Customer Ratings & Reviews

Installation technicians courteous and hauled off the equipment. Friendly and installed washer and dryer. No issues

The installation process was quick and efficient. The installers were very helpful, they set everything up perfectly and gave an overall tutorial before they left.

Excellent washer! Huge and quiet, checking those boxes.

Excellent with installation and calling ahead of time to say they were on their way. Hooked up quickly and professionally. It was quick and easy. They removed old washer. Great service!

they installed it great, it's just some parts weren't correct so we needed to get some of the parts and install it ourselves.

Always efficient. Always on time. Always professional.

I was surprised at how fast the removal of my old washer and installation of the new one went. The team quickly hooked up the new washer.

the installers were awesome. They were very nice and did a great job

Team was great. They unhooked everything hauled old washer old. Put in new washer and was patient to get everything hooked up and tested

Installation was quick and smooth the guys knew exactly what to do no problems as long as the area was clear and clean everything went well

The installer was very fast and efficient. The washer was hooked up and ready to go in no time. I paid the extra fee for removal of the old unit which was totally worth it.

Everything went smoothly during installation. Installer was careful not to damage my new cabinets when hooking up dishwasher.

A job to be done . … these are the tools that will,do it.

The washer was installed by the Best Buy Representative in an efficient manner. He was considerate and knowledgeable

Washer install went well, they did a good job. I did find some dust I had to clean up, but no one is perfect, so I can appreciate that. Other than that, they did a great job and made sure that the units didn't hit the gas line that comes out of the wall (built into the house), for proper safety.

The installation team was as smooth as butter. Very professional

The two installation and delivery persons that delivered and then installed the washer were great.

We got this so they could stack the washer and drier in our laundry room. The installers brought the wrong stacking kit (to be fair, the web site had the wrong one in the "Suggestions" section and I bought it the one suggested). They brought in the washer and drier and set the washer in place but were unable to stack them without the correct kit. I went to the store directly and returned the stacking kit and had to drive across town to get the only correct one available. The manager did refund me cost of the delivery and discounted the stacking kit for me once I explained the situation. I then hade to get a couple of my son's friends over to help me stack the drier on top of the washer. The process wasn't that difficult, just awkward in the tight space. I have used Best Buy for most of my product purchases due to their customer service. in this case, I can say while I was VERY frustrated with the web site not suggesting the correct stacking kit, the manager in the store made up for it and I am satisfied with the outcome. I would still recommend the service to others since I have only had this one bad experience!

The guys did a great job of installing my LG washer and dryer. They were very efficient and took time to answer my questions. Thanks to them.

I highly recommend having a professional install and set up your brand new washer. The installers are very knowledgeable about the features of the washing machine.