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Customer Ratings & Reviews

SKU:
5246401

Customer reviews

Rating 4.4 out of 5 stars with 29343 reviews

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Rating by feature

  • Service

    Rating 4.4 out of 5 stars

  • Professionalism

    Rating 4.4 out of 5 stars

  • Expertise

    Rating 4.4 out of 5 stars

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86%would recommend to a friend

Customers are saying

Customers recognize the Washer Install service for its overall performance, installation speed, capacity, and acceptable noise level. However, some customers have reported issues with leveling and balance of the machine after installation. Other less frequent issues include problems with hose connections, occasional damage during installation, and missing connectivity hoses. Overall, the majority of customers seem satisfied with the Washer Install service.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1420 Showing 28,381-28,400 of 29,343 reviews
  • Rated 1 out of 5 stars

    Terrible Experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers came after the specified time, scuffed up my floors and walls. Getting a hold of customer service afterwards was a nightmare.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not recommended

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not finish hook up. Made me get a longer hose and had to have someone else finish instillation.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    horrible experience, after many calls and many orders, I ended up installing the machine myself.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer left his partner at my house 2.5 hrs to go get another part and when he got back it was still the wrong part!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    The delivery person did not instal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your delivery person was rude and cost Me $190 because he ruined my new floors still waiting on customer service to make it right.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Washer not installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not install, could not undo old hoses to put new ones told me call a plumber. Plumber charged over $200 to install

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Fail

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Paid for installation. Delivery guys refused. Plumber hooked it up in 4 minutes.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product not received because Best Buy couldn't get it together and deliver product

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible services

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son had to do it himself because of the guy who was supposed to do it from Best buy just don't have a clue or just too lazy

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Rushed Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My guess is that the installers have little time so they are rushed. Floor was scratched. The problem is that you do not have much choice.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Installation was less than stellar

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They originally showed up with the wrong parts so I had to call and reschedule.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Question

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They don’t install washers because it was public housing

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Washer and laptop w/ free delivery and hook up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There has been a huge sale and now there is a price drop on the items.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Washer non hookup

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hooked it up myself. They delivery guys didnt do it

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not installed.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer was never installed as scheduled. How can you expect me to rate it?

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Refund

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I seem to be receiving everything from you all except for the refund I was told I’d receive.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    So Incredibly Late

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    12-4 delivery window, so I took off .5 day of work. called twice and they didn't know where they were. They showed up at 5:45.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    The installation was poorly done & water leaked.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation was poorly done, & water leaked all night ruining several items. They never offered to replace the damaged items.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Lack of communication

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible at communicating. Didn't call tried calling back but she hung up on me. This review is for installation only.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor installation

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers didn't bother to complete installation and left us completely high and dry.

    No, I would not recommend this to a friend