Customer Ratings & Reviews

The second group of installers were much better. They checked everything with washer, ran a test, did not damage my washer. On the first delivery the washer was dented at the bottom and had scratches on the front. While I was waiting to set up the return the installers told me they only had to stay 15 minutes then I had to handle it. They did not stay for the spin cycle which resulted in a lot of shaking of the machine.

Install was on time and super quick. Good machine. Does more than I need. I love how it always looks clean inside even after a year.

Excellent insulation he went far beyond to install it thank you, Best Buy

I was worried about the installers nicking the walls and getting the washer into the laundry room. I wish I could remember the names. Anthony and Michael, I think. Polite guys...introduced themselves right away and shook my hand. They got new washer in with ease and the old washer out in a matter of a few minutes. Once the new washer was in place, Anthony gave me a quick review and they were on their way. The communication prior to delivery was awesome. I work close to home. They called when they were 20 minutes out. Not like the cable company. I wouldn't hesitate to order from Best Buy again and have their guys install.

Fast install and removal working very good, better than expected.

The crew members that installed our new washer were friendly, efficient, and careful dealing with doorways and stairs. We have gotten a number of things over the years from Best Buy and the delivery team is always great.

They didn’t ground the electric wiring as necessary. Had to figure that out and do it myself.

On time, took there time to measure area. Installed and tested machine. Loaded old one up, all in less than 35 minutes. Very courteous and professional.

Not that I needed someone to screw in a couple of hoses, but it was included in the fee for delivery and moving the appliances around so ok. The guys showed up literally when they said they would and I was given text updates on their arrival window. They removed my old washer and moved my dryer to the basement then moved my new washer to the basement, hooked up the water and waste lines, and started a test cycle. The whole process took maybe 25 minutes, no mess no fuss.

The last guy that came did what the other guys that came didn’t do. He was great he ran the hoses making sure water came through leveled the washer and ran a load to make sure it worked. All installers should do what he did. If the first guys that came would have we would have known right away it didn’t work. Also the other guys ripped my floor and left and didn’t say anything. I called it in immediately and no one from claims has called me back???? I’m very upset about that and I refuse to pay for his damages. I’m upset the company doesn’t seem to care either. Last installer did awesome!!! The company I’m disappointed in

Great job, they showed up on time and very early and were in and out in no time. They knew exactly what needed to be done and did it with ease.

Installation was quick (under an hour) and delivery was on time. Guys were actually early. They negotiated the small basement walkout stairs well and installed without a scratch.

The workers showed up on time with the correct products and quickly installed the washer. They tested it after hooking it up to make sure it worked then were on their way! Very smooth process!

Great communication, timeliness, quick, quiet, thorough. They just left and I'm already running my first load.

The two gentlemen that installed were very professional-on time-& quick to complete! I was very happy with their service!

Very professional crew. New washer was installed in less than 15 minutes. They didn't leave until they made sure the washer was working

Great service. Quick installation. Seamless! The Service team arrived on time and were able to get everything taken care of very efficiently.

Very professional and quick installation. Everything problem free!

They came in and did a supperb job. Would recomend 100 %

The team that installed my washer were great; they carried up to 2nd floor and caefully installed after removing the door to the washroom. They demonstrated the features and tested before leaving.