Customer Ratings & Reviews

We had the official Best Buy teams remove our old washer and install the new washer. They were amazing! Polite, totally professional, totally accommodating! The installers made it a quick and easy experience.

Works great perfect size for me and my grandchildren.

Polite, tidy, and efficient installation of our new washer. Also, helped me link the washer to my phone so that I can get notifications.

My team arrived right on time, calling 30 mins prior. They carefully unpacked and unloaded my equipment, and installed it in my home. They showed me how to calibrate my washer and dryer, and how to position and level them to avoid vibrations. They also gave me some very helpful tips on how to make adjustments in my laundry room due to the weight of the washing machine, and saved me a possible future visit from a carpenter or plumber if something had gone wrong. All in all I appreciate the considerate and professional advice from my installation crew. Highly recommended.

Installation takes less than few mins. It’s efficiently done. Product is tested after installation - like that much better

Extremely satisfied with the Geek Squad crew sent out to setup my washer/dryer. They were quick, efficient, arrived on time, extremely careful, and everything worked great when they left. Happy customer!

Outstanding service, prompt and efficient. The team arrived and took care of all related services including removal of the old washer and installation of the new one. This was a replacement under a geek squad service contract. Of note, this is the 2nd appliance I had replaced under a similar contract. The first one was through the manufacturer, after it was unable to be repaired. This took longer for the manufacturer to generate the return, then best buy handled it as a return / exchange. Geek squad replaced it in my home. Under this plan, the service contract was transferred to the new appliance. This time Geek Squad generated the exchange after the service contractor was unable to service the appliance - it did NOT go through the manufacturers (OEM) warranty. Under this plan the Geek Squad service contract is considered fulfilled, and I had to purchase a new contract for the new appliance. The contract price at installation was $30 lower than the advertised web contract price - and it was added by the technicians the day of installation. The replacement was much more streamlined and faster than the OEM route as we didn't have to wait for them to determine the replacement and generate the return. That time we also had to go back to Best Buy to use the return credit and purchase the new appliance. Ease of use is average only due to the differences in the return experiences. It took several phone calls to Geek Squad after being informed the service contract had been canceled after the latest Geek Squad return, and it was confusing as the last return had transferred to the new appliance. None of the phone service reps could determine or explain the differences, including the supervisors, they were only able to validate what service contracts were in effect. I was finally able to find the answer by digging through the small print on Best Buy's website related to Geek Squad warranties/contracts. Still - highly recommended, they replaced both my Samsung appliances (washer and dryer) after they failed within the 1st two years. They helped bridge the wide gap between local Samsung appliance authorized repair techs (who also won't move the appliance to a suitable repair location for large repairs - remove replace drum and bearings for example).

The man who delivered and installed our washing machine was a marvel. He knew many things about the features of our particular machine, and in fact, correctly answered questions that the sales people at Best Buy answered incorrectly. As he was short-handed that day, he did both the delivery, the takeaway of the old appliance, and the installation of the new machine himself. We have very narrow doorways and yet he accomplished this without a dent or a scratch, something we have never experienced before. Because he was short-handed, he was 10 minutes late, instead of hours late, and yet he apologized profusely. In some, I think this was the best delivery experience we have ever had, ever, anywhere.

Excellent Geek Squad delivery and installation service. Received 30-minute courtesy call prior to arrival. Technicians were very courteous and friendly. Unpacking was done at truck and all trash disposed off properly. They took great care with appliances to ensure not bumping any doors, elevator, walls. Installation included stacking dryer on washer, and they took great care to avoid damaging appliances and walls. They were very knowledgeable and fast. Highly recommend using Geek Squad installation service, it's worth every penny. Very professional!

They didn’t ground the electric wiring as necessary. Had to figure that out and do it myself.

The service was excellent. Quick & professional installation. Had to be installed on the second floor and they had no problems getting it up the stairs.

The workmen showed up promptly at appointed time and was able to install my washer in less than 30 minutes. They also stayed onsite to insure the washing machine ran through a cycle.

Great work great communication set up fast will recommend to others

They came to install it and woke me up at 6:00 AM if they did it quickly

These tools did the job they needed to do easily!!

Great service! Installation was quick and easy. Love my new washer and dryer

washer is great, it washes 5 of my normal loads in just 2 cycles. its big and it spin dries clothes great

LG Washer / Dryer Installation crew showed-up on time & were very professional & knowledgeable throughout the process. They worked efficiently to first remove my old washer / dryer & then install the new LG Washer / Dryer. I definitely appreciated that the installation crew were very careful not damage anything while moving both the old & new washer / dryers in & out of my apartment.

The installers were professional and efficient. I would definitely recommend this service to anyone purchasing these items. They were timely with arrival and completed the installation quickly.

I had both my new washer and dryer installed. They were right on time and quickly collected the old washer and dryer and took away. I bout the Hose kit for washer and the vent and new electric cord for dryer. They installed and hooked up everything in like 15 minutes and the leader of the crew even spent 5-10 minutes going through all the options and started up both for a test wash and dry to show everything was working as it should. They did a totally awesome job. Compared to the hassle of picking up the washer and dryer on my own, unboxing, and installing, there was no question that we made right choice for them to do all of the above. Great JOB!