Customer Ratings & Reviews

After 6, yes SIX, previous attempts to get this installed, the team of brothers, Tyler and Jacoby from the Drive Lions team, were phenomenal. They got our washer/dryer and pedestals installed quickly and correctly after MANY other useless teams of workers were sent out by Best Buy's third-party installers XPO. I would NEVER recommend XPO based on the horrible, inexperienced, and lazy people they sent out but would highly recommend the specific team who finally did the job!

Installation is great. They came took our old machine and installed washer so it was ready to use. The guys were very polite professional and courteous.

The install of my washing machine was fast and done correctly. They arrived when they estimated very professional.

The first crew that delivered and attempted to install my washer was rude and condescending. When I requested the appliance be mounted on the pedestal I bought separately they declined but they said they will ask the dispatch people. I waited and waited for them to come back but they just left without saying a word. So I called BestBuy and complained and they promised to rectify the bad experience. A new install crew was arranged and they were most helpful and most of all very be polite. Kudos to the 2nd team for erasing any memories of the bad experience with the original install crew.

Installation of my washer was awesome. The guys were clean, friendly, professional, and made sure everything was working before they left. I am extremely happy with their service.

The installation of my new LG washing machine went so smoothly. The Geek Squad that brought it out got it set up quickly and efficiently. I would not hesitate to recommend Best Buy for the appliances they have available and the installation service they provide.

I first have to say is,” WOW”. Excellent service! The guys were very professional, polite and went out of their way to make sure I was happy!!! After the guys left and cleaned up the washer started to leak. I called them they came back within 30min. They called it in and Best Buy had placed the order and I asked for the same guy’s back! They came back the following week professional and right on time! Took care of everything again and all has been Great!!!

The individual who installed the washer did an excellent job. She was a great communicator and everything went very smoothly.

The installation went well. The guys actually arrived early. They even had to remove our refrigerator door in order to get through the doorway. Both guys were polite & seemed knowledgeable.

We shopped around for our combo washer/dryer and Best Buy was able to give us the best deal AND the quickest deliver. The delivery people were polite, efficient, and thorough. I was surprised how careful they were in moving the large combo washer/dryer through the house and down to the basement. They did a good job setting it up and testing it.

They were very quick and professional with this install

Installation team was very professional. Appreciate them for being careful and cautious even in the tightest of spaces. Thank you so much!

I paid to have my washer and dryer installed and the drivers did an excellent job. They were in and out in no time. They were so quick with the install that I had to double check to make sure everything was working. A++

Very friendly and efficient techs. Install took just a few minutes. Hauled off the old machine.

Washer works great! The worker's were polite and installed the washer quickly.

The delivery men were fast and efficient in the installation of the washer. It was even checked to make sure it was working before they left.

I've been using this washer for 1 month now and It is incredibly simple to operate. Pretty much self-explanatory, this machine is perfect as it is and is pretty quiet, The huge tub handles the task with ease. Same with big towel loads and sheets, I would recommend.

The crew was prompt and very efficient. They were polite and removed the old one. They also showed my wife how to use the washer

Knowledgeable and professional installation. They recognized an outdated plug for dryer, so credited us back for the dryer installation until we got the plug in replaced, then we just plugged it in. Kept us from losing our warranty and possibly having a fire.

Install was fast and easy, no more lifting things yourself.