Customer Ratings & Reviews

Very professional, courteous, and COVID conscience. I was especially impressed with how SAFELY the (2) man troop carefully brought in such a heavy equipment. They made it look like child's play. The (2) men very carefully traversed the home to the set up site, installed quickly, explained the features, and hauled away the old one in a very swift, efficient manner.

The installers arrived on time and had my washer installed and working in no time. I was impressed with their professionalism and demeanor. They explained everything to me and patiently answered my questions. They also wore masks throughout their presence, which was important to me. The washer has been working well, as I expected.

I want to say how pleased I was with the whole process. The delivery and installation were quick and professional, and I was impressed with the overall service. I highly recommend the Best By team.

Absolutely seemless installation and delivery. Workers were amazing, kind, quick, and would 100% use this service again.

The washer was install quickly and secured. The guy makes sure to explain to me how it works and he did a quick run wash to make sure everything is all set.

good install done and the setup was completed quickly and effectively

Item is working fine for now hopefully it’ll stay fine thank you

Washer & dryer initially arrived as scheduled 9/13/20 but was not able to install as incorrect pedestal provided...Best Buy issue. BB site indicated pedestal as an item “others also purchased” and BB confirmed at purchase. Per Samsung pedestal not functional for models purchased. Washer and dryer stored in my garage for 2 weeks before installers could return. I had paid to have an individual to remove “above” cabinet prior to initial installation of stacking w/d to accommodate pedestal. Delivery/installing people did a very good job with installing units. I then paid someone to replace the upper cabinet. It was a stressful situation as this took place during the pandemic and I am very cautious with not having strangers in my home due to an at risk situation.

The guys were great installing the machine. Easy, clean and quick.

The team that installed it was amazing!! Absolutely professional!!

I couldn't believe how quickly the washer got installed and the old one hauled off! (I can't remember the technician's name, or I would provide it; he was great.) Service personnel were friendly but didn't waste any time chit-chatting (although they did patiently let me practice my Spanish on them ... ) I would recommend this service to anyone.

Installed in new construction home - Delivery/ installation experience was excellent. Will update after Washer is used for some time. The reason for 4stars on experience is not being able to contact store directly- Call the store and always redirected to a call center

The technicians were polite and offered options to fix the problem. In the end, everything was properly installed, and has been working perfectly

Was lucky to receive a couple good guys who where quick and carfull when installing my washer and dryer.

The washing machine installation was quick and professional.

YEP, Installation went well...YEP, Installation went well...YEP, Installation went well...YEP, Installation went well...YEP, Installation went well...YEP, Installation went well...YEP, Installation went well...YEP, Installation went well...YEP, Installation went well...YEP, Installation went well...

The two gentlemen who came were true professionals! They ere very careful to avoid any property damage while removing the old washer and installing the new one. They made sure the new washer was working properly. I was given a tutorial on the controls!

Removal of old and setup of new washer was done quickly and efficiently. There was a minor glitch as there was a small dent in the side of the machine, but it was purely cosmetic and our washer is in the basement, so it wasn't an issue. The installers called it in and took photos, and I was given the choice of a replacement washer or a discount. I was a bit concerned about whether it could affect the door closure, so was given 2 weeks to test it out prior to making a decision. The main installer explained the need to allow the initial wash cycle to run through as it calibrates the machine. He explained a few other things and left me with a functional knowledge of how to use the machine. Very happy with the delivery.

Service was awesome. Both team members were professional and worked fast.

The two gentlemen who came to install my dehumidifier did an excellent job - I had tried to handle it myself but could not make the internal pump connection work. They figured it out and got it going in short order. Thinking it would be helpful, they did cut the hose longer than I wanted; should have checked with me first.