Customer Ratings & Reviews

Team members were very nice. Unit was damaged but replacement is on on order

Installation was rushed and incomplete. No levelling performed. No instructions provided

They did a good job hooking up the washer and dryer except they turned the washer on while the paper work still inside it

The washer was installed without the support anchor strap on the waste water hose and the hose vibrated out of the sewer pipe and water poured all over the flooring and eventually into our finished basement. The ceilings in two finished basement rooms was soaked as well was the walls and two carpets. The Geek Squad came out and strapped the hose to an anchor pipe as it was explained to have been done by the installers. Also the Geek Squad found that a clamp at the base of the exhaust waste water hose had fallen off which could have caused future water damage in the future. The technician reapplied this hose clamp. We are still cleaning up the wet boxes and many items we had stored in the basement and disposing of them and trying to disparate the smell. Overall this installation proved to be a very troubling and coastline experience.

They delivered my machine on time however, when I had a question about the machine they were not too informative but was in a rush.

I purchased a new LG washer and dryer a couple months ago and had it installed by the Geek Squad. The washer was malfunctioning on the first wash and had to be replaced. When the washer was replaced, something happened to the dryer and it had to be replaced. The original washer I purchased had been discontinued, so I had to get another version that does not match the washer. Also, they wanted me to pay the difference for the "upgraded" dryer. After complaining on why this was not acceptable, they conceded to eat the cost. When they came on yet another day to replace the dryer, they did not hook up the dryer to the waterline for the steam function to work. They returned yesterday for a fourth time to fix this issue. When they left, I had a minor meltdown because the washer didn't work. Luckily, it was just that they had not turned the waterlines back on. This has been the most frustrating purchase ever. I was out multiple days of work and so much time. All of my experiences talking to people about this problem were flippant at best. I will not be using Best Buy, Geek Squad, or any LG product in the future.

Washer and dryer installation was ridiculous. They arrived and would not even attempt to install as they said my pipes were too old. We told them that we would disconnect the hoses ourselves and reconnect them. We just wanted them to put the appliances in the laundry room, stack them and haul away the old ones... and they said no. They would only leave the appliances in the garage. I had to talk to their dispatch, who asked ME why his guys could not just put the appliances in the laundry room. I responded "you tell me"... that is all I have asked them to do. They finally relented and put them in the laundry toom.

Had an issue with Miquel he wouldn’t install the machine because it didn’t say to on bill.I showed him I was a total tech customer he didn’t care I had to make 2 phone calls to get it resolved.How ironic that after I started using the machine it leaked at the faucets!!!!

Horrible experience. During the installation they picked up my previously purchased washer and dryers which was the return to Best Buy. They are supposed to refund my money associated with that return but it’s already been more than 1 month and they have no clue about my refund. There customer support is horrible and don’t understand a single word I explained to them about the refund. When I tried to talk to store in East Hanover, NJ they simply declined to provide any support saying that it was an online order. I even don’t know to whom to reach about for my refund of about $2500.

I wasn't there when my washer and dryer got installed, I had a friend house sit that day. The washer and dryer were both placed in the wrong spot. Instead of having the dryer left and washer right, it should have been the opposite because of the way the doors open and the space problem in my laundry room. I have no clue what they thought, installing it like this. I have to deal now with the problem for years to come.

First the delivery had to be rescheduled. Then, when the crew showed up, they had the wrong dryer vent kit with them and still tried to use it, leaving us with a dryer that would've just vented hot air and lint into our closet. Of course, we couldn't have used it anyway since they installed the plug wrong and blew out the power for our building when they tried to plug it in. After about a month of waiting we were finally able to get Best Buy to come back out, but they were missing the right part too. Also, it was a two person job and they only sent one (admittedly very nice) person, which left me to sub in and help shimmy our giant washer/dryer combo in and out of our wash closet with them. After yet another wait, and another return visit, we finally had everything working... Six weeks after ordering it. This, of course, was a super local experience, so your mileage may vary.

I like the washer and dryer. The one problem is the washer is sitting in a drain pan and that causes the washer pedestal drawer not to open. I have emailed, called, and stopped by the Best Buy for assistance.

When I order the Washer and Dryer online, there was no suggestion for purchasing the Stacking Kit. When they delivered and just told me I was missing the Stacking Kit, I had to reschedule my appointment again. I already let me friend went to Best Buy to buy it and just need 10 mins, but they just left. Then I have to reschedule my appointment again, and the stuff emailed me the estimate time will be between 1pm to 3 pm, so I didn't give the my friend because I can get off at 1Pm. But the delivery guy just called me at 12:15pm and saying will be at my home in shortly. I was like then why you guys told me the time frame will be 1-3? So I friendly ask can they come back again, but they just saying I have to reschedule it agin. I was so angry because it such waste time. Then the Best Buy called me and saying the time frame is there no matter who told you the estimate, there is nothing they can do. It was a really bad experience with Best Buy Delivery Service!!!

Installation was very unprofessional. I asked them to level the washer. He said "it wasn't going anywhere" and "it seems level". These machines are all digital and heavy. I am 70 years old. He left it spinning off center.

I have never had more problems with a delivery in my life, and the delivery company is avoiding me so they don’t have to pay for all of the damage that the delivery men caused in my home. I have paid $250 for damaged water valves, and I will need to scrub and repaint the floor that they scratched and scraped. I had finished the very labor intensive job of cleaning and painting the floor just two weeks before, and the men used substandard equipment and simply were not strong enough to deliver the washing machine. I am scheduled for surgery on my spine in two weeks, and am wearing a surgeon-prescribed knee brace with the hope of avoiding knee surgery, but I have to try to clean up the inexcusable damage that they caused. When Best Buy transferred me to the insurance company, the representative was rude and incompetent, and when I began to tell her that there was also damage to the valves, the phone went dead and she did not call me back. If it was not for dealing with a gentleman named Armand Almeida, who was the saving grace in this disaster, I know that I would never buy from Best Buy again.

Installation took longer than what we have expected.

After the installation, we discovered the water hose lines were reversed, because when I finally ran a load which required a COLD water wash, the clothes were scalding HOT. Which was not good for the clothes that were washed. We got the hoses switched back, but it was quite a challenge due to how heavy the washing machine is. Also, this is my third washer being moved into this location, and there had not been any damage of any kind, until this one, The cupboard doors were scratched. Lastly, they were not happy they had to install the new washer. They thought they were only attaching the base, so they obviously did not READ the order because it was very clear what the job entailed.

How do you get scratches on the door of a new washer? Just let Best Buy deliver your machine. At least they hooked up the washer. When you ask them to put it on the tray pan, they will tell you the washer won’t level out. I had to go in and undo everything and move the washer onto the pan myself when they left. Very disappointed

Delivered my washer with pedestal damaged and did not bother leveling the washer. I took care of the leveling out of the dryer when I noticed my damaged pedestal. I had no choice to have my washer delivered by these bozos. They can care less. Please examine your product and have a level when dumb and dumber show up with your delivery.

They give us lots of attitude when we try to explain. Should have known better about the products so they can help customers to operate when asked. Not careful when moved products.