Customer Ratings & Reviews

Didnt have to worry about anything! Shoutout to the guys that had decided to lift up both washer and dryer over a 2 foot fence.

Washer & dryer were delivered& installed. They even swept the area , & placed new units there. Explained all features& operation. Hauled of box& old units. Friendly crew. They were not in a rush.

The guys did a good job.Install in this washing machine

Installer was wonderful He was very polite and did a wonderful job. He was very fast and very friendly.

The delivery was great they showed up on time. They were nice knowledgeable and clean. They got in and out perfect

I wanted my new LG washer installed properly, so I added the service to my purchase. Totally worth it. The installers were professional, polite, and very efficient. I think they were here for about 20 minutes, max. Really good service that I highly recommend.

Olivia and Joe were outstanding in setting up my very first brand new washing machine. They were awesome getting it down the basement stairs. Am amazed at their strength! The washer itself is quiet and very efficient. Love it!

The installers were very courteous by calling me 30 minutes prior to their arrival to inform me of their ETA. Upon arrival they were very careful with the washer and not to bump any walls or furniture. They installed my washer quickly and properly and even started the first wash cycle for me. I was very pleased.

Staff did an absolute phenomenal job on removing my old washer and installing my new one. They were also knowledgeable and able to demonstrate to my husband some of the features. They are also the real MVP, as my old washer stopped working and the door was locked so we couldn't open it to release the water. One of them accidentally caught their shorts on the door and it magically decided to unlock and open. It was bad! But they held their composure, went above and beyond, and still installed my new washer.

Very quiet washer and dryer and works great. Very happy with my purchase. I had best buy stack it and the delivery team were terrific. They took away my old separate washer and dryer and set everything up. Super happy I used Best Buy.

The installation of my washer was professional and quick. The scheduling side doesnt have the best communication, but the service was great.

I have used the washer and dryer about 7 times since installed and both units have done a good job. Installers did a great job installing the products. They were not helpful in-regards to connecting to the app/internet, I had to show them how to connect. One of the installers did not care and the other was supersized how easy it was to perform connection to the app/internet.

I purchased a Samsung washing machine and it wasn't working properly. Best Buy replaced it with no questions asked. The second time I got an Insignia washer and it also had a problem. Once again, Best Buy replaced it with no problem. In all cases the delivery, pick up, and installation was professional and seamless. I highly recommend Best Buy for their customer service. It is top notch. The third time was the charm and the washer works perfectly.

Great guys, very nice, fast and good at moving stuff around. Super attitudes. The water drainage hose was cut too short, though, and another issue with drainage. But the installation was perfect. I am t totally confident in his work.

I felt bad for the contracted installers. They had already had more deliveries than they should have, and were being made to go back to two locations at which the people hadn't been there at the scheduled time. But they got the washer off the truck, installed all the connections on the washer before taking it inside, and then moved the washer in without issue. After removing the old washer they discovered that one of the water supplies was very badly corroded and wisely advised to have a plumber come out to handle that. Our plumber did come and quickly confirmed that they had made the right choice. Yes. Our washer didn't get installed that day. But that was the right call by the guys.

The guys that came too install was very professional

Because of holiday, the delivery was delayed. I had to waited for 4hrs from scheduled time. However, one they came they put all together very fast. Nice people and tested the machin working properly before they leave.

The men that install my washer and dryer were very knowledgable and professional. They were kind, fast and efficient.

technician knew exactly what he was doing, He was fast and efficient. He came prepared and dealt with my old washer. It took virtually no time.

Installers were great. They were friendly, knew what they were doing and they were quick.