Customer Ratings & Reviews

Was ahead of time, quick and neat. Everything was explained and tested.

The agent came on time and gave notification which made everything easy. Great service.

They got here on time and they installed it quickly

The installation guys were very professional. Had no problems

The install went in well without any issues. They were very professional. I would definitely do it again

My washer & pedestal were delivered 1 week after I purchased them. The guy refused to install the washer because there was powder (Diatomaceous Earth) on my faucets. He thought the faucets were decaying. I tried to explain to him it was powder, even showed him. English was not his 1st language so he didn't understand & needed to protect himself. Ok, I was not happy but I understood. I had already waited several days for the installation. It was over a week more before they could send someone else out. I cleaned the powder off so no more issues there. They came, installed my washer & were driving out of my long driveway without letting me know it was done. I went into the laundry room to check. It was installed but obviously not close to level. I could see them at the end of my driveway. I called their number immediately. No answer. I tried 3 times in a row. Finally they answered, said they were at their next stop & would be back in ½ hr to level it. They never came back. It was 6 more days before anyone came out to level it. I purchased my in-stock washer on May 19th. It was June 8th before I could use it. NOT IMPRESSED with installation service. I believe this is a 3rd party. Best Buy should be aware of this crap.

The washer installation was done in a very timely manner. The installers were very good , polite and courteous.

Excellent delivery and installation service, highly recommend this service.

no problems... pro install... used level... cleaned up after... started up... working great....

Answered any questions we had and efficiently moved the item in.

Quick and without any issues. Showed up on time and were friendly.

Best Buy delivers through a separate company currently. I liked it better when they did their own work. My washer was installed after a few clinches. First drivers claimed they could not unscrew water lines insisted I call plumber to change it out which I did. Plumber unscrewed it fast. Said I didn’t need to change it out. Since I had to pay service call I did change it.

Installation was quick and professional. Explained basic use of machine and moved to correct position.

The crew took care to not damage the washer. They installed it expertly so that it is now level and stable. I got to view the level. They installed the hoses as well and secured the drain pipe so that it now in the correct position,

The guys that came to install this were courteous and very fast. In a and out. No wall scrapes.

Best Buy did a good job on our washer installation. The guys were on time and handled everything efficiently.

The quality of the service we received for installation of our new washer was very quick and professional.

Quickly done by the technician. They were very professional and courteous.

They come to your house, take your old washer/dryer, install them, and are out the door; my local guys are awesome!

They called ahead, arrived on time, worked fast and carefully, installed and tested. All went well...