Customer Ratings & Reviews
- SKU:
- 5246401
Customer reviews
Rating 4.4 out of 5 stars with 29343 reviews
(29,343 customer reviews)Rating by feature
- Service4.4
Rating 4.4 out of 5 stars
- Professionalism4.4
Rating 4.4 out of 5 stars
- Expertise4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers recognize the Washer Install service for its overall performance, installation speed, capacity, and acceptable noise level. However, some customers have reported issues with leveling and balance of the machine after installation. Other less frequent issues include problems with hose connections, occasional damage during installation, and missing connectivity hoses. Overall, the majority of customers seem satisfied with the Washer Install service.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
REFUND INSTALLATION FEES
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My washer delivered today with the tools to install but the delivery persons refuse to install my washer even though i paid for the installations fees. i need my refund.
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor 6
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t get the option to return installation kit it was delivered installed had hoses and everything from before didn’t give a option to use
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They just did the delivery with no installation. My tenant had to pay for an outside service to get the washer installed
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Flooded house
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Workers did not install the hose correctly which flooded out house.
No, I would not recommend this to a friendRated 1 out of 5 stars
Why..
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installed washer, turned on a cycle, hour later I find out water pipes not turned on after installing hoses
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad dryer install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer pushed up and put a kink in the air flow out. DRYER NO LONGER WORKS without replacing it, plus unsafe. So the hose is trash now.
No, I would not recommend this to a friendRated 1 out of 5 stars
Product brought inside but not installed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered a washing machine with installation. The product was delivered & brought inside the house but not installed. I was told it was not on the worksheet to be installed.
No, I would not recommend this to a friendRated 1 out of 5 stars
COVID -19 DROP OFF
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No one installed! It was left outside on the first floor while I lived on the third floor. I was the most disappointed person ever. I will not purchase anything else from Best Buy!!
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad service
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installer refused to install the washer, claimed he was not allowed to install stacking washer
No, I would not recommend this to a friendRated 1 out of 5 stars
Not nice install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not install very well. If you get a washer connect it yourself. Maybe even pick it up yourself. But if you have Best Buy deliver it don't pay anything for it.
No, I would not recommend this to a friendRated 1 out of 5 stars
Homeless, dirty people showed up with rented truck
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Third party delivery and installation was terrible
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the installation personnel do the job in a bad way, they do not check that the equipment works well after installation, in general I do not like the attention of the personnel
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad delivery
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Team refused to install said It wasn’t covered. Call to store was no help. Called the 1800 number was told not there problem.
No, I would not recommend this to a friendRated 1 out of 5 stars
Didn't install Dryer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered installation. As soon as they get there they say they can't install the dryer. Installation is never successful with best buy. It's always a disaster.
No, I would not recommend this to a friendRated 1 out of 5 stars
had bad experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.first installation was not done had to call a plumber and then he said their was nothing wrong with my faucets
No, I would not recommend this to a friendRated 1 out of 5 stars
Disappointed...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They left packaging on the washing machine and in the sink. Had to adjust a few things to get it in place. The hoses are connected but not a clean install. Going to take it apart and install so it looks better.
I would recommend this to a friendRated 1 out of 5 stars
Unhappy with install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I recommend installing it yourself or having someone else install. Their installation company was very unprofessional and didn't even finish the job. I had to come home after work and install it properly.
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible horrible horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy needs to contract with a new delivery install company. This company ruins it all. Best Buy did fix and compensate but they wouldn't have to if they picked a better company to work with on install and delivery .
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor service.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor service and quality. Not very helpful unless you have everything prepared nicely for them. I might as well done it myself. Get it elsewhere.
No, I would not recommend this to a friendRated 1 out of 5 stars
Installers never checked the product works
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The installers never checked the product works before leaving, getting us stuck without a dryer for the holidays
No, I would not recommend this to a friend