Customer Ratings & Reviews
- SKU:
- 5246401
Customer reviews
Rating 4.4 out of 5 stars with 29343 reviews
(29,343 customer reviews)Rating by feature
- Service4.4
Rating 4.4 out of 5 stars
- Professionalism4.4
Rating 4.4 out of 5 stars
- Expertise4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers recognize the Washer Install service for its overall performance, installation speed, capacity, and acceptable noise level. However, some customers have reported issues with leveling and balance of the machine after installation. Other less frequent issues include problems with hose connections, occasional damage during installation, and missing connectivity hoses. Overall, the majority of customers seem satisfied with the Washer Install service.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Didn't install
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn't able to install the dryer so decided not to install the washer either.
No, I would not recommend this to a friendRated 1 out of 5 stars
0
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was very disappointed in the technicians sent to deliver/install the equipment. The main technician was rude and treated me like a stupid female. I would not recommend this installation company to anyone.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not getting what I paid for
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy has refused to install appliances I purchased twice now. Had to pay a plumber.
No, I would not recommend this to a friendRated 1 out of 5 stars
Complete trash
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful. The installers are not vetted at all. Whoever did it scratched up the top of my brand new machine. Will not be purchasing installation through Best Buy ever again
No, I would not recommend this to a friendRated 1 out of 5 stars
Awful customer service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered damaged- was told I would receive a discount and a phone call and haven't heard a thing. Delivery refused to test the washer because they didn't believe it would drain correctly.
No, I would not recommend this to a friendRated 1 out of 5 stars
Worst excuse for an installation I've ever seen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Washer was missing parts, installers didn't have parts needed to complete the job properly, they tracked grease onto our carpet with no offer to clean it up. I had to correct installation problems and finish the job myself. I'll never use that service again.
No, I would not recommend this to a friendRated 1 out of 5 stars
So Disappointed!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installers could not install washer on pedestal properly to stop loud knocking sounds. Now washer is leaking! Horrible service
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad service. They didn't tell me what was wrong with the installation. After w new machines i finally was tolf what was the problem
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Third party from houston never showed up and called me and said they aren’t making it because they are still in bed napping !!!
No, I would not recommend this to a friendRated 1 out of 5 stars
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installation was done by my husband. Delivery folks indicated order was delivery only, no installation. Not very helpful or friendly.
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible Installation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were not installers just delivery techs. I felt paying for this service was a rip off.
No, I would not recommend this to a friendRated 1 out of 5 stars
STAY FAR AWAY
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never picked up, old washer is sitting in my garage months later! New one was lugged in by us old one brought out by us though we paid for service!
No, I would not recommend this to a friendRated 1 out of 5 stars
Washer and dryer
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible for the 20th time!!! Repeated issues with washer and dryer, multiple attempts for pedestal delivery with damaged products or no show! Washer bangs and rocks!
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad installer younger
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The youngster that came in to do the installation needs to get some customer service skills training really bad.
No, I would not recommend this to a friendRated 1 out of 5 stars
Don’t trust them.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not recommend having them install your washer. They incorrectly installed mine and just put the hose into the wall not the drainage pipe.
No, I would not recommend this to a friendRated 1 out of 5 stars
No installation was done
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They did not install the washer or the dryer, they promised to do it in a different time!
I would recommend this to a friendRated 1 out of 5 stars
Do not recommend
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refused to install or remove the old one. I had to install myself because of the terrible customer service and run around I got for a month.
No, I would not recommend this to a friendRated 1 out of 5 stars
Appliances
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They did not install my stuff but instead kept canceling and changed the delivery date 8 times so I went in and grabbed them myself. Still didn’t give me all the parts I needed
No, I would not recommend this to a friendRated 1 out of 5 stars
Installation Nightmare
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend, as they forgot to take out the shipping bolts, and now I do not have the caps that are supposed to come with the washer to cover up the location of the shipping bolts. damaged my wall and chipped my tile during install.
No, I would not recommend this to a friendRated 1 out of 5 stars
installer nightmare
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WORSE CUSTOMER SERVICE EXPERIENCE EVER! Best buy needs to train how to do better customer service. installer woke up on the wrong side of the bed. giving my business to Home Depot.
No, I would not recommend this to a friend