Customer Ratings & Reviews

Installers were neat, prompt, and very professional. Knew exactly what they were doing. Very knowledgeable and answered all questions. Took extra care to make sure nothing got damaged.

The thing I preferred about Best Buy's service is that it was treated like an accessory to my order, so rescheduling the washer delivery also rescheduled the installation. You would think this would be standard, but the other places I ordered from kept moving my delivery date but the haul away, installation, and hoses wouldn't move with the delivery date. That's partially why I cancelled with the other guys and ordered from Best Buy, who delivered, installed, and hauled my old washer away the next day.

The delivery and installation crew was excellent. They knew exactly what they were doing. They installed the unit quickly and were very professional.

Installers were fast, friendly, and professional..

Tech installed as required for best installation required

Probably the best crew I've ever had from any store delivery to my home. They were friendly, professional and did their jobs flawlessly.

They were on time and professional. No complaints.

Installers were here early in the time frame they gave us which was good. They had the installation done very quickly and carefully. There were dents on the top of the machine that I noticed after they left the house but I caught them before they left the driveway. I don’t know how they didn’t notice the dents because they were fairly large. You could definitely feel them by running your hand over them!

The washing machine installation was completed without issue. BB staff were professional, courteous and were efficient, even during the pandemic.

The two guys that installed my washer and dryer were professional, efficient and excellent at installing new appliances and removing old ones.

The service was on time, and take away of the old I washer and dryer was fast.

Washer installation was awesome. Delivered at very good condition and really happy about the service installation

Team of installers were very nice and had perfect knowledge about their job and product. Quick to install and were very courteous and respectful. Answered all questions I had.

The 2 gentlemen that they sent to install my washer were ok. I laid a utility mat down to protect the new wood floor and they tried to keep it on there but ultimately told me that it would not work. I purchased an open box item and it was missing a very important piece, the hose clamp. They attempted to secure the hose with a zip tie, not a good idea. When they started the washer the force blow the hose off and water spilled out onto the brand new wood floor, which my mat would have protected had they been able to use it. At first they told me that I would need to purchase one and put it on myself. I was not happy with that. One remembered they had a box of extra parts in the truck and when out to check for a clamp. Success! Thank goodness because they struggled putting it on, so there would have been no way I would have been able to put it on had they not found one. The icing on the cake...they just placed the hose in the hole in the wall. I was so nervous it would just come flying out of there with the force of the water. But so far it has stayed put. I will be getting a friend to double check there work before I use it again.

Washer was installed quickly and they were very careful. They explained all about the washer and I was ready to use it as soon as I could.

The delivery went smoothly and installation was pretty quick. The men were careful, polite, quick and clean. I was very happy.

The Geek Squad installation team was great. Called when they were close and worked as fast as possible to get things done.

The two men who came to install the washer were on time and efficient and got the job done well. We were happy with them.

A job to be done . … these are the tools that will,do it.

The Best Buy crew that Delivered/Installed my new washer were very professional and knowledgeable. I will definitely purchase my home products and services through Best Buy in the Future!