Customer Ratings & Reviews
- SKU:
- 5246401
Customer reviews
Rating 4.4 out of 5 stars with 29343 reviews
(29,343 customer reviews)Rating by feature
- Service4.4
Rating 4.4 out of 5 stars
- Professionalism4.4
Rating 4.4 out of 5 stars
- Expertise4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers recognize the Washer Install service for its overall performance, installation speed, capacity, and acceptable noise level. However, some customers have reported issues with leveling and balance of the machine after installation. Other less frequent issues include problems with hose connections, occasional damage during installation, and missing connectivity hoses. Overall, the majority of customers seem satisfied with the Washer Install service.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Terrible service never again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was not installed properly parts were left in the drum my husband had to reinstall
No, I would not recommend this to a friendRated 1 out of 5 stars
Untrained installer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy was to reverse the washer door upon delivery. Technician said he didn't know how to do it and left. I paid for this service.
No, I would not recommend this to a friendRated 1 out of 5 stars
No installation by the delivery guys
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They didn't install it they only deliver it but didn't install it
No, I would not recommend this to a friendRated 1 out of 5 stars
did I get took?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ummmmm why was I sold they exact same thing for washer and dryer twice? I'll have to look into this sale...just sayin
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installation was not well done. The machine is mislabeled and shakes uncontrollably.
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Crew left washing machine w screws attached to drum. Machine bounced around floor and into the wall unbalanced. Second crew still left small plastic things inside drum,
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery guys were nice but they installed washer wrong. I turned it on and it started shaking and moving across the floor. My husband had to reinstall it and lift it by himself.
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor Installation
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was installed wrong. Plain and simple, and only noticed by myself.
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They did not attempt to connect the washer - they were in a hurry to leave.
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad should be ashamed of themselves
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.While I love my washer and dryer, Geek Squad was HIGHLY UNPROFESSIONAL and INCONVENIENT with my order-Took exactly 32 days to properly installed my purchase correctly.
No, I would not recommend this to a friendRated 1 out of 5 stars
Refused to do it
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They refused to install the dryer. They required a brand new gas line set up. Even though the one I had was a perfectly good working condition.
No, I would not recommend this to a friendRated 1 out of 5 stars
DON’T DO IT
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s pointless to purchase this... at least at this time because they won’t do it, due to Covid19...
No, I would not recommend this to a friendRated 1 out of 5 stars
Unhappy with serviceUnhappy with service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not happen. A little leak in a faucet and they said hire a plumber to fix and we'll come back and hook it up.
No, I would not recommend this to a friendRated 1 out of 5 stars
Dont recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of crap don't waste your money. Samsung and best don't help when you run into problems with repairs
No, I would not recommend this to a friendRated 1 out of 5 stars
Took 3 weeks for them to take up the steps
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible install company. See google review of bridgewater nj store and gas dryer install.
No, I would not recommend this to a friendRated 1 out of 5 stars
Very bad service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to wait and pay a service tech to finish the set up of washer and dryer because the delivery team could not or did not want to hook up dryer. Come on Best Buy get it together
No, I would not recommend this to a friendRated 1 out of 5 stars
Took a while
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They came 2hrs past the time frame they gave. Frustrated due to taking away time I could of being working.
No, I would not recommend this to a friendRated 1 out of 5 stars
If you can do it yourself, don't get this
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The installation didn't happen. I had to move it downstairs and install myself.
No, I would not recommend this to a friendRated 1 out of 5 stars
Washer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installation was a joke. people were rude, nasty and yelled at me over glass cleaner. Then when the left, I found left over parts in the pedastools. Such a joke!!!
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installation team hooked up the hot with the cold, called them to come back and they told me they did not do that. When they finally returned, of course they did.
No, I would not recommend this to a friend