Customer Ratings & Reviews

Overall, this product works great. However, GEEK SQUAD (Guys #1) service was horrible! I purchased this product 12/3/2020 to be installed 1/16/21. The installers showed up 1/16/21 and told me it couldn't be installed where the hook up was. As I was already having the stress of moving I wasn't in the mood to argue and just had GEEK SQUAD (Guys #1) take it back and I would reschedule. They called around 5PM and I rescheduled for 1/30/21 and the same guys showed up. The one installer was nice the other was extremely rude and blocked my neighbors car in and when asked to move the truck he moved the truck with MY DRYER on the back of it. Thankfully it didn't fall. As they installed the washer correctly I was happy. They told me they COULDN'T use the stacking kit so they were wanting to stack the dryer on top of the washer with no stacking kit. So they took the stacking kit back. The dryer could not be hooked up and had to be sent a replacement. They informed me that my 240 outlet was out. However, it was not out they had the dryer wired incorrectly. When they plugged it in it blew the outlet. They never took down my dryer I had to take it down myself so my maintenance could fix the outlet. I called and ask for new people to install my new dryer on 2/13/2021. On 2/13/2021 GEEK GUYS (GUYS #2) showed up with the new dryer and they asked where our stacking kit was I explained the other guys took it back. They asked why. I told them the reasoning and had my partner go get another one while the guys contacted their supervisor as they explained to me they could not install without a stacking kit. We had a snow storm coming in and they told me I could probably get it installed 2/15/21 but I asked if they had time could they swing back by and install. They said they would try. I was able to do it on my own with help from my partner. After they spoke with their supervisor and told him our difficulties installing he did contact me and sent me a $50 gift card. That is all I received and an apology. I am not sure I will ever use their service again. This was over a 2.5 month process as if moving isn't stressful enough. But if it was based on the second guys (guys #2) the rating would be much higher.

The installers came in as scheduled and install the Washer and Dryer

These guys did a great and professional job with the installation. On time and finished in a timely manner.

Great delivery and instalkation process from time call & setup

The installers showed up on time and were pleasant to speak to.

The installers were professional ,neat and clean work and the arrived on time!

The installation of the washing machine went flawlessly. The crew of two were very knowledgeable and professional. Great job!

the guys were great! Showed up on time and were very gentile with the installation.

The installation team of John/Chad were wonderful. They took the time to assemble and install the new washer and dryer.

Crew were professional and hooked up the machine and tested it. Great job!

All the Best Buy installations were simple,quick and easy to install.

Installers got the washing machine hooked up in record time. Helpful and courteous. Highly recommend this route.

Install could have gone better but all in all everything worked out great

Deliverymen were able to get my new washer and dryer down a very tight flight of stairs into my basement, which was great. I also paid for installation, but while they did hook up both appliances, they did not level either of them before leaving. Leveling the washer is explicitly listed as part of the installation package. Pretty frustrated that I paid for this service and still had to have a friend come over later to level the washer so I could use it (I'm 6 months pregnant and not crawling around on floors these days).

Great service and they were on time! They installed the washer in a timely manner.

Works For Now. ....,...............................

Quick, careful, precise and professional. They got it done quick and fast without damaging the merchandise. Would use again.

Very happy with our new Samsung washing machine! A lot quieter than our old Whirlpool and has great new features.

Nice and polite installers. They brought the wrong additional install parts though. So I had to go to the hardware store to purchase the correct parts even though I paid for the parts when I purchased the washer. Then I had to pay a plumber to install the part.

2 Best Buy delivery guys unloaded installed and hooked up with out any conflicts