Customer Ratings & Reviews

Best But contracts their installs and deliveries to a company who hires the rudest people I have EVER met. The installer literally called me dumb because I didn’t know the platform I had would not fit my new washing machine. He also refused to move it inches away to install the washing machine. I won’t waste your time by providing other examples but in summary it was a truly horrible experience!!!! Worst I’ve EVER had - and I’m almost 60 yrs old!!

Another product I had to have so that Best Buy would install.

We asked if they knew which was cold and hot. They said yes but hooked up wrong anyway

It took multiple tries to get the installation team to our house to begin with. The first time they showed up, they left $2000 worth of stuff sitting outside and blamed us even though i called multiple times to tell them when we were getting our keys and they did not care. The second time was a week later (which was the "soonest" they could do and i was livid) and they were just as incompetent. My boyfriend was waiting on the downstairs couch for them to come, and i get a call from the installers saying no one is opening the door. I sent my boyfriend out and they weren't there. I had to call their dispatch again and they said they were there the whole time and "just left to go to the bathroom". This install was the worst service I've ever had and i would never recommend this service.

it took 3 weeks to deliver my washer. Upon calling on the first delivery the rep mentioned it was on it way. I call back 3-4 different times preceed that with the same answer. On my last call they mentioned they tried at 9am but no one was avalaible. I come to find out they type in my address incorrectly in the system. Once corrected the same mistake still almost happened if I wasn't waiting at my front porch watching the truck go b y my house trying to deliver again to the incorrect adress. Extremely frustrating.

They had no idea what they were doing. Delivery and stacking went with ease, Associates were nice, however they connexted the hoses incorrctly.

Would be zero stars if possible. Best Buy takes no accountability because they use a third party installer. DO NOT allow Pacific Home to install. We’ve had previous issues with other installs and decided to try one last time and had them deliver and install our washing machine. They broke a valve left it leaking. We called and they sent the same installer back who (surprise) said he didn’t do it. It’s now been 3 weeks. We’ve been put on hold for over an hour, passed around to two different claims companies and still no resolution. They don’t return phone calls. Will never order appliances from Best Buy again.

I have had Microwaves installed, TV's delivered, Freezers installed. All were great experiences with Best Buy! Not this one though! - Wouldn't install the washer/dryer on the first attempt for delivery due to the fact that I didn't buy my connections from Best Buy. No big deal right? Wrong! I went and bought the connections needed from Best Buy on the next delivery and they said it was the wrong one! Best Buy support line was the one who told me this one so how could it be wrong? - On top of this they ran over my mailbox and didn't even come in to tell me. Just drove off and it took weeks to get payment to fix it. Wasted a ton of my time with nothing to show for it. Overall I love Best Buy products and service but I won't be buying a washer and dryer again from them.

The only downside was that the washer was not installed as soon as we wanted it to be.

The most difficult install process I have ever had with Bestbuy. First team came, asked to buy drip pan for washer, and promise with pan the installation will happen. Even called store and separate agent to make sure. Second team came, now the pan is not enough and I need plumbing. What?! Since when is getting washer installed so difficult. Second team also had an attitude and didn’t even want to come take a look. Now I have to call to complain to get a third team. Finally they install it fine without any thing, pan or plumbing. Why do you have to waste my time and yours to go thru such a meaningless process when you could have install it fine the first time. Crazy!!!

This was part of our purchase package. Had also heard a lot of good things previously.

Good job delivering but they would not install my new machine. They told me a special part was needed which wasn't explained by the salesman when I purchased the machine. The guys were nice but I had to hire a plumber to install my machine which I think is wrong.

They did a poor job with installation, leaving things unlevel, and not fully connected, which led to a significant leak in my basement.

These are likely company rules, but there is no way I would have paid for washer/dryer installation if I had known my husband would be required to intervene for several steps of the process, since techs are not allowed to go near ladders (or, in our case, even step-stools) and also could not screw two hoses together. Additionally, the techs informed us we had a leak in the faucet connecting to our washer and to be careful running the washer. We later found out we did not have a leak, which we suspected, having recently had an inspection done on the house, but that the techs had loosened a nut a little too much. We paid for installation under the assumption it would be easier than doing it ourselves, but it really wasn't.

Installers were nice but not very professional and left before the job was done as they said they did not have the correct parts. When I called Geek Squad to get help they said they could do nothing and that I would have to go get the part myself to complete the installation.

They did not install they just placed where I wanted

Last week I had 3 new appliances delivered and installed by Best Buy: a dishwasher, clothes dryer, and clothes washer. Although the dishwasher installer is the only one who took any time to show me how to operate my new appliance - I was ok with the fact that the other two installers barely spoke a word to me. Then, I ran my first wash load. The hot water runs cold water and the cold water runs hot!! Had the installer taken a moment to show me how to use my appliance, we probably would’ve recognized this installation error before he left. I’m very dissatisfied and now I have a brand new washer that I need to constantly remember if I want cold water to turn it to hot and vice versa.

The first team of installers didn’t bother to level the washer. The machine was loudly thumping and vibrating so hard the machine would move. The second installer leveled the legs and it is better but I think it still vibrates too much

Worst Best Buy experience ever. 1) June 2 - BB wouldn't install new or haul away old washed claimed corroded pipes; 2) third party plumber inspected pipes, deemed good, installed for a fee; 3) filed claim for reimbursement of plumbers fee, still waiting to hear ANYTHING from Sedgwick; 4) rescheduled haul away - BB had wrong address, had to reschedule; 5) BB arrives for haul away but can't complete because tech does not have right vehicle; 6) Reschedule haul away, get notice that "customer cancelled appointment", which was not true. Had to call and reschedule again; 7) FINALLY, July 5, one month later, washer hauled away

They just delivered the item and when they went to install it, they broke off a nozzle at our sink. Now we have to get a plumber to fix it. The took no responsibility whatsoever. Hot sure whose fault it was.