Customer Ratings & Reviews

They came installed washer. Within a couple hours I had a major flood in my laundry room. I called they told me someone would be here within an hour and a half. No one showed, no one called me to let me know or reschedule. I spent well over six hours on phone calls and chats with no ultimate resolution. Finally someone scheduled a pickup and exchange. They finally come 3 days later and installer convinces my husband he fixed the mistakes of First installer. So he goes off and 15 minutes later another flood. So I now have many baskets of wet towels no working washer and again have to clean up. Again we cannot get right people on phone. We finally go to store and speak too department manager. He tried very hard we finally told him just pick it up and refund me. We still haven’t receive back full amount.

The tech was nice but he wouldnt hook my dryer up dew to the set up i had so i was disappointed

Although the Best buy delivery was right on time as committed, but we are not at all happy with the way Best Buy installation team handled the overall installation of the Washer and dryer. It seemed they were in super hurry and did the job without any sense of installing it with care. They were rushing up pulling the washer and dryer on hand truck, even dragged the product against a door and then were super casual and arguing with us ( customers). Overall not a nice experience as a customer and hence we would not recommend the installation service to anyone.

After I explained my home was a brand new build with nothing ever being connected to the lines I was still forced to purchase a new installation kit in order to schedule an install. The installers disconnected my brand new Lines to replace it with the connections I was forced to buy and proceeded to strip the coupling, leaving my washer with a consistent leak. The installers insisted that the manufacturer supplied inferior connections and left my home with an unusable $1,500 machine. I hired a licensed contractor to repair it and within minutes he discovered the stripped connection, replaced it and I have had no leaks since. Why force the customer to spend extra money for “professional” installation when the installers are not licensed professionals?

Washer is great but installer was over 4 hrs late past latest delivery time. Completely rude and unapologetic about being so late. Told me not his problem and kept complaining about how many more deliveries he had and that he was missing family event. He said horrible things about me to my husband because I initially stated feedback should be given to their schedulers about over booking because we missed a dinner waiting. Then on way out turned to me and said that I was the only customer that ever complained to him about being late and he didn't appreciate it! Delivery was promised 12-4 and he arrived after 8pm. Also he told me there was problem with pipes for washer but he didn't have time to deal with it and had to "hook up what he had". I will never buy again from Best Buy.

The washer broke within 3 months want be buying another from that brand

Had to install myself do to delivery problems from best buy. Install was fairly easy.

There was a miscommunication between the store and delivery team, but the problem was resolved quickly

It’s not bad to do that work that you need to do it

Made some scratches on the walls, damaged the stairs and the machine.

Best Buy “Haul Away” stole my washer pedestal. Then Best Buy “lost” is, found it a month later and refuses to issue a partial refund for the “haul away” service nor the pedestal they stole and admitted to stealing. Never followed through with the 3rd party process of formally notifying me. After 6 weeks they want me to make myself available for delivery. There is no reason for me to waste my time waiting 12 hours for Best Buy to right the thing and issue a partial refund for the stolen property.

Your people are incompetent! Did not check to see if my machine was working before they left. Therefore when I went to use it, there was no water coming out of it, also I was curious to know why the bottom piece was still taped... so when I went to remove it, the lid fell to floor. I called right away, they were suppose to bring me a new one out, I stated I live alone, so please note on there, not to come until 4 pm. I get a call at work at 210 saying they're 10 minutes away, I was heated!!!!!!! Needless to say, I still have the same machine and will never order any other appliance from Best Buy EVER AGAIN!

Bought a washer on 09/10. Paid for installation and haul away. Delivery & installation was scheduled for 09/12. 2 technicians got to the house, only one got out the vehicle. The tech came up the stairs and said he couldn’t install the washer because there was rust on one of the hoses.. keep in mind I paid for a new hose. I let him know I was going to take a look and before I knew it they left the washer in the garage and left. He took the new hoses I paid for as well. I called my 61y/o father and between him and I we were able to haul away my old washer and install the new one. That shouldn’t of had to happen. OH and absolutely nothing was rusted. Thankfully I was able to use the hoses I already had. I guarantee that lazy tech took a look at the stairs and was like ‘nope not today!’. Never again.

Brought this washing machine and had it serviced 3 times in 3 months. They didnt know what else to do so since i paid extra for the warranty i got a new wahsing machine thinking this new one wouldn't give us any problems BUT the new one had the same problem as the first one which is the machine doesnt train the water completely. We are then required to drain it manually!! Dont buy this machine!! It must have a factory defect!!! Now im stuck!!!!

The man who installed my washer did not hook up the drain hose properly. It wasn’t long enough & he made little attempt to correct the issue & sloppily attached it to my existing drain hose which promptly disconnected with my first wash flooding my basement. I had to wait almost two weeks for Best Buy to send out new installment technicians to fix the problem. When they arrived they had no idea what they were here for because the message left for them by the overseas answering service did not include any details. They were under the impression they were doing a new install & not correcting a problem so they didn’t have the equipment they needed when they arrived to handle the issue. The guys that did the repair did an excellent job with what they had to work with.

It ended up a long drawn out experience. Despite three installation crews I ended up needing to finish it myself. The initial crew didn’t tighten the hoses and set up the transition duct to fold back on itself requiring further crews to try to fix the issues they set up. A new crew came out. They were respectful and helpful. Tightened the hoses and attempted to unkink the duct. After they left, I could see the fill hose leaking. The third crew - also respectful and helpful - replaced the hose, and again tried to straighten the kinked duct. The new hose worked, but the kink came back. I bought a new crush resistant duct at Home Depot and replaced it myself. I was able to do some redirection of the duct so it wouldn’t fold back on itself. Everything is now working as it should.

Would not buy this model, very loud during spin cycle. Not like my old Samsung very quite.

The installation is easy and the geek squad guy let you know how it works if you have a question

My house was full of humidity and clothes were not drying, your crew hook up dryer so wrong. We had to buy new parts and will be hooking up next week. Dryer did not fit in space as hook up was wrong. I would like a refund for hook up and parts as they ruin the parts that came with it. My disabled brother had to unhook and try to fix but we need some parts which my brother has picked up. Please take care of this. that emplyee had no clue as what was to be done. christine

The delivery was late, the machine was not leveled and I was not given the owner’s Manual or samples that were promised. I called LG and they sent me a VERY BAD copy of the Manual. The only way I could get a new one is to pay for it after spending almost $800.00.