Customer Ratings & Reviews

New machine is now gerting repmaces. Had great service from Geek squad local repair man Mike.

Washing machine was delivered and the delivery folks said they could not install it because there was no stacking kit. The machine could’ve been placed on the floor and installed. Called and rescheduled another day (Friday) to come out and they did not show. I still have a new washing machine that is not installed and I PAID to have it installed!

My delivery guys were more concerned about getting to their next job and didn’t actually install my washer because they didn’t want to touch my pipes. Wish a third party company wasn’t coming.

I usually purchase items from Best Buy, because of their great customer service, installation and extended warranty with Geek Squad. I was not impress with the installation service. They couldn’t install the drain hose, because they thought the hose was too short. I was able to install after pulling the hose a little out from the washer.

The guy who set up the washing connected hot to cold and cold to hot lines. I didn’t know this til I washed delicates in what I thought was cold water but was hot water wrecking everything in the load. And still fighting to get this mess resolved. I could have installed it myself. Lesson learned.

We’ve had A pool of water underneath our dryer, apparently there might be a knick On some hoes. We have not moved the washer dryer at all and we clean the water puddle almost once every couple weeks. We arr going to try to call Best Buy to fix this.

Something went wrong. I think the installers messed something up. They blamed my water pressure, and clogs in the water lines. I checked both and they were fine.

Horrible people! Washer wasn't installed because this person start giving excuses about the connections. If they are not trained to do the job why Best Buy offer installation? I have to install the stupid washer all by myself!!! Horrible service!!! Not buying appliances in Best Buy again!

Had my new washer and dryer professionally installed.....The installers were polite and professional....But did not properly tighten the hose that connects to the water discharge.....After the first test cycle run my laundry room floor was covered with water.... Lucky it was just water ....Called the delivery rep and someone else was sent out to correct the problem...

Best Buy was supposed to set up washer/dryer, but all they did was delivery it and set it in the designated room. :( We ended up installing it ourselves.

This WAS NOT COMPLETED! My washer is still sitting in its box in the living room. The guys that delivered it said my valves were corroded and that they would not install the machine. They assured me Best Buy would call me to reschedule a new appoinrment and that DIDN'T HAPPEN EITHER!

NO cold water supply. Been trying to contact but failed to get someone .

Horrible had to install it my self and when i called costumer service they transferred me to several diffrent people. The installers made excuses to why they coudnt install my washer

They wouldn't switch the door like I was told they would, and today I discovered that they hooked the hot up to where the cold should be and the cold to where the hot should be so I have ruined clothes, I called to get someone to fix it and was transferred tried to leave a message but the box is full I do not have time to keep holding for a mistake that best buy made.

What a mess. They did this wrong and will not even come back to fix install. Water is leaking everywhere and I have spent 2 days 40 minutes each and cannot get someone to reinstall properly. This used to be a good company

Our installation was standard, yet the installers managed screw it up. When installing or hauling away, they sat the washer on our hard wood floor and scratched the crap out of it. Had to file a claim against their insurance which took over 6 months to recover. Long story short, be very proactive to protect your floor when they install

Waited 3 weeks for installers to not hook up my supplied equipment that I was told I could supply. To wait 4 more days for new installers to show. Who did not show up with connecting equipment. So I had to go to store and install myself. They corrected it. But what a head ache this was

It was installed by 3rd party contractor. They were not helpful at all. Rude customer service, and reported job completed even though they had not completed the installation. Also, having to wait 2 months for just the installation is not acceptable.

Bought a washer but Best Buy since someone to hook it up. My dryer needed to be moved out of the way to fit the washer in but the person they sent didn't have qualifications to disconnect the gas line to move the dryer out of the way. Then he told me he would need to charge me $170 to reschedule it even though we had waited 30 days to get the washer

Rating is for the install. I received several emails wit a confirmed date with a time frame for installation. The last email stated I was next and the driver was 30 minutes away. Yet, nobody arrived nor called. Once delivered, the washer was dented from removal and had to be replaced.