Customer Ratings & Reviews

Tommy is a good service and a hard-working man. I appreciate your job. Thank you again

They showed up on time very professional and made sure they installed washer n satisfied all my questions n concerns with care and a positive attitude

Excellent , thank you ! Arrived early and were helpful . Could not install the hoses because we didn’t buy through Best Buy but they let my husband do it real quick before they pushed the washer back, so they weren’t hard for us to get too later. 5 stars !

The guys who came out did an excellent job and knew exactly what they were doing. In and out and placed them where it would be easy for me to just take from washer to dryer.

Best Buy installers have always done a great job for us. They show up on time, they're careful delivering the item, and they do a quick and proper install. Much easier than taking the time and making the effort to do this myself.

Raul and Andy were great in helping install our washer and dryer! Very hard workers and smooth process all around. Could not be more satisfied.

Delivery didnt go smoothly, but love the product! Delivery and haul men were very professional.

The installers were top notch and provided excellent fast service - Cannot recommend them enough - Great Job!

They called the day before confirming the delivery. They also called when they were on their way. Once there, they unpacked everything outside and carried it upstairs to my laundry room and hooked it up. Once finished, they turned it on to ensure it was working, cleaned up and left. It was a great experience. Very professional.

excellent service. I just wanted someone with experience to install it... that way I can have peace of mind.

AMAZING, the guys installed the stackable washer & dryer with no issues, not only that but they went over instructions on how to care for the machines, the different cycles and how to get in touch with them if we had any issues. They were extremely professional and knowledgeable. Would highly recommend!

"Two people came that day, and they were very nice and professional. Thank you."

We had to replace dryer (already reviewed) and a week later need to replace washer. The same team came and, as before, they were great. Careful, efficient and informative. They really gave me confidence in my purchase.

The installer were on time and kept me informed about their arrival time. Did an excellent job.

Installer was very knowledgeable, helpful and courteous. He checked the installation of washer and dryer and even used Clorox wipes on them. This experience was more pleasant than previous installers who have come.

Moving into a new home, this was just what the dr ordered the stress of not having to hook up our new washers yet set in our own was Heaven sent, the team was fast and efficient and we are now enjoying our new washer dryer in our new home!

This team did a fantastic job with our dishwasher installation. They were both extremely courteous, knowledgeable, and professional, I would have them back in my house

The install was quick and easy and the guys were very professional and courteous.

The machine was installed upstairs so it sits in a tray that aligns to an overflow pipe. During the removal of the old unit the tray moved and the guys were careful to put it all back and also level the unit. Once the install was complete they tested the unit and cleaned up the job.

Ok, here goes! I know a lot gets blamed on COVID. But this ain’t that. Over a month ago, my washing machine went bad. My dryer had gone bad last year so I went to Best Buy to replace it with a matching piece. So when my washer went bad, I went back to get another matching piece. They were having an early Black Friday sale and I had a smart tv that wasn’t smart anymore so I bought a TV also along with local antenna gadget, a tilting mount, a devise that puts the cord through the wall and Total Tech support. Around $2400. Buying the Total Tech was supposed to give me free delivery. Sounded good. On paper that is. My washer was to be delivered the following Saturday. My laundry room is usually full of stuff, including a cat litter box so everything had to be moved out into my dining room. My daughter was coming home from Korea (who I haven’t seen in 3 year’s because of COVID) to stay for 6 weeks and I was trying to make sure everything was ready. Thanksgiving was to be at my house so I needed to get this done asap. I had an ill cat that kept throwing up and no washing machine so you can imagine the back up of laundry. Delivery day comes and I was ready. The delivery people bring in the washing machine while I hold the door for them. They set it down in my front hall because I have a stackable unit and the dryer has to be removed. They then went into my laundry room and explained that they could not finish the installation because I didn’t have a brand new stacking kit even though I had just bought the matching dryer and stacking kit last year. So I got on the phone with Best Buy and their supervisor on speakerphone at the same time. The supervisor told me that they were a third party and that was their regulation. Best Buy on the other line told me to go ahead and have them remove the dryer and take away the old washer and they would send out a Best Buy installer to finish the job. The problem with that is that Best Buy doesn’t have an installer for anything but electronics. The third party heard this, left my washer in the middle of the hall, refused to remove the dryer, install the new washer or remove the old washer dropped my unhooked hoses on the floor with water running on the floor and left. So I went into the store to see Logan who sold me the washing machine. Logan and I discussed in length the stacking kit when I 1st purchased the washer - as far as looking at the actual stacked unit in the store to make sure it was the same. So when I went back he showed me the actual email on his computer screen that describes this as a stackable unit with the dryer being on premises. He said they should’ve caught that and had a kit on the truck but I still hold Best Buy responsible. The third party was rude and didn’t want to solve any problems. So Best Buy said that they would send another installer. The problem with that is that they didn’t have another installer so when my next appointment came by, my appointment was canceled after I took off work to get this done (stating COVID as the problem). Btw, i had to call them to see what was going in. I went back to the store begging to get this done before Thanksgiving but no go. I had a washer in my hall, cat litter in my dining room, dirty laundry everywhere- Thanksgiving was canceled. The following appointment was made( I made sure that they gave me a stacking kit) and I left the store. Third delivery- The same delivery people came. I was put on the defensive every time I asked a question. I asked them if they would run a cycle through before they left and they said yes with hesitation. There was a problem with the 1st hook up. They told me I didn’t need the new hoses (funny because I needed a new stacking kit). So after the 1st hookup, the installer went out and got a new hose. I asked if they would level the washer and they said it didn’t need to be because of the heavy washer being on top. They did not stay to run the cycle through. They just turned it on and left. When the spin would start, the stacked unit would wobble. After the cycle was finished, I looked behind the washer and there was water in-between and on the back of the unit. I called Geek Squad and they told me they couldn’t get ahold of the the installer because he didn’t have a voicemail. Geek Squad said they would email them but that they couldn’t reschedule them because I was still on the schedule! Never heard from them again. I called Samsung and they said that the washer should’ve been leveled before the installation of the dryer. So I ended up paying for an independent contractor to come and fix the problems. I could not wait another week and a half for Best Buy to send out the same incompetent guys. Just so you know, in the end they were fired. Now comes the TV. The week before delivery, I received an email stating that Best Buy no longer had my TV. Not only did I buy it a month before, but I was given the option to take it home with me as well as the other 3 items that were supposed to be delivered. I turned it down because I’m 61 with a back problem (one of the reasons I couldn’t move my stacked unit in the middle of my laundry room back in place to get my cat litter box back in). So I went into the store to speak with Logan and said whats up? He explained to me that they were still in the warehouse but not in the store. I asked him how they were allowed to sell my TV and he said they are allowed as long as there is stock. He placed another order and assured me that I could even get it as soon as Wednesday but I couldn’t afford to miss another day of work so I kept my schedule for today. My delivery was confirmed 2 days ago by a live person and again by an automated voicemail yesterday narrowing my appointment from 9-1pm. Around 10am I received a phone call from Jeff (a Geek Squad employee) stating that he went to the Grove City store and they out of my TV. I said yes, you were supposed to get it from the warehouse. He said he didn’t know anything about that. I told him to contact Logan. Jeff texted me back and said that a manager would call me back by noon. He didn’t. I went to the store a little after noon and spoke with the manager. I had a charges removed from my account. The manager had no idea that I what was going on. He laughed and then said he shouldn’t laugh because it’s not funny. I said your right, it’s not. He argued about some of the charges before he figured out that I was correct. Not only was this experience a huge shortening of my life and a waste of my time (of which I have very little) but it causes me to think about how incompetent the people at the top of the Best Buy supply chain must be. I spent HOURS on the phone trying to get this figured out. Their Geek Squad experience is a joke. Literally no one in the entire store ever took responsibility for this experience. To get someone on the phone from Best Buy is life shortening. I am only sharing this to save someone else from going through it. If you buy from Best Buy, take it home right away and call a private installer. There service is a joke.