Customer Ratings & Reviews

Prompt, communicative, quick, done well all around.

Technician was very communcative, gave a heads up when he was heading to my house. Very courteous and helpful. Install went great

Was on time quick and did an amazing job when installing

Arrived Early. Already staging the install when I arrived. Units out and being removed from boxes and attached to pedestal. Quick. Clean.

The washing machine installation service was excellent from start to finish. The technicians arrived on time as scheduled, which I truly appreciated. They were professional, knowledgeable, and respectful of my home. The installation was completed efficiently, all connections were properly secured, and they made sure the machine was level and working correctly before leaving. They also explained how to operate the washer and answered my questions. The area was left clean and organized. Overall, this was a smooth, stress-free experience, and I’m very satisfied with the service. Highly recommend.

The installers were amazing. They were fast, efficient, professional, and friendly. They stopped after removing the old washer to let us clean the area before they put the new one in. The only drawback was Best Buy site said it could be delivered and installed several days earlier than it would allow me to schedule. Then it gave me a delivery time that was practically all day. The delivery window narrowed the night before but still provided a larger window of time preventing us from doing anything else that day.

Installers were quick to install my dryer and very helpful. They called 15 minutes prior to arriving and made sure the dryer was exactly where we wanted it before they left.

Our front loader crapped out, after doing some maintenance on it that did not fix the problem, decided it was time for a new washer. This machine is great. The drum is huge, and deep. I usually end up on a stool to get whatever is at the bottom. The first two washes, it was kind of loud and had some unfamiliar sounds. However, I read all of the reviews and new that from the beginning. I don't even hear it anymore (our laundry room is right next door to our bedroom), I think it just needed to get "warmed up". It makes cute little sounds when you turn the dial and get it started. Its incredibly simple and works fantastically well. We weren't interested in all of the crazy features some of the washers out there have. We also selected for best buy to haul away our old washer, that was a huuuuge bonus!

The installation was very smooth. They didn't take a lot of time. They did a great job setting up the washer.

My wife and I had a washing machine installed and overall we are completely satisfied with how quickly and professionally it was done. However, the first time the BestBuy staff came to us with a new washing machine, they unloaded it into our apartment and did not disconnect the previous washing machine (although they obviously knew how to do this, and the installation service had been paid for by me in advance). The second time came a team that really knew their business, and they carefully connected everything, did not overstretch the hoses anywhere, and at the same time tightened a clamp drain hose to the water hose, so that the drain hose did not dangle in the wide pipe in which it is led out.

it's was very excellent the service that you have done for me as a first home owner , I will love to continue to buy my home appliances at best buy,

the new laundry machine. Is a Greek? The washing machine, very quiet, very efficient, and does a great job. I don't have everything I put in it.

I had originally ordered the lower whirlpool washer and got two different units both of which did not work correctly. The clothes were still soaking wet at the completion of the cycle. Best Buy was great and replaced the washer twice. After the second fail I asked Best Buy if they could give me the next higher capability washer for a better price, they gave me a great price and this washer is nice. The controls take some getting used to but the capacity is great and the fast spin cycle really gets a great of the excess water out which minimizes the drying time. Nice machine.

KC and his partner came and installed this washer and dryer set in no time. Had it done in less than a hour.

Nice and fast. Made sure it worked before leaving.

I really appreciate my new machine I like the new drum size because I am able to wash bedspreads now. Wash machine is quite as well.

I'm especially grateful this time; the first washer delivery arrived very late at night, and they called me shortly before the arrival to make sure if I still wanted it at such a late time, which was after 9 pm. I said yes, and they came over shortly. Upon unloading, they found a dent on the side of the washer and set me up for a replacement. The two personnel were very friendly and really quick to set up the washer and dryer in my small laundry room. The replacement had been scheduled for the following week, and another pair of personnel came over to take care of the matter very quickly. I have been relying on Best Buy delivery for many years and I am so grateful for all the service they offer.

The installation was completed in less than a half hour. They unbox ed the new machine, removed the old and installed the new flawlessly. They're a good team! A test run was completed and they left the manuals nearby for my convenience. My only woe is the small trail of water left behind by the old washer and I'm glad our washroom is actually the garage.

Delivery was done in 2 trips. 1st was 3rd party delivery people who dented my dryer, didn't pickup everything needed for install,and spoke a foreign language to each other so of course we thought they were talking about us. However the best buy delivery guy that came a week later with the rest, finished the job and did an excellent job

So far iit has been working as designed no issues should last long time without troubles