Customer Ratings & Reviews

The installation was very quick and efficient. The guys wore mask and where very quick and friendly. I would get it again.

They did a good job only thing was they leave a bigger hole the was need to run the equipment

Did a good job with my delivery of washer and dryer

Owned this washer for about 3 months now, so far no issues. I like that the dispenser for detergent and bleach is located outside the lid so non of the liquids potentially spills on the internal electronics of the washer, which does happen overtime with washers with the dispenser located inside the lid. Works great, but we'll see over the next year or so how sturdy this machine is.

The two technicians were extremely efficient and polite. We had an issue when the washer was installed that the cold water connection leaked. The technicians contacted their office and made arrangements for a new replacement to be delivered. When they delivered the second washing machine, they hauled away the old one, had the new one installed quickly, and provided a quick lesson on the use. Very pleased with the service

The original installation date was delayed for 3 weeks so minus 3 stars for best buy! The 5 stars is for installation agents - they were suppose to deliver the stacking kit only but when they knew that the machine has been sitting for a long time, they installed it at the same time-it was not on their schedule but they did it anyway even if it was very late in the afternoon!!! They really took their time to ensure it was installed correctly and even gave a brief instruction on first time use of the machine!!

The installation was done with care. It was very neatly done. There was no damage to anything and it was done quickly.

The gentlemen that delivered and installed my washer and dryer were polite and knowledgeable. They made no complaints on having to hand carry my appliances up 2 flights of stairs. However, my washer was not leveled, so I had to get someone else to lift my washer in order to adjust the screws to make it leveled (this was after calling Geek Squad about the horrible vibrating noise my washer was making). I highly recommend checking the washer all around before they leave.

the guys where very carefull, bringing it down the basement not a scratch on it considering the tight space they had to work with.they did a great job .and fast

It was well worth it to have professionals install these units. There was an issue the first time BB came to install the units. We are on the 2nd floor of a condo, in a small laundry s closet the first installers ( late in the day , tired?, too much work? ) Did not even try to install the washer dryer combo. ONE call to the store and BB had a installation rep call and reset the appointment with an in house crew. That time it was fine, It was a very tight fit but the installers were great!! and worked through a couple of issues. The inhouse installers well made up for the poor first experience.

The delivery team did a great job! I was notified regarding their projected arrival time and then was again notified when they were on their way. They arrived even earlier than the original appointment time. I was very pleased with their speedy and efficient installation. They took away the old machine and got the new washer into place in a very timely manner. I was quite impressed that the installation happened quickly and the two man team were organized and left no mess for me to clean up. Before you know it, they were leaving and I was able to start doing my laundry! Great service!

The gentlemen who installed the Insignia Top-Loading Washer were courteous and took care not to damage our floors or woodwork. They made the installation in a minimum amount of time.

Good communication, on time, quick, and did it right.

Requested a 4 man team deliver and install my washer dryer set. Only 2 people came out, however, they did an excellent job in moving the new washer/dryer in, being sure to not damage the walls or the floors. They had multiple flights of stairs to go up too! They relocated old washer/dryer, moved and installed new washer/dryer, all in less than one hour. One of the important things about buying a new appliance is making sure it's installed properly. I highly recommend the BB delivery people. If you see the same appliance at two different stores with the same price, go with Best Buy because their installation team is great.

The installation process went very well. I was kept apprised of the delivery window, was contacted when they were on their way, and they arrived promptly. The team was professional and friendly, and made sure the washer was installed properly, ran a test cycle, and checked that I understood how to use it. They asked if I had any questions. I was very comfortable with them in my home, and would be happy to utilize this service again.

5stars everythibg was done great and didnt have to do snythibg thry yook care of everything

Very quick and professional. Job well done, thank you

As a person who knows nothing about washing machine installs, this was a must have and was quick, efficient and barely disrupted my day

The install crew were great. They were efficient and courteous. They got the washer installed quickly and were on their way.

Alfredo Cordero and Jorge Perez were professional and did a great job