Customer Ratings & Reviews

They came to my home a total of 4 times. Causing me to miss work. And my washer still shakes while spinning. Only on the last trip did they realize the hardware for the dryer does not fit. My husband had to purchase some and he hooked it up. I will not use delivery or set up ever again.

The technician couldn’t get the old washers line off the pipe, so my husband installed it himself.

Thank you for your service. You guys are very professional

This is a review of the service. The two young men who came today to install our new Washing Machine were sloppy and careless. When he hooked it up he said "it's all set maam" and when I went to look I couldn't believe how he left the wash hoses all twisted and hanging on top of the panel. After I asked him to correct the mess of hoses, I noticed after he left that he failed to put back the framing around the faucet housing. I mean, they had ONE job!!...isn't it what they do?

They didn't install the hoses I bought from y'all. They broke my light fixture in the hallway. They scratched the top of the dryer up. So not so happy about that. I emailed someone about it but never got any response. So

Technicians did a good job of installing washer. No effort was made to center washer & dryer, they didn’t push close to the walls so it’s sits out to far and doesn’t look good.

The installation was a quick one. There’s no problem as of now (almost a month of use)

Color matches perfect to our black stainless appliances

This is the 2nd washer delivered and installed within the past few weeks. The first one leaked, someone sent out and very good visit, instructed us that we would get another washer which was brought today. The men who installed it scratched it terribly. I finally got a lady on the phone at headquarters that could speak English after having to deal with multiple ppl who couldn’t, and she was very helpful and kind. (American). She satisfactorily solved my issue and we will be receiving a 3rd washer next week.

The installation crew was great! And left everything just perfect.

This whole delivery started out horrible. I scheduled it for between 12pm-6pm then was contacted the night at 7:30pm the night before by an automated line saying my washer was scheduled to be delivered between 7:30am and 11:30am. I called and asked what happened and was told it was force scheduled at that time due to routing issues. I asked her to note put a note to the delivery drivers to come as late as possible because I had to remove the old washer (they charge $25 just to move it out of the way). She said she did but they showed up at 7:20am anyways to deliver the washer. Then they not only broke tiles by shoving the washer into place but they ruined my GCFI outlet that the washer plugs into which also connects to the outlets that run my internet and cameras. And when I told the guy installing it that I didn’t want it because he ruined the outlet (I didn’t know at that time he also ruined the tiles or that the outlet was affecting the cameras and internet) he refused to take it back. He told me he already installed it I needed to call bestbuy and have them come get it! IT NEVER WORKED BECAUSE HE RUINED THE OUTLET!!! And then contacting BESTBUY has been a JOKE! You have to call 800 numbers and they keep telling me to contact another number one person said the installation people should have took the washer with them. But that would have meant I would have seen the floor sooner!! DONT HAVE THEM DELIVER OR INSTALL YOUR APPLIANCE!!

Had a clothes washer with total protection warranty, that went bad last week of December 2020. It Took Geek Squad two visits and 45 days to come to the conclusion that the washer was not repairable and offer a replacement. The Geek Squad replacement washer , delivered on Feburuary 25, 20221, was not the same as the washer that went bad in December 2020. I was allowed to keep the washer, but I had to go to the store to get the proper replacment. I was all excited to get the new washer that I was so used to using the past three years. I waited until March 31, 2021. The washer was delivered with the loaner taken out to my yard. The installer then told me to come down to my basement to show me the fittings were damaged. Then he asked me " what do you want me to do now" with the the plastic fittings were damaged. I thought he was kidding. He was going to leave me with a broken washer. I asked him to bring the loaner back. He said I was making him do double work. Is BEST BUY serious. The third party delivery people for this delivery were a joke. Had I not insisted that they take the "newly delivered washer back" and bring back the loaner. I would be without a clothes washer. I now need to wait until May 4th for a clothes washer. I buy everything at Best Buy. Still love the service at the store and the geek squad rep that came to fix the washer in January and Feburary. Than you Paul and Kelvin.

Took 3 washers to get one that worked properly and the installers ranged from very good to so so. Spin cycles are intense and stretch and tangle my clothes…but after taking moths to finally get one that actually worked right I fave up and just manually reduce the spin cycle…something I’ve never dealt with in 50 years of using washing machines.

I ordered a new washer and dryer from best buy and they sent 2 people to install them. The installation experience was a nightmare. At first, they installed the washer and dryer and left without verifying if it was actually working. When I turned on the washer later, the pipes behind the washer were leaking consistently. So I asked them to come back. They came back in about 25 mins and they realized they the hot water pipe and cold water pipe were misplaced in the wrong order. So hot water went to my new washer’s cold water hole and cold water went to the hot water hole. After they switched the hot and cold water pipe, they said now it should be good. I asked them to gave me 5 mins for the washer to start and I could verify if it was working or not. But they ignored me and left! Now my pipes was still leaking water although not as much as it previously did. I still had to call best buy to ask for reinstallation. And Best Buy said the earliest time for someone to come is 5 days later. I just moved into a new house and ordered $3000 washer and dryer. But now, it is leaking and I can not wash anything until 5 days later. I am very disappointed and frustrated!!

Very Happy with my installation. Fully recommended 100%

My washer was so off balance I was afraid to use. All of the wrapping was left on, machine was not pushed in fully. The driver was in a huge hurry stating he 'had to go because it was raining'. It was sprinkling. Im not sure if he supposed to show me how the washer worked, because he did not. Left my old hoses on the floor of the garage

The installer didn’t do the job properly and caused us to call them back.

Had nothing but terrible experiences with BBY appliance delivery (aka outsourced) personnel. First was my girlfriend trying to get a fridge delivered, the delivery guys were rude, unhelpful and didn’t want to explain why they couldn’t deliver the fridge and it “wasn’t their problem”. After that experience we weren’t interested in having anything else delivered by BBY but then our washer stopped working and they had a great deal on it. These delivery guys were polite enough but too much in a rush to take the door off so they left nice scratches in both sides of the washer and didn’t see the big dent on the front. Finally the guys that came to swap it out for a undamaged one called by 20 minutes after the end of the window when they were supposed to be there to tell me they were on their way. At least since I took the door off ahead of time for them they managed to not scratch it during delivery. To top all this off neither of the installer teams for the washer bothered to use the new hoses the BBY sales guy told us they “have” to sell us. The first team didn’t even leave them with us, and I had to ask the 2nd team for them so I had something to return.

I had a small appliance "installed" today and was left with it not hooked up, parts missing and two large cracks in my drywall. Installers did not tell me about the cracks in the wall either which did not help. I had to point it out to them to have them admit fault.

Intallers dented washer while installing it and both times they came to the house they left a mess of paper and Styrofoam on the drive way. Installers are not very careful when installing and moving items.