFi is frustrating and doesn’t work
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got it during the day and tried to connect it in the afternoon. It wouldn’t connect to the Wi-Fi that we use for other devices. We had to create a guest WiFi in order for it to connect. Well now it’s connected and we put the baby in her crib and the monitor freezes. I read that other devices may interfere with it, but I’m 10 steps away from the door and it’s freezing to a point we can’t use it.
No, I would not recommend this to a friendBrand response from VTech Baby Monitors Team
Posted .Dear Joey, Thank you for sharing your feedback and taking the time to review our product. We are very sorry that the monitor you have received did not functioned as expected. We understand your frustration and disappointment. We can help you to resolve the product issues but there is no contact information for us to reach you. Please email [email protected]. We will work with you to verify the cause of the product problems and provide our solutions. If the product is deemed defective, we can arrange replacement unit to you. Looking forward to hearing from you to make it right. Regards, VTech Support Team
Please read and save your money!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.At first we thought this monitor was great, we loved the feature of being able to use the app on our phone and I could see my baby when I was even at work. Lots of bells and whistles... HOWEVER... this baby monitor is incredibly unreliable!! This thing runs on WiFi, if you ever have an issue with your internet going out or low signal this thing is useless!! (Cabin or vacation with no WiFi? It's Useless!) We have been woken up at all hours of the night by this thing beeping because the WiFi either went out or the signal strength was low. I've ever woken up to my baby crying and the monitor was just OFF- blank screen! (I heard the baby from down the hall-there was no volume coming from the monitor) It will reboot randomly, need random software updates in the middle of the night and beep at you. I seriously regret this purchase, we are about to have our second baby and I'm getting a basic monitor that doesn't need WiFi.
No, I would not recommend this to a friendBrand response from VTech Baby Monitors Team
Posted .Dear Customer, thank you for sharing your feedback and taking the time to review our product. We are truly sorry that the monitor that you received did not function as expected. We understand your disappointment, and apologize for any inconvenience that this may have caused you. We are eager to help with your reported product issue but there is no contact information from your post here. Please reach out to us by email to [email protected]. We will work with you to resolve all of your product issues. If product is deemed defective, we can help you on a speedy replacement. Regards, VTech Support Team