Customer Ratings & Reviews

I have no complaints about the washer or dryer itself. My issue is Best Buy as a whole. My initial washer and dryer delivery and instillation was purchased on March 23rd and scheduled for the early morning of March 27th. When the agent arrived at 7am, the gate to our neighborhood was malfunctioning. The agent assured us he would return in “about an hour.” Five hours later, we still had not heard anything, so I called Best Buy. I was told by a customer service agent that the delivery and installation would still be happening that day, and the delivery manager would be calling me witching 1-3 hours to confirm. Five more hours pass, and I have had no contact from anyone, so I called Best Buy again. I was again assured by another customer service agent that the delivery agent would be returning at the end of his route to install my washer and dryer. Three hours later (it is now 8pm, thirteen hours after the initial delivery attempt), and since I’ve heard nothing again, I call once more. The agent I spoke to told me that no one should have ever said they would return, because she had never seen that happen in the TEN YEARS she has worked for Best Buy. So I was forced to reschedule for the next Thursday, April 1st. That day, the agents arrived an hour late with only a washer. Obviously, I am confused and incredibly upset, so I call Best Buy. I was told that apparently they had damaged my dryer while loading it onto the truck or in transit to my house, so once again I would be forced to reschedule another appointment to get my dryer. After about two hours on the phone with several people, they managed to schedule the dryer installation for Saturday, April 3rd. That afternoon, the delivery again arrived with instruction to ONLY delivery the dryer - no equipment, no installation. So once again, Best Buy has dropped the ball, and I still don’t have a dryer. So once again, I call and spend hours on the phone trying to get an agent sent to install the dryer that’s sitting useless in the middle of my living room. At this point, I have had it, and I was literally crying from the frustration. They tell me no one is available to come for FIVE MORE DAYS. So on April 8th, almost two weeks after I was supposed to have a new washer and dryer installed, the technician finally shows up (late again) to install the dryer. I was so fed up at this point that we told him to just drop off the pieces needed for the installation and we would take care of it ourselves. Rest assured, no one in our family will ever look to Best Buy for anything ever again. Oh, and for my time and trouble and frustration, what did Best Buy do? They sent me a $25 gift card. I won’t be using it as I do not plan to visit Best Buy for any reason.

The washer was delivered promptly and the technicians did all the required hook ups professionally. Highly recommend these technicians for future installations.

The guys came exactly as scheduled and even called me when they were about 40 minutes away. I was surprised that they asked me to come out to make sure that what they had was the exact product I ordered. Very quick and cleaned up after themselves!

All installs are "free" when we joined Best Buy members "club". With multiple installs and extended warranties we have paid of the membership many times over!

The men were early for installation and they were quick and safe while setting up the washer. They were polite and speedy about the whole process and they tested it before they left.

The washer does like it is supposed to. spinning out water could be better, But Thats not Bestbuys fault.

Customer provided assistance with water shutoff since installer did not have a tool.

Nice product. Poor in-store service & installation

The guys who delivered and installed my washer were very knowledgeable and professional.

I could never do this install....thank you so very much for getting these in my basement

We are first time home buyers and didn’t really know what to expect in purchasing a washer & dryer. We are extremely happy with our purchase and would make it again! So many settings and options for washing/drying our laundry!

They did a fine job installing the dryer and washer it's just you had better plan on taking the whole day off waiting for them

Very happy with this purchase even tho delivery was delayed from the warehouse due to the holidays!!! Store management was very understanding and helpful and made things right!!! Would recommend Best Buy !!! Set up crew was outstanding !!

We had a great experience with the installers. They called ahead to time to inform us they were on their way. Very professional & courteous, I appreciate when they wore booties when he (installer) saw we had our shoes off inside the house.

Purchased this, but didn't end up using it - as we weren't ready to install the washer and dryer. Still - the delivery guys were great, and had no problem with me changing on the fly.

The two men that delivered / set up our washer and dryer were friendly, professional, and did the job right the first time! They were even extra cautious / nice to our dog!

Washer was not completely installed do to our cold water valve was broke. They told us what to get and a plumber had to install hoses. Otherwise, very nice and competent workers!

The installation was seamless and quick. The representatives walked the machine features and ran each machine thru a wash and dry cycle.

Delivery was prompt, they were professional and friendly. It was great service all the way around. Very satisfied customer!

Washer delivery and installation by Hawaii Unified was outstanding. Their delivery team is prompt, respectful and courteous. I would highly recommend them to anyone