Customer Ratings & Reviews

Installer was wonderful He was very polite and did a wonderful job. He was very fast and very friendly.

technician knew exactly what he was doing, He was fast and efficient. He came prepared and dealt with my old washer. It took virtually no time.

Matt and the other person with him, did an awesome job. He had the washer installed within 10 minutes. I don't remember the other young man's name, but they both did a wonderful job. Always have a great experience with the Geek Squad.

Friendly service and great install. Washer did arrive with some minor to moderate damage on the side but in good working order. Opted to keep. Best buy took care of me with discount.

I purchased a Samsung washing machine and it wasn't working properly. Best Buy replaced it with no questions asked. The second time I got an Insignia washer and it also had a problem. Once again, Best Buy replaced it with no problem. In all cases the delivery, pick up, and installation was professional and seamless. I highly recommend Best Buy for their customer service. It is top notch. The third time was the charm and the washer works perfectly.

Best Buy is excellent for service. Bought new washer - it was delivered and installed. After first use - with setting on cold - clothes came out steaming hot. Checked connection labels and cold and hot hooked up correctly. Called person that sold it to me and he had someone out at my earliest convenience. He said if they couldn’t fix would take and they would deliver a new one. They discovered hot/cold was labeled incorrectly at new house I bought. They reversed and it works perfectly. I was amazed at how quickly Best Buy responded and helped and that they asked me for a convenient time to come back rather than only giving me their options.

The men that install my washer and dryer were very knowledgable and professional. They were kind, fast and efficient.

The delivery/installation crew was phenomenal. They had the washer and dryer unloaded and perfectly installed in around 15 minutes. Great job guys!

excllent job, delivered the day after i ordered, very good job installing the washing machine, he made sure the washer works as it should

The installation team was professional and caring of our property I highly recommend this service we had no issue and appreciated how quick the install was and even got a quick tutorial! Thank you Best Buy!

I appreciate the professionalism and skill of the gentlemen that installed my washer. It was done quickly and correctly.

Techs showed up on time and were very professional. They had the washer and dryer installed in 20 minutes plus let me know that my outside vent didn’t have a catch

Men were wonderful and very professional. Fast with removal old machine and faster installation of new machines

Installers were great. They were friendly, knew what they were doing and they were quick.

After a few DIY projects, I'm really glad I got Best Buy to install the washer. I don't mind messing up and taking a few tries, but I was worried if I didn't do the cords right I would get a swimming pool on the floor. It was stressful thinking about how heavy it was and the cords and doing that all by myself. I was quite grateful Best Buy was fast and had the tools to get the job done. It was great too-- unlike Lowe's where you could not schedule a date and time online yet they want your money. Lowe's live chat was useless when I tried to ask them the response was "Call the store" Gee Lowes' why even bother with a website? Sure it was cheaper, but you get what you pay for. Best buy I could pick the time( in a four hour window) and the exact date I wanted. While it cost more to get my washer and dryer installed this was a key factor in my decision to go to Best Buy. How nice to sked when I'm off from work and convenient for me without being on the phone all day long. I love the internet!!

The gentlemen who came to install my washer were very polite. They were the ones who discovered that 2 washers and no dryer had been ordered. They were thoroughly professional, and had the installation done in just minutes!

Installation was quick. Delivery person knows what and when service is needed

The Geek Squad guys were great. Installed our new washer and dryer. They were friendly, efficient, and did a neat and clean job. They also came back to install the pedestals that we ordered a few days later and did a good efficient job with them also. Our compliments, they did a great job!

Fast clean and very professional I'll do it again if Ihave anything else to install

They use a little time to installed. Very efficient and fast