Customer Ratings & Reviews

Please recognize Roberto and Amet, as one of the top Best Buy installers we have ever had the pleasure in our home installing full size refrigerator and full size washer and dryer. They were so precise in the work. Only seeking perfection as they communicated with one and another. Answered all are questions made sure all worked was nothing but perfect. Explained everything in the smallest detail when over the functions of each item. Never rushing anything. All was perfect no damage to nothing, they cleaned everything. Again exceptional team work by Roberto and Amet. We will say this they never complained just focused at the task at hand and it was pure perfection when they were done. Roberto and Amet, you have set the bar so high we hope they promote both of you to Managers. You are more than capable to show others how It's done correctly the first time. Thanks the Ramos Family.

I really appreciate my new machine I like the new drum size because I am able to wash bedspreads now. Wash machine is quite as well.

So far iit has been working as designed no issues should last long time without troubles

Guys were QUICK and efficient! We told them where we wanted everything. They gave us a little time to clean the floor under the old washing machine. Great service.

This review is specifically for the install process - Best Buy sent an email the day before with a 4-hour window of estimated arrival time. 30 minutes before arrival I received a call from the install team. When the team of three (two installers and one for haul away) arrived they were courteous, professional, and prompt. A week later I called Best Buy regarding the dryer that we also had installed with the washer. After initially referring me to the manufacturer (I was not able to connect with anyone there), Best Buy scheduled another team to take a look and also sent an email the day before with a 4-hour window of time to expect them. On the day of the appointment, the second team called beforehand a couple of hours early to let us know they could come to the appointment early which was great for us. The second team was also very friendly and professional. Our concern with the dryer was resolved quickly. Overall happy with the installation and the follow-up. Thanks!

FINALLY we got people who knew what they were doing and were willing to spend the time to do it! This was the fourth time Best Buy had sent people to re-install our washer/dryer and the first time that the mission was accomplished. Until today this had been a nightmare. But Peter and his helper were excellent. They did the job, they tested it to be sure it was right and they cleaned up after themselves.

The installation service was fantastic! The team was punctual, efficient, and very knowledgeable. They set up the washer, tested it to make sure everything worked properly, and walked me through the features. Professional, courteous, and stress-free experience—I highly recommend their service!

So far so good, I would definitely recommend that you always have Best Buy to install and insure all appliances , the appliances were installed correctly and in a timely manner. I am so appreciative of the recommendation from the Best Buy store, they customer service has always been the best!

KC and his partner came and installed this washer and dryer set in no time. Had it done in less than a hour.

Great delivery team. Kind and helpful, had no issues. Hooked up new washer in no time and hauled away old washer without issue, we couldn't ne happier.

Fast and Professional Installation! The installation team did an excellent job! They arrived on time, were very friendly, and installed the washing machine quickly and efficiently. They made sure everything was working perfectly before they left and even cleaned up afterward. I really appreciated how smooth and stress-free the whole process was. Great service!

Everything went great with the washer install. Quick and easy process and have had no issues with it at all the last few months!

Techs were on time for the installation. They were very professional. They install the washer quickly and they sure did a great job. No issues since. I recommend, and would buy again.

Love the washer. Works great and it’s not very loud which I love. The installation was very quick and staff was great

Excellent service! They showed on time. Did the installation quickly and even clean up the area before leaving… thank you!

Delivery was done in 2 trips. 1st was 3rd party delivery people who dented my dryer, didn't pickup everything needed for install,and spoke a foreign language to each other so of course we thought they were talking about us. However the best buy delivery guy that came a week later with the rest, finished the job and did an excellent job

Installation was quick and easy. Professionals were informative and very careful installing.

The washer and dryer are terrific. The installers were at our house when they said they would be. They were quick, clean, and friendly. I'd buy from them again, and use their installers again.

I needed to level the washer. Once leveled it ran much quieter and is performing as expected.

It's not as loud as expected. It does taker longer than the old washer to do a load of wash. Definitely has some force on a spin out. Initial installation wasn't level. Machine once correctly leveled didn't shake as much. So far seems to be doing a good job on cleaning, however when adding fabric softener doesn't seem to have the same feel on the finished load of wash. Will have to see what can be done to have the clothes come out soft and smelling the way they did in the old machine. All in all, it's a pretty good fit for the price (got it on sale).