Customer Ratings & Reviews

Seamless delivery and installation process. Really appreciated the professionalism and care taken by the team

Possibly the worst delivery experience I've ever had. It's difficult to consider this a valid review since the delivery never happened (sort of like when someone gives a bad review for a restaurant they never went to), but between 01/06/2025 and 02/01/2025, there were FOUR attempts made to deliver my washing machine. My wife was there for the first "attempt". When the delivery driver arrived he argued with my wife about whether this was a delivery or installation. I was on the phone with her and heard the entire transaction and was facetiming her the entire time this debacle was taking place. The driver had to call back to verify that yes, this was an installation and a haul away (something that we had to pay extra for, so we were not going to argue otherwise). He came into the apartment and looked at our washer and dryer stacked setup and said "No, I'm not going to install this because I don't have access to the shut off valves...which were "secretly" hidden in plain sight on the back wall behind the units. The process to get to this point was exhausting enough and I was in no mood to argue with the person, so I just asked my wife to tell them to take it back and we'll reschedule with someone else. The attitude of the delivery driver was absolutely terrible and he seemed like he was going far out of his way to perform a service we paid good money for. This was on Monday, January 6th. The second attempt took place on Saturday, January 11th. Between the time of the first attempt and the second, snow had fallen in the Chicagoland area, which accumulated enough to prevent the almost 14' delivery truck from accessing the alley in the back of my building to do the installation (our alley has the famous CTA lines running above it, with support posts that apparently don't allow for a 14' clearance...something that should have been noted in the first attempt). I asked if they could bring the washer about 4 buildings down from the end of the block to my apartment and they immediately said no. At this point I was standing in the middle of a snowy street and didn't have the bandwidth to argue with them, so they told me they would have to reschedule. At this point I realized that it was the third party carrier that Best Buy employs in the Chicago area, FSA, who I was dealing with on the delivery and installation. I figured I would use the chat feature to schedule the next attempt since I could get a transcript of our interaction. During the chat I detailed the issues that arose from the previous 2 attempts and directly stated that "If FSA is the delivery partner for this item, then I will cancel it immediately". Unfortunately, we don't find out who the delivery party is until they are loaded and on the day of delivery...which was FSA. I immediately called customer service to cancel the delivery, but was informed that since the product was on the truck I wouldn't be able to cancel. The window they gave me for the third attempt was for between 1:00pm and 5:00pm on Saturday, January 18th. I received a text at 4:34pm that they were on their way and should be at my apartment by 4:36pm (yay for 2-minute heads up). When FSA called to let me know they were here I told them that I cancelled the order. The next week "Jake" from an off-shore support center called to reschedule the delivery. I outlined the whole ordeal with him and asked that they not use FSA. He said he would make a note of it, but low and behold on the morning of the fourth scheduled delivery, February 1st, I received a text saying "Our service partner from FSA will arrive today between 7am...". I was not at the apartment when I received this message but told them I would be there within 15 minutes and someone should be at the apartment to let them in. When I got there at 7:15am there was not a truck to be seen, so I went inside and spoke with the person on the first floor (where this was to be delivered) who then went on to tell me that he did not see anyone nor did anybody ring the bell. During this timeframe I also received a call from "Deborah" with Best Buy who told me about the attempted delivery. I was in the back of the building when this happened as asked her to hold on a second while a train was going by overhead (which makes it a bit challenging to hear someone) and when I didn't hear a response when I continued to talk I looked at my phone to find that she was no longer on the line. Finally by 8:30am I am able to get to the driver and his partner (who had called me at 6:47am but did not answer my calls back until this time) and was informed that the person on the other end said I hung up on her. After 4 attempts and taking time out of at least two busy weekends, there is no way I was going to hang up on anybody, especially if I could have gotten them to come back and complete the delivery started over 4 weeks ago. But alas... The moral of the story? Well first, I want to state for the record that I've been a strong Best Buy customer, particularly for appliances, for over 10 years. In 2024 alone I purchased and had installed another washing machine and a dryer in my building with no issue. These were done through a different third-party vendor. It wasn't until Best Buy started using FSA in 2025 that the problems started. Based on this I can see for certain that I will not be using Best Buy delivery services again until there is a guarantee that FSA is not part of the equation. Until then, I'm borrowing my father-in-law's pickup and busting out my tool belt because the amount of time wasted on this experience is quite possibly a learning experience I won't soon forget.

When the delivery was scheduled, I was notified when they were near my home. The men brought my new machine in with care not to hit any of my furniture. Hooked it up and took the old one out promptly

Very courteous and proffesional installation team from best buy that delivered and set up my recent purchase of an LG washing machine.

They were on the early side of the given delivery window and installation was super quick!

Needed for install. Worked fine for the installation.

Installers were quick, accurate, and efficient - on time - even a bit early. Did a great job and were respectful of my property

The delivery team for my washer and dryer were excellent. They were friendly and quick and made sure the machine worked perfectly.

Best crew in town. They were in and out, the best team Best Buy has!

Our installer was very knowledgeable! He was very friendly and explained things to my husband. He switched the natural gas to LP. He did an excellent job!! I am extremely happy I had my washer and dryer installed.

I am very pleased with my washer and dryer. They are quiet and do a good job of getting the clothes cleaned. I highly recommend them. They were not too expensive.

Excellent professional work done. Was fast and went through everything. Great job

Best Buy installers showed up on time and quickly and efficiently got to installing the washer and got it working perfectly. Great job and personal attention to any concern.

Great delivery. Fast and easy and very communicative.

The installation men were great. They were actually ahead of schedule. They called to confirm it was okay. Installation was a breeze. They explained what they were doing and ran a test load to check for leaks. Very satisfied.

Installer arrived on time. Very professional and I would recommend them for any Best Buy install.

The install team were in and out in 15 minutes. I prepared well and verified access etc.

The company that Best Buy uses did a good job, installed very quickly, professionally, and tested it to make sure everything was set up properly.

Excellent service , very professional , I’m very impressed and great full

Great service And care provided by the installation team