Customer Ratings & Reviews

The technician installed the hot and cold water backwards. Had to stay home an extra day and have them come fix it

don’t know if the installer or deciliter team broke my washer leg and none taking responsibility so service is a no

This was one of the worst experiences with purchasing a product I've ever had to deal with! I waited on the phone for hours to speak to someone it took me weeks to get through because I do not have two hours to spend on hold. Finally when I did get someone I scheduled geek squad to fix my washing machine. Took them a month to come out and when he did come out said he needed to replace several parts he would be back when the parts came in. A month later I never heard from him nor would he return my calls according to Best Buy my parts were never ordered. This went on for months until my local store manager went above and beyond and exchanged my machine we had some issues with the existing pedestal not fitting so I had to purchase a new one unfortunately I had to deal with geek squad again for delivery and installation which took them 5 different visits to my house to get the pedestal attached to the machine. This made the issue lasting almost six months to resolve. I do hope I never have to deal with geek squad again if I do I will be shopping someplace else.

Terrible. They connected the hot and cold water the wrong way around and I was told they couldn’t give me an appointment to correct their mistake until an unknown date in the future (at least a month away). I ended up paying someone else to come out and install it properly.

I wasn't impressed- they couldn't figure out how to unhook my existing pedestal for my front loader - ended up having to buy a new pedestal. Wasn't happy about have to spend another $250 for a new pedestal since there was NOTHING wrong with the old one (bought same brand washing machine as before for that very reason.) They ended up leaving the new machine for us to put on new pedestal and finish installing. Delivery was fine but wasn't impressed with installation.

The inside bowl wobbles during agitation, Need a service call.

My husband and i made this purchase and literally it was hell to get it and set it up after we paid our money, couldn’t get a manager on and it was just ridiculous….. something from hell is what i can describe it as. Now we finally got it after numerous attempts and my clothes take forever to dry.,., point us in the right direction

Washer had dent on top and scratches on the door delivery team did not inform me i gound them after they left

The Geek Squad arrived poorly equipped to install the washing machine, did not even know what washing machine they were delivering and then left without emptying the box properly. I had to wait for nearly a week for the part that they left in the box and thus could not use my machine without babysitting it to prevent flooding. Customer service were inefficient and could not coordinate between themselves and the installer which would have saved a lot of hassle.

They installed the wrong machine. I understand it may not have been the installers fault, but it seems like they should have questioned why the washer and dryer were 2 different brands and did not match. It took hours on the phone to get the problem fixed and get the one we purchased ordered. Then the 1st time they came to deliver, they said they could only drop it off as no one would be there. When we purchased, we were assured they could install it without anyone there. The building manager would let them in. The 2nd delivery, they said they only had orders to drop it off ... Not install and not haul away. They did end up installing (thank you) and took the other, but when I checked with best buy installation I was told "No, they dont have authority to take it. Have them leave it in the parking garage." (The machine was practically new. It was just the wrong one) So I called the installers and they dropped it back off. Then when I tried to set up a pick up appointment, I was told the installers SHOULD have taken it away. We finally were able to have it picked up a few days later.

Best Buy installed the washer & dryer & left it running- the guy said it had to finish a full cycle & left that cycle going & had me sign that it was running & left. Later, I tried to use it & realized the control panel was set up in Spanish. Unfortunately, I don't speak Spanish. I had paid for a 5 year geek squad protection plan so I figured I'd call & they could tell me how to fix it. I also jumped on their chat while on hold. The chat was ridiculous. They didn't seem to understand anything I was saying. I don't know if it was a real person. They got a supervisor on who made even less sense. I was eventually told to call. I ended up on hold for over two hours. The guy who answered tried to look up how to fix the issue but couldn't find it either. I'd already scoured the manual, online, etc... Nothing. He said they could send someone out in almost two weeks. When they did finally show up, they were not repair guys, they were installation guys & said they could only install new appliances, no repairs of already installed appliances. WOW! I just don't believe how bad every part of their service was.

needed for installation... wish it was included with the washer when it was paid for instead of seperately

The delivery was late delayed serveral times. The delivery personel were ok. Quick and to the point.

They installed it totally crooked and off balance which made the basket inside lean to the right. Horrible job, rude guys, didnt want to stay and make it level instead pretended to not understand me. They sent out a different set up guys and they got the job done right, minus they didnt cut the new dryer vent I bought which lead to the clothes not drying right.

Worked for a week and now is leaking. They’re coming to fix, but not sure if user error.

We had a horrible experience with the delivery and installation of the product and will never purchase an appliance from Best Buy again! The 3rd party vendor is terrible...thank goodness Geek Squad (Kelly Brophy, David Wilson and James Colbert) eventually got involved and came and did our installation or our new washer and dryer would have sat in our kitchen for over a week!! Worst experience ever!

All my purchase is very good except the delivery options is not satisfied. I almost installed my washer and dryer by myself.

The installation guy was nice but not very clean.Marks werwe left on my walls which i had to clean.

they did a great job delivering and setting up my appliances. I would have given 5 stars but they put the door on to open to the wrong side!

The washer does not drain the lint and it stays on the clothes. The soap stays in the clothes and on the upper parts of the drum.