Customer Ratings & Reviews

All went great! Great service and love the products.

Although Best Buy required a large, cumbersome vent for installng my new dryer in my small laundry room, one of the installers used his ingenuity to connect the vent directly so my dryer did not have to sit out in the middle of the room. It made all the difference. I am so grateful!

They came when they said they would and we’re able to get me connected the same day with no issues

It’s a monster, especially with the pedestal, but a great improvement over my removed system.

My delivery and install went great very professional and courteous.

They put it in fast and easy because I was prepped for arrival but they didn’t really set it where it was supposed to go or level it for that matter. They set them side by side.

Never use Bestbuy people to install anything They installed my washer wrongly Damaged the brand new house Washer fell apart After 4 weeks of lodging claim no response Called them multiple times all they doing is escalating the issue for last 8 days Nothing happened yet

Love my washer , it’s a great product and it looks beautiful

The Best Buy installation techs were very professional and helpful.

New washer and dryer: we allowed the installation to be done by those who had done many, previously. The were on time, knew what they were doing. It went smoothly; quick & easy.

Excellent and specifically ordered it with an agitator. It’s now to remove clothing without having to use a hanger as with the Sansung washer without an agitator

My installation was a bit tricky but they put in a great effort.

The 3rd party installers were great on the washing machine. Did both water lines as well

The two installation guys were definitely unprofessional. My previous washing machine had liquid at the bottom of it and when I informed them that I didn't finish draining it, assured me it was fine. When they lifted it, all of the water spilled out. On top of that, they tried to angle the washer and dryer out of the room and dinged up the wall. This image is the laundry room entry. Additionally, they left a part out of the new washing machine and failed to even start, let alone complete the installation checklist. Finally, they had the nerve to ask me to sign saying there was no damage and that all was complete. I asked about the damage and how it will be covered and he told me that he is new and he'll be right back. He hopped in the truck and drove off leaving my wife and I with wall damage, a flooded floor, and a potentially malfunctioned washing machine.

We had the word experience with our installation. Upon running the first load of laundry in the new washer, I came down to a completely flooded basement. 5 hours before I was leaving on an international trip. It turned out the installer didn’t put the drain hose into the drain pipe. So all the water from the wash and rinse cycles drained all over my floor. There was an inch of standing water in the laundry room, which is concrete. But there are also lots of boxes stored there, as well as paper products. All ruined. And the water then seeped out onto the carpeted finished part of the basement. We had to have people cone out and rip out the baseboards , cut out the carpet padding (which then had to be replaced), and install fans and dehumidifiers to run for days to dry things out. And since we were out of town I had to arrange for someone to come to the house each day to let them in. Best Buy called quickly to make sure we knew they had no liability in this because it was a third party delivery company (hired by Best Buy). We haven’t finished the repair work so haven’t submitted our bills to the delivery company, so don’t know yet how easy it will be to get reimbursed. Best Buy also tried to make us feel guilty about submitting a claim by saying the installer would have to pay out of pocket for any claim. I’m sorry about that, but so far, my $750 washing machine has cost us $2400 in repairs. That’s not something I should have to pay.

Washer has been amazing. Has so many different features to choose from ☺️

This has been one of the worst service experiences I have ever experienced. My wife was home to let the installers in. She called me saying that the installer was saying that the washing machine was not going to fit. I explained to the installer that I had ordered the exact same machine that was already in place and gave him what dimensions the machine I ordered should be. So they proceeded with taking the old washer out. When they took it out there was water left on the ground. The installer asked my wife to clean it. My wife refused, considering we have paid for a "professional" to do the work. They did not even bring anything to wipe up with. My wife ended up handing the person a towel. My wife then asked them if there was a cover that needed to be installed under the washer. They immediately told her no, and they proceeded to do the water hookups and then left. Yes, the machine fit just fine. When I came home and inspected what they had done, I noticed that the base plate to the outlet where the washer was plugged in had been broken (picture attached). Noticing this first issue, I decided to check the installation a little closer. As I checked the hoses to see if they were on tight, I got a metal splinter in my finger. When they tightened the hoses, they evidently damaged the knobs of the hoses. So now, you need gloves just to touch them. I also noticed how they "secured" the drain line (see attached picture). It looks like they used a piece of plastic they just found around. When I was looking at the hoses behind the machine, I saw something hanging behind the machine. It was a base cover, the one that my wife specifically had asked them about. They just completely ignored it and just left it hanging on the back of the washer (see picture attached). My kid later found the screws laying on a table next to where the washer was installed. I did not want these incompetent, disrespectful people in my house again, so I ended up installing the base cover myself. The next day I called Best Buy to request I get reimbursed for the installation and the damaged hose. They told me that because the installation had been completed, they could not reimburse me. Even after explaining all the blunders, all they offered me was a $30 gift card to Best Buy. I refused it because, after this experience, why would I want to do business with a place that thinks this was a complete installation, insulted my wife, and they did not even address the broken outlet plate. I think I should be reimbursed for the installation, the damaged hoses, and the broken outlet faceplate.

Great washer installation by the crew no issues and able to haul away our stuff. Came right as scheduled

Super fast and professional installers - I was very happy to finally be able to replace my old washer/dryer. These guys performed safety checks prior to leaving to ensure proper installation.

After paying around $3,200 on a new front loader washer and dryer (Whirlpool), and the pedestals. I had to spend 90 minutes of my own time after the installers left to do what the instructions stated. Including simple leveling. If the washer and dryer had feet, to remove them, and place the units on the pedestals, as well as securing them with 4 screws, NONE of that was done. Look at the pictures for yourself. What did Best Buy offer? to give me $20 back. If you're in the market for $3,200 appliances, go somewhere else. The installers were both very nice, not sure what happened.