Customer Ratings & Reviews

The team that installed this was careful bringing the items up the stairs, but then damaged the wall in the laundry room and tracked dirt through the house.

I was told to expect delivery between noon and 4 pm. It arrived at 9:30pm a 9/12 hour wait. They damaged a leg on the washing machine and only connected 3 clamps on the pedistal. A second team came several days later to reinstall the washer to the pedistal. They forced it and broke the pedistal clamp. a week later they bought a new washer and pedistal and did it correctly. Total wait for this washer was 24 days. Still waiting for a check for the damaged pedistal

Installer needed to get to the plug in so jumped on the washer with the tool belt on and scratched the machine.

Delivery crew with lousy attitude, they left the new appliance on 1st floor when they were supposed to install it in 2nd floor. I have to move the old one, hauling up from 2nd floor and move and install install the new one all by myself... !! WORST CUSTOMER SERVICE... NONE STORE REP AVAILABLE TO ANSWER THE PHONE TO RESOLVE ANY DELIVERY ISSUE - 2 1/2 Hrs. ON PHONE & STILL NO ANSWERS !!!

The appointment was between 4 and 8 PM. The deliverymen called at 2:30 saying they were ready to deliver. It took a number of calls back and forth to the dispatch to get all to agree to wait until 4:00 at the house for someone to get there from work. As the washer and dryer were being installed, one of the men was itching and shared that he had bedbugs. Not something you want in your new home with a toddler. Love the washer and dryer, not wild about the delivery service.

The first time these guys came they took all the padding off out on the street, then clumsily took into my garage only to twish one of my faucets and it started dripping of where they told me they couldn't install it because the faucet was damaged. Very rude and dissapointing.

Horrible delivery and installation service. The people Best Buy sent to my house were extremely rude and hostile. At times I didn’t feel safe in my own home... I contacted Best Buy to report the issue. However, customer service didn’t seemed to care. Unbelievable experience. Now, I have a washer and dryer sitting in my laundry room that I can’t use because it wasn’t installed.

It took the delivery people 3 times before they deliver my wash and dryer then they didn't hook things right and I took 2 times before they hooked up everything right. You need to find new people or you will lose busses. We aren't buying any appliance from Best buy anytime soon. The salesman and managers at Best Buy our great they did everything they could for us it's the subcontractor that suck

Their contracted installation team caused $30,000 damage to my new home by not tightening water lines properly. They also did not remove shipping bolts. Best Buy denies claim due to damage not caused by machine. Third party contractors denied claim because installer didn’t turn water on to see leak. Filing homeowners claim now to get fixed but will never by appliances from them again

Installers scratched the front of my new washer squeezing it through a doorway and left a water mess on the floor removing the old washer. No care was taken to ensure proper installation and I had to pull it out after they left and untangle cord and input tubes so I could move it closer to the wall.

After 3 attempts to have the washer delivered no one ever showed. I took a day and a half off of work waiting, and wasted an entire Saturday waiting for no one to show. I paid for a washer and haul away and none of that has happened. Was supposed to get a full refund, but the only thing refunded was this free installation.

The delivery guy refused to hook up the machine saying that he didn't have the right tools. Basically it looked like the connection was a a little rusty and just kept repeating he couldn't do it. Gave me the number back to Best Buy to reschedule with someone else. Later that evening I installed it myself with the help of my pops. I'll admit it took a whopping ten minutes to loosen up the hose, but everything from there was smooth sailing.

Gas dryer was not installed correctly, wrong hardware was used and left gas valve leaking once completed. Had to call plumber for $400 to get correct hardware and hose for dryer and replace gas valve to stop leak. Terrible customer service and only offered refund for $19.99 installation and $50 gift card.

The installation experience would be 0 stars because they refuse to install it noting multiple claims on 3 VISITS. Why? Because its upstairs; they don't want to haul it upstairs. They even refuse the haul away of the old unit noting the valve may "burst" if they disconnect the old washer. Best Buy contracts a third party in SoCal area and they are the absolute worse.

Unit wasn't balanced . Rocked . Delivery was 6 hours late . No one from geek squad Mgmt or the installer would call back

We purchased this LG washer with the matching dryer, sidekick washer, and podium. I cannot attest to how the washer functions because the installer said he didn’t have the part and that I’d have to “call someone else to get it fixed.” After 3 separate phone calls to the Best Buy Geek squad I have to wait a week before anyone can come look at it, leaving me without a washer/dryer. Meanwhile there is standing water in the washer from the installer. Very disappointing.

I’d order pair of washer and dryer , Delivery should be 12-07-2019 . However , only dryer coming , I didn’t accepted and rescheduled for today 12/15/2019 . Again coming only dryer , I don’t know what good your service , I am so disappoint the way your service . From now on I may consider I should buy any item from bestbuy any more .

The technicians who delivered the washer did not bring a hose. They told us they would return with a hose the following week but did not. Nor did they leave a message. The local technician who did the installation was expensive.

The service person connected hot water to cold and cold water to hot connection for my washer. The first couple of washes the plastic top cover of the washer kept steaming up - then I realized the water connection was backwards... Thanks to the service person's install error, a few clothing items shrunk. The fix to the install error was obviously simple enough, but come on... this is a install mistake that no one that installs appliances for a living should make.

I cancelled my order as the delivery service n Best Buy service was horrible. I never experienced anything like it. 4 scheduled deliveries and was told my appliances couldn’t be Installed. Then trying to get through to Best Buy was a nightmare. I had to go to the store to cancel my order.