Customer Ratings & Reviews
- SKU:
- 5246401
Customer reviews
Rating 4.4 out of 5 stars with 29343 reviews
(29,343 customer reviews)Rating by feature
- Service4.4
Rating 4.4 out of 5 stars
- Professionalism4.4
Rating 4.4 out of 5 stars
- Expertise4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers recognize the Washer Install service for its overall performance, installation speed, capacity, and acceptable noise level. However, some customers have reported issues with leveling and balance of the machine after installation. Other less frequent issues include problems with hose connections, occasional damage during installation, and missing connectivity hoses. Overall, the majority of customers seem satisfied with the Washer Install service.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
still not installed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.scheduled 4 times, each time best buy worker scheduled incorrectly so it is still not installed, was promised a call back, never happened, still not installed
No, I would not recommend this to a friendRated 1 out of 5 stars
Install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was not happy about having to wait all day. They called about 12:30 and said they would be here in about :10. Then called back and said they didn't have item on truck. Did not hear back from driver till 5
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible serice
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The installation was not completed by Best Buy. The service is terrible. The delivery people just dropped the washer and I had to complete my own installation.
No, I would not recommend this to a friendRated 1 out of 5 stars
Broken after 2 years
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I keep getting a UR error message. The washer is only 2 years old and no longer work! I spent over $800 on this. So disappointed
No, I would not recommend this to a friendRated 1 out of 5 stars
I guess
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I spent a good amount of money for the installation to Never happened, had to pay someone outside ot the company to install my washer. Customer service was not help what’s so ever
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible install
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They did not complete installation and water leaked all over my new home!
No, I would not recommend this to a friendRated 1 out of 5 stars
Flooded basement
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible. Drain hose didn’t reach to drain, so installers not only left us with an unusable machine but also RAN a TEST CYCLE AND FLOODED OUR LAUNDRY AREA.
No, I would not recommend this to a friendRated 1 out of 5 stars
Washer installation not provided
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Men who delivered washer said they don't do installation. No opportunity to schedule an installation was offered during the online purchase. I did the installation myself.
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor svc
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They state the will resolve and call you back and you never hear back from them so what’s the point. They continue to pass the buck
No, I would not recommend this to a friendRated 1 out of 5 stars
Broke my screen door
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They came in and broke my screen door and didn’t even help fix my door. Now I need to call a repair guy to replace my screen door. I’m disappointed at bestbuy. I won’t be returning
No, I would not recommend this to a friendRated 1 out of 5 stars
Excellent washer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was very disappointed with the installation. My washer was a floor model. It was in perfect condition, however on delivery it had a large dent on the right side
I would recommend this to a friendRated 1 out of 5 stars
Original was damaged - replacment arrived damaged
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointing experience with the original washer being damaged (it does function) and the replacement being delivered, only to discover it was damaged worse when it was unwrapped.
No, I would not recommend this to a friendRated 1 out of 5 stars
Disaster
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Are you serious? The driver just drove off as he said he didn’t know it was an install.. scheduled again for 8/30/21 Terrible organization from Best Buy!!!!
No, I would not recommend this to a friendRated 1 out of 5 stars
lazy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.small leak from valve so they refused to install so i turned I turned the packing nut slightly and stopped the leak and they still refused to install
No, I would not recommend this to a friendRated 1 out of 5 stars
Lazy technicians
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Technicians are very lazy! They installed my washing machine very poorly I had to fix it myself by pulling it out to see what was wrong. Ridiculous
No, I would not recommend this to a friendRated 1 out of 5 stars
Not so good
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upon the free delivery and installation, the washer sustained a significant scratch that I didn't recognize until a couple of months later when cleaning around the units.
No, I would not recommend this to a friendRated 1 out of 5 stars
Disappointed!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I paid for service I never got because I live in a 5 floor walk up and I had too install the washing machine myself.
No, I would not recommend this to a friendRated 1 out of 5 stars
good product but
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i had a horrible experience getting my washer and dryer installed, took about a month for delivery after many phone calls of best buy staff not knowing where my delivery was
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. Every project comes with its own challenges, obstacles, and requirements so that they can be executed to their maximum potential. While our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Samsung Dryer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor service. Delivery men left me to clean up a lot of tape residue on the dryer. It doesn’t’t come off. I think they should have cleaned it before they left.
No, I would not recommend this to a friendRated 1 out of 5 stars
NO THANK YOU
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.OVER 6 TIMES COMING TO MY HOUSE WITH A NO SHOW. ILL-PREPARED EVERYTIME AS THEY DO NOT HAVE THE EQUIPMENT OR ARE UNAWARE AS TO THE REASON THEY ARE COMING OUT.
No, I would not recommend this to a friend