Customer Ratings & Reviews

These guys were pros. I work from home so they worked as quiet as possible and then walked me through the functionality very clearly. Worth the extra money to install!

We opted for the Best Buy installation of our new GE washer. What a great two man team. They could not have been any more professional and courteous during the whole process.

The guys were super helpful and friendly!! The washer was in a weird place and they got it installed with no problem.

Very good installation kit and good performance. Technicians were very nice.

The delivery team from Best Buy was excellent. They notified me an hour before arriving, arrived on time and installed everything quick with no mess. I highly recommend this service.

Delivered and installed. Worked as it should. Same the the hassle of doing it myself.

Delivery guy called 30 minutes prior to delivery as promised and arrived in the window of time as scheduled. Removed old washer and delivered and installed new washer. Ran a test to make sure everything worked. Very professional.

The installation itself was great. Nice guys. But. They were 45 minutes past the 4 hour arrival window. And Customer Service did not call me. I had to call them. Poor.

The installation of my new washer and dryer went okay, but they seemed surprised that I asked them to level the washer, and then they were not able to do so correctly. They left with the washer still wobbly from the back right to the front left. I laughed it off and got down on my knees and adjusted the levelers as described in the owner's manual

Technician was professional and insalled the washer in a timely manner.

Geek squad did a fantastic job. Polite, friendly, quick and clean. I’d recommend the team that delivered, setup our washer/ dryer & hauled away the other set every time.

The team was polite and on time. Even gave me a heads up call when they were almost on site.

Installation was wonderful! All we did was tell them where we wanted them! They delivered, connected and set them up. Even took the box, packaging etc with them!

Our floor isn't level and the did a good job with the installation. Barely hear the spin cycle

We have had two different crews--independents hired by Best Buy/Geek Squad--install our new washer. In each case, they went through all the steps in the installation manual EXCEPT for running a complete cycle to make sure the machine worked properly. The installation manual appears to make that the responsibility of the buyer. However, if the first crew had stayed to the completion of the test cycle (they started the Speed Wash cycle which should have been over in 15 minutes), they would have found that the cycle would NOT COMPLETE. The result was that we had to get a new replacement washer. Several cycles would not work properly in the first machine. The whole process from the time we paid for the machine to the day when we finally had one that actually worked was almost a month. Much of that would have been avoided if the crew could have stayed for the whole cycle. I should emphasize that both crews did a good job--although the second walked off with our levelling wrench--neat and quick. But they did not have the time because of their heavy schedule to make sure that the machine worked properly. That became our responsibility. I believe Best Buy--in order to be BEST--should change their procedures so that the installers make sure the machine is working PROPERLY & COMPLETELY.

Install team, Geek Squad, was knowledgeable and quick to get my washer and dryer set up. Went over all the features with me. Great Service

The guys dropped off my washer and dryer. Hooked it up and had it running in less than 30 minutes. Why do it yourself when someone else will from Best Buy. Nice and professional. Runs like a dream. Thanks guys.

The guys that showed up were very professional. They did their job well.

The installer was proficient and got the job done!

Very satisfied with my purchase. Gets the job done. Nice, quiet, and pretty fast cycling. I have no complaints at all.