Customer Ratings & Reviews

Kind, courteous, and professional service employees.

He was a great technician. Was very professional and explain everything well

They came, they saw and they installed. As advertised

Had a very good experience. I like the way it's working and laundry comes out clean.

delivered quickly and on time and removed old unit.

Extremely professional and efficient. I’d definitely use these services again.

The best machine and easy to operate!! I would buy it again.

The delivery crew came on time and delivered and set up everything perfectly.

Did not hook up the washing machine and promised. Had to hire a plumber

Quick, friendly and fast service. All questions answered in a polite and patient manner.

The guys that came to install our washer were very helpful and professional. Also on time.

Great job! Very professional. Highly recommend. Did everything as requested.

My installers were very knowledgeable and helpful with questions I had.

LG DLHC1455 WM1455HWA Like others said here, the stacking kit was missing. Both LG and Best Buy were referring to the incorrect stacking kit 27" for a 24"washer/dryer. the incorrect part # is 4930EL3021A and 4930EL3023A. The CORRECT part # is 5001EL2001H, that includes the hose with 2 little brackets. Some say it's included in the dryer, other say it's not, but the manual says that IT IS included. LG offered me to buy it as an optional accessory. Best Buy refuses to order it, sends me to the parts distributor or LG. I made multiple calls, endless frustration! 10/27 - received a delivery with stacking kit missing, installation rescheduled 10/27-Best Buy ordered an GE (yes, GE) stacking kit 10/30 - installers come with a GE stacking kit, DOESN'T fit, rescheduled 10/30 - call LG, I am told that the part # for stacking kit is the one above starting with 493 10/30 - I call Best Buy, they order the 493 part which is a NO GO as it's a completely different set up and is used for 27", not 24 inch 11/2 - call Best Buy asking to exchange the dryer hoping the new one will come with the kit as stated in the manual. The person exchanges the washer instead! grrr 11/3 - call Best Buy, give them the correct 5001 number, get sent to parts distributor and then to LG I waited to receive these for a month, now that they are delivered, but not hooked up, I have been without a washer/dryer for all this time. MANY MANY conversations with Best Buy, still unresolved. Worst experience ever. Zero stars

Not only do they delivery for free but they're gonna install my washer for free also.

Got the machine in quickly and without scratching my floors or dinging any doors or trim.

Fast delivery and professional......................

If your not handy man this makes installation easier

Very professional, friendly showed us how they work.

They explained everything I needed to know about my new washer and dryer. Thanks guys