Customer Ratings & Reviews

They damaged my floor, damaged the machines, and didn’t hook them up properly.

They brought the washer and noticed they wouldn't be able to install the new one due to the hot and cold water pipes being rusted so they just took out the old one and left a new one right in the living room rather than putting it in the laundry room

The wonderful third-party contractors that arrived late, failed to properly connect the drain hose for our new washing machine during the installation. They started the new washer up, and all seemed fine, until they were gone and the washer started dumping water everywhere! Now I have thousands of dollars worth of water damage to the home I just moved into over the past weekend. A claim has been filed for repairs, but no one seems to think that it's important enough to expedite things. I've been a Best Buy Elite plus member for years running. They have a chance to fix this, but if they choose to give me the run-around, they'll lose a customer forever.

The washer was damaged and the initial compensation was a $30 gift card or order a new washer and wait a week for it to arrive.

Compared to prior installations of either the dryer or washer, this time with the washer was the worst. Installers acted like they did not know what to do. All the tubing was hooked up poorly and quickly. Item arrived damaged and they acted like they never seen it. He also handed me pliers to remove exterior laundry door to make entry, while he stood watching. The thing is, I am a senior citizen and he was younger. Would not recommend this delivery team. They did call prior and said they would be here is 15 min, turned out to be over 2 hours later also.

This IS NOT a review of the washer, only the delivery/installation. Crew was in a such a hurry, let the dog escape her fence. I had to ask for my washer manual because they unpacked in the driveway. Was supposed to get a bag of samples but they took it. They were included in the packing piece that goes in the washer to keep the agitator from moving. Also had to redo the water hoses, they weren’t hooked up correctly. I called the delivery customer service number but they never responded. Very frustrating.

Love my washing machine however. Installers didn't install right. I bought the specific parts that I had to for my washing machine and they didn't even use them all. Had to do it myself after they left and I realized. However I love the washer and dryer.

The delivery guys/installers were late. My delivery window was for 2pm to 6pm. I got a call at 8:55pm saying there were 10 minutes away. By the time they got to my house it was 9:15pm. Who gets appliances delivered after 9:00pm? Anyways, they could not hook up my new washer, said I needed a plumber to do that. On top of all that, I asked if they was something to sign for receiving the item, I was told no, nothing to sign. I spoke i with a Best Buy customer service rep and all I was offered was $50 for my inconvenience for the day.

Brought the wrong item. Had to come back and get the wrong item and drop the correct one off. Delayed the day cause of the mistake. They were nice but just wish they knew what was going on.

The delivery crew was awesome. However the BB sales assist did not include the stackable bar necessary. I spent hours with her and she did not include it. I was able to rush to BB while the delivery people waited. Then she said well you didnt buy one?? Like I should know. Carol was her name.

After four attempts at scheduling and arranging parts availability I finally gave up and paid a third party to do this. Well, to complete this. Best Buy was able to install the washer. I tried dealing with several customer service reps in person and on the phone. It seems that Best Buy uses a terrible order tracking / CRM solution since there was no knowledge of my issue each time I spoke to someone new. I understand parts are delayed because of COVID. However, the ability to communicate has not been. I’ve filled out four different follow up surveys and ever heard anything back.

No installation as the discharge hose was required to be longer than the offered length. I had to pay another contractor to install which took over two hours

This was a nightmare. The first washer came and didn't work properly when the installer was here. I mentioned it and he said no it's fine. It wasn't. A second washer arrived a week later and it didn't work and the installer told me he had used up his allotted time on this appointment and had to leave. He told me to run another cycle and call him if there was a problem. There was a problem and I did call him. There was nothing he could do. I had to return it for a third washer which showed up damaged and never made it into the house.

No issues with the appliance. I am taking this opportunity to complain about the installation. During installation, the installers made a fissure/crack in my ceramic tile floor. I filed a claim as advised. I was told that I was out of luck because there is no proof that the installers cracked the floor. It was even suggested that I could of just as easily be taking the opportunity to claim that the installers cracked the floor so I could get the floor repaired. I am appalled by this accusation. I will NEVER purchase from Best Buy again. POOR customer service.

Delivered without a stacking kit. How am I supposed to know I need a stacking kit. Why not just include the stacking kit and refund me if it is not needed. Two days and countless phone calls later I get the stacking kit and the washer / dryer are installed. Guys did not remove all the trash / boxes. Washer opens to right. Dryer opens to left. Dryer on top not balanced so the door closes on me. Dryer makes clicking sound (mind you, I waited TWO MONTHS for these) and washer has gouge. Back on phone to get new dryer and some sort of credit for washer scratches.

My washer was not installed properly and still doesn’t work properly. The hot and cold were reversed and it stops working after starting for a short period. Called Best Buy so they could assist in correction of the poor installation and they gave instructions to dissemble the hot and cold to see if this is the issue and not a plumbing issue, but the hoses were tightened so much I could not take them off( I’m a pretty strong guy so this should not be an issue, I’m 6’2” 240lbs) I’m am going to have to call another I company to correct the installation.

Installed unit without much issue. Installers were kind of scrubby. No uniform or dickeys - not very professional looking. Best Buy not putting their best foot forward here. Would not strongly recommend - sort of 6 of 1 half dozen of the other.

Not a month in having this washer and it’s leaking from the bottom!!! I am having the hardest time with Best Buy and Samsung to come out and look at it or replace it! A defective washer sold to me and when I call, I either get placed on hold and then disconnected, a message saying “no one is in my service area”, no technician available, or told that basically I purchased the washer and now it my problem! I will NEVER shop at Best Buy again nor would I ever invest in any with a Samsung label!!!

The installers with BBY are not very good. The first installers scuffed the sidekick washer pedestal and the dryer pedestal installing them. They sent out another team but the installer scratched the glass on both the washer and dryer when he reinstalled them. This isn't the first time we've had an issue. When we had our double in wall ovens installed, the installer installed it incorrectly, causing it to arch twice while he was there. He abruptly left and when we contacted BBY, we were assured we would receive a new unit as it could have issues down the road. However, that never happened and they would only send out new installers to reinstall unit.

Never showed up with my washer and dryer stands. Never text me he was on his way or he’s not going to make it. I got a text half hour after it was supposed the be delivered that that my items where canceled. Then made a new appointment for them to be delivered and they where gone after I have Waited since I bought him it on February 8 it is now April 15th and still don’t have my stands.