Customer Ratings & Reviews

The company was ok . They Did not do anything out of the oridinary

Do not use Best Buy install for any reason. They charge for the install and then hire professional gas and electricians to install. These companies then state they need to pull a permit in order to install which is 80.00. If anything isn’t to code they then say they can’t install unless it’s to code. So I ended up paying 80.00 extra for a permit and 300.00 for the work. Best Buy double dips in their install fees. They just try to get your money. And then what do you do when the person installing says nope can’t do it unless you pay this price. Cheaper to have Best Buy deliver it to your house for free and then self hire a private contractor or plumping electrician to install it for you. It would be so much cheaper.

Very disappointed at the quality of this machine. It fails to adequately dry clothes and after only 2 years, the relay started sticking, resulting in the drum spinning non stop. I would strongly advise against buying LG in the future. Additionally surprised that warranty is only 1 year. I'll need to buy a new unit.

After having a schedule for delivery; Best Buy never showed up to install the washer and dryer. It’s was a nightmare trying to get someone on the phone. Ended up having someone local perform the install. I will never consider BB for anything that requires installation. Best Buy customer service was pathetic and is not helpful and they never called to schedule or could I get a person on the phone to schedule.

Installers are not completing job. Visit 1 consisted of the installer dropping off the units because they refused to move the old units out of the way. Rescheduled for a 2nd visit for the actual installation. 2nd round resulted in the team moving the new units to the laundry room, started the washer, but couldn’t set up the dryer. No tests were done on either unit. Team just left without testing anything. They were here for 15 min and left. Now I need to set up another visit. I’ve lost 2 days of work, and no calls back. This entire process is ridiculous and unprofessional. Customer service is terrible, scheduling is terrible, installation service is horrible. I would never recommend this Company to anyone. Awful service.

Installers not capable of installing dryer. I now cannot get a refund for my delivery, install and dryer kit, or the damage to my existing dryer vent that they ripped when pulling old dryer away from wall. They promised me full refund and now they are saying only the install of 91.00. The dryer never came off the truck and they didn’t report it as a return even though they decided they can’t do install.

My daughter's washer and dryer were delivered yesterday but the delivery men said the items were too large to fit in the space and they left. My daughter and a friend (two petite young women in their 20s) wrestled with them a bit last evening and got them to fit! Meanwhile, the items were marked online as "installation completed." I called to ask to have the installation people come back but was told that the earliest possible date is a week away. I would think they'd make an extra effort to come tonight or tomorrow since they didn't do the job properly in the first place. Would I recommend this to a friend? I suppose I have to say yes because I'm not sure how else you can get your appliances delivered and installed but I am very unhappy with the service both during and after "installation."

Washer was not install by them we did all of the installments.

We always wondered why our new clothes go bad after a few wash. Now we know. The smart Geek Squad from Best Buy were too Geeky? The Geek Squad has the pipes to washer reversed. I came to know this after installing the LG ThinQ app which notified me that the water temperature is too high. Upon checking the inlets we found that installation was done wrong.

I was not pleased with the installation of my washer since it was only done "half way", it was never "LEVELED" which it can cause a drum damage with daily use. To make matters worse, the guy took the steam hose even though my husband asked him to connect it to the dryer, The installer claimed "we didn't needed" anymore and hauled the old machine together with the hose. Later that night we needed to buy a steam dryer hose from best buy in order to connect it to the dryer. The KIT cost $30.00.

NO stars if I had my way. The worst! I bought my daughter a new washer/dryer and refrig for her new house. There have been 4 trips by the Geek Squad and they still have screwed up the washer install. I always used them but never never never again. I cannot believe the incompetence. I am insane with anger and am so embarrased. Don't use these people. Seriously. I thought Lowes was bad but BB takes the cake

Was told that my scheduled date for the 2nd of November was automatically cancelled because of two things: On phone rep told me (manufacturer delay) lol The second told me, they couldnt find any installers that day. Lol What EXACTLY does scheduling an APPOINTMENT mean? Apparently nothing to Best Buy

Our installation was to include the placement of the washer onto our existing pedestal. We had been assured be the manufacturer that the two were compatible. The installers insisted that they were not compatible even though I had the manufacturer rep on the line saying they would fit. The installer left without resolving the issue. We ended up bringing in help and installing ourselves. The 2 pieces did indeed fit but were challenging to align. Very disappointed in this Best Buy feature of free installation with an existing pedestal.

Took them 2 trips and delayed over a week on the installations when they messed up on the parts ordered from the sale rep. Sale reps need more professional trainings when placing orders for customers. They delivered the unit but can not do the installations since they misplaced the wrong parts order due to the sale rep's amateur mistake.

1 st Installation person had no Idea what he was doing. Asked him to test before he left and his reply was if some is wrong put in a call for a repair. Told me I needed to clean up the mess. Switched hot and cold lines and shoved the drain line to far down the pipe. Resulting in damages to areund $400 worth of clothing and the entire house smelling like sewage for a week.

Had washer installed. Later that night ran my first load and the washer FLOODED my house. Called them to come back out to fix and they won’t be able to come for 5 more days. This is also frustrating because I was supposed to receive the machines on 7/10. They called the week before and said the dryer was on back order and now I couldn’t have them installed until 7/20. I have been without a washer and dryer now for almost a month. I have no clean towels because I had to use them to mop up the flood and I have to wait 5 more days for them to come fix. Beyond ridiculous! Will never buy another thing from Best Buy. Wish I could give negative stars.

Had an appointment with a 6 hour delivery window for today. Got an update saying between 9 and 1. Fine. Took the day off of work. Waited. Never received a phone call from Delivery people. Around 330 i get a call saying the address is incorrect because they attempted delivery and soneone at my address refused delivery. Strang i was here all day and noone else is here but me. Now i have to wait for 3 days for a reschedule. They need to get their act together. And then they have no process to escalate ans there is nothing they can do after i spent over 2 grand. Terrible service.

The worst buying experience ever, I was supposed to received the washer on Wednesday Sep 1st, I never received a call regarding this. I called and I explain the situation and apparently it was a flat tire from the truck. I reschedule it for Tuesday SEP 7th, I call in the morning just to make sure everything was on track and they were going to my house and the lady told me they were on their way and they were calling me soon. I never once received a call. Please don't believe when they say they will call in 24hrs its just not happening. Don't pay for this service.

Model - LG - 4.5 Cu. Ft WM3670HWA Making lot of noise and walking across the room. I got anti vibrant pads too, but didn't help. This is a very popular model, so I believe they did not install it properly.

I paid for installation of the washer and dryer. Although the washing machine didn’t seem to be a problem the dryer was incomplete. The gas connector was too short and the installers left my site without completing the installation. Trying to contact Best Buy customer service for two days proved fruitless. I ate the cost of the installation AND had to drive around the area searching for a longer gas connector. Additionally, the installers mangled the dryer vent and had to replace it. Thankfully they had one on the truck.