Customer Ratings & Reviews

They were on time, fast. They explained badic functioning and recommendations

Installers were friendly, helpful, and handled my new washer and its install with care. They were in and out in 15 minutes, very professional and experienced! Thanks for great service!

The installation process was fast and done very professionally by an extremely, courteous and capable installer.

Excellent Front Load Washer, Fingerprint Resistant Black Stainless Steel is beautiful, So far washer working above expectation Digital control amazing. The installation performed by a contractor hired by Best Buy was outstanding, he expended a good time removing the old connections and cleaning the space, old connections properly removed and discharge. With the new connections while connecting he explained what he was doing for future maintenance if is needed We also with the washer installed a brand new dryer machine also Fingerprint Resistant Black Stainless Steel that complement the quality of the equipment in our Laundry Room.

We received free installation with our TotalTech Membership and were very pleased with the professionalism displayed by the installers. They are top-notch, worked efficiently and made it look effortless! The MKE team that services the Kenosha store should be very proud of their installation team. They unboxed, hauled the old machine out, brought the new one up a flight of stairs to get into the house and took it down a flight of stairs to install it and hooked it up all within about 20 minutes. They were by far some of the best installers I have worked with.

Had it installed within 10 minutes. Very knowledgeable about installation,

The two service men that came in and did the installation did a very good job. They came in quickly installed it quickly and were out quickly. They also did a test run on both the washer and dryer to make sure that they were running correctly before they left.

The two gentlemen that came to install my washer and dryer were great! They were extremely cautious as to not damage any doorways or walls and they worked quickly and proficiently. Very kind and polite, I could not have asked for a better experience.

Team dropped off washer and installed it quickly with no issues

Excellent install on a high end LG washer. Delivery was on time and two professional installers did a great job setting up and a timely manner. Thanks again!

This washer we ordered worked great overall except for that one small issue. It broke and poured over 12 gallons of water all over my first floor. I practically flooded the place. We requested for a repair and the Best Buy associate was very helpful had a new machine out in less than 3 days. It’s been a few weeks now and no incident I recommend also buy the extended warranty plan so that you don’t deal with “I should’ve could’ve would’ve incidents.

The 2 man team was very professional and knowledgeable! They installed my new washer in a very short time and made sure everything worked before they left.

What a fabulous team I dealt with Jason and his partner(sorry didn’t catch his name) helped coordinate a big issue with the other outstanding employee, Kiana. If geek squad canceled my order that day it would’ve been a big problem but they called and told me to sort it out at the store and that’s where Kiana went above and beyond fixing the problem and calling all the other stores. Whenever I go into Best Buy I go look for her and always hope I get these geek squad installers. Great great experience!

The guys that came too install was very professional

Guys were excellent. They did a great job. Very respectful of property.

They knew what they were doing. This process was quick, answered our questions, and then they were gone.

John and his partner were fabulous! Right on time, professional and super helpful. Removed and installed both washer and dryer quickly and perfectly. Thanks so much. John is the best.

I had part 1 of my washer drier install over the weekend on a Saturday. My appointment was from 12-4 and they got here at 3:45 pm. I think they could give you a better window say 2 hours.. They installed and removed my old and new washing machine. They did have trouble getting into my drive way but i expect that to be lack of experience in how to drive a panel van.. Although my drive way is only a one lane with a 150 yr old oak close to edge.. still they dragged the washer through the snow and muck.. They were in and out fast less then 30 minutes. I had some floor clean up to handle after but it is winter.. there would have been no mess if they got in the driveway but I'm not complaining about it, its winter.. just saying what it is. I have the next install of my gas drier which has to be a pro install due to gas line. So i will see.

The Geek Squad did a great job with the installation. Fast, efficient and they cleaned up after themselves before they left. They also did an operation demonstration and answered my questions.

Installation was quick and easy. No mess was made and the washer works perfectly. Wish I had bought an old-style cylindrical washer though, all of my t-shirts need replacing after this new washer!