Customer Ratings & Reviews

I like this better than my previous front load washer. It's much easier on the back. I like the agitator because I have little kids who get the clothes pretty dirty and I feel like it does a better job with the agitator. You are supposed to add the soap before you add the clothes and I always forget to add the soap before the clothes. I like the fact that there is a deep wash setting, for towels and blankets that you need to have lots of water in the machine for. I also like that it has a soak option. I keep forgetting to just put the clothes in little piles in the washer rather than wrapping them around the agitator. My clothes have gotten pretty Tangled Up. But I think it's user error. I have done a few loads where I didn't feel like the clothes came out as clean as my other washer. But I think as I'm getting used to it and remembering to put the soap in first and such I have had better success. I've had it for a few weeks now.

The install team was quick, courteous, and careful. They did a great job installing the washer!

Was installed quickly and carefully, he informed me of what he was doing and didn’t need to use the additional tools.

They came last week to install a top-of-the-line washer with steam function. Everything went smoothly. It took a couple extra minutes to figure out how the machine works since they’ve never used this one before and now it works like a dream. Thanks again.

The crew arrived within the scheduled 6-hour time window. I got a text 5 minutes before they arrived to let me know they were on the way. They removed the old machine (I had already unhooked it) and got the new machine in place, did the hook-ups, and started it up to verify it would run. All told, took about 15 minutes and they out the door, so it was good that they were in and out quickly. I didn't get a product demo from them - I was just handed the owner's manual and was basically okay with that since I've used a different brand washer/dryer combo before. After they'd left, I read through the manual and noticed a few things that they neglected to do. There was supposed to be a U-shaped hose guide for the hose above the standpipe, but no hose guide was installed or left behind for me. No zip-tie was used to keep the hose from possibly coming free from the standpipe during operation. The hose was simply pushed about a foot down into the pipe, though the manual suggests 4-7 inches to prevent possible siphoning. They apparently didn't level the machine, or at least not well. I checked and it was slightly off, so I leveled it myself (not that easy in a small space by yourself). Not showstoppers, but far from excellent service. Best Buy claims their installation service follows various safety measures, but this was not entirely true in my case. I didn't receive a 5-point safety call the day before or on the day of installation. No 5-point safety review from the crew when they arrived. The crew that installed my washing/dryer wore masks, except one of the guys didn't keep his nose covered half the time. No gloves were worn. There was no cleaning/disinfecting of touched surfaces when they were were done. I also had to sign a tablet with my finger to acknowledge I received the machine before they left (I had the impression beforehand that I wouldn't have to sign or touch anything). Installation was free (you get what you pay for?) and haul-away was a good deal at just $25. Nothing was damaged during haul-away and delivery/installation, and the new machine is running fine so far, so at least there's that.

The team showed up on time and removed our old washer and installed the new washer. They checked the operation of the new washer to make sure that it worked properly. They removed all packing materials and were finished in about 20 minutes. They were a very professional crew.

The installation team was great. They were on time and worked fast. They ran a test and were on their way.

The installers were very courteous, efficient, and prompt. I appreciate it.

The gentlemen who delivered and installed the washing machine were top notch. They were very professional, friendly and knowledgeable. Great customer experience.

The installation was fast, smooth & accurate..Very polite & knowledgeable..

Great job Make sure everything I asked for was done properly had no problems it was in and out in less than an hour

Very quick, they arrived earlier than i actually expected. Very fast to unload, unpack, and install washer as i have physical limitations. Very professional install. Explained to my wife the controls and how to use it. They even ran it to test it for my wife.

Rafael and Carlos did an excellent job when they installed out new MAYTAG washing machine. Carlos made sure our new washing machine was level when installed, which means the washing machine will not vibrate excessively during operation. Carlos and Rafael made sure there were no leaks after they installed new water hoses between our plumbing lines and the washer. Also, they made sure that the water outlet line from the machine would transfer the used water into our laundry sink without leaking water onto the floor. They removed the old washing machine and cleaned up the area before they left. A very professional installation.

Everybody was nice. It got done when I finally got the washer.

I recently had the pleasure of working with Israel Ceja, the Geek Squad representative who installed a washer and dryer in my home. Israel sets a new standard for excellent customer service. He was patient in answering our questions and thorough with the product tutorials. What stands out is his dedication to customer satisfaction! He left his information and encouraged us to reach out with any questions. In conclusion, I cannot express how impressed I am with the Israel Ceja. His exceptional knowledge, patience, and commitment to customer service made my experience an absolute pleasure. Thank you Israel!

The installation was flawless, can’t say enough good things about the guys that delivered and installed the appliance. Thank you.

The delivery guys installed the washer in 10 minutes. Great job.

The guys that installed the washer were great. They were fast. They knew exactly what to do. They pointed out damage on the original washer that was delivered, so I had to order a new one. They installed the replacement quickly and tested it to make sure it worked.

Friendly and confident. No problems with installation. Quick and efficient.

The crew was simply awesome. They showed up prepared and ready to work. They were friendly friendly, informative, and collaborative during install as far as identifying any possible issues or special needs regarding the equipment and the space. Very helpful and everything seems to still be working and intact.