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Customer Ratings & Reviews

SKU:
5246401

Customer reviews

Rating 4.4 out of 5 stars with 29344 reviews

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Rating by feature

  • Service

    Rating 4.4 out of 5 stars

  • Professionalism

    Rating 4.4 out of 5 stars

  • Expertise

    Rating 4.4 out of 5 stars

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86%would recommend to a friend

Customers are saying

Customers recognize the Washer Install service for its overall performance, installation speed, capacity, and acceptable noise level. However, some customers have reported issues with leveling and balance of the machine after installation. Other less frequent issues include problems with hose connections, occasional damage during installation, and missing connectivity hoses. Overall, the majority of customers seem satisfied with the Washer Install service.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 978 Showing 19,541-19,560 of 29,344 reviews
  • Rated 5 out of 5 stars

    A1 quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentemen came over the time they said they would. They were clean, professional, courteous. They explained how they were going to install it and when done showed me how to use it

    I would recommend this to a friend
  • Cons mentioned:
    Hose connection

    Rated 1 out of 5 stars

    Very disappointed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Third attempt to install washer after first attempt said shutoff valves were frozen and needed a plumber to replace (plumber arrived and demonstrated they were fine), second attempt didn't bother showing up. Third attempt hooked up hot/cold water hoses backward. Very disappointing!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great service and on time delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery/installation crew arrived before scheduled time and quickly had my washer and dryer ready to go. I do recommend you take measurements to assure that the appliances will fit in your space.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation process went great!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers were great! Explained to us information that was necessary. They had there mask on and was nice to wear shoe covers in the house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new washer, they were very careful and professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m glad Best Buy guys installed this. They were great and made sure everything ran perfect

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommend using them for installation

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did an excellent job - fast - neat and exactly how we wanted it to be done

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I watched them like a hawk after having other sub-par installs. They were very meticulous with the install and actually leveled the machines.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great delivery experience.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery people were efficient and very professional. I would highly recommend this service.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sturdy , easy install. I like that it’s easy to access the back of TVs for input

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Installation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentlemen who performed our service reviewed our installation and gave us a solution.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation techs were great. They came in the time given. They were friendly and informative.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    went fine

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fine, called before arriving on time. took all boxes fit in and notified home office that it was dented

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer and Dryer Install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service guys showed up on time. They were very professional and did a great job with the install and cleanup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation crew was great, they gave us a play by play tutoring on how to use the machine. They were prompt and showed up in a timely manner

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy WASHER & DRYER install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Install process was great! Guys were friendly, respectful and quick.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Very Very Poor Delivery Service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery service was the worst I have ever been involved with. I want to purchase all new kitchen appliances but looking elsewhere because your delivery service is the worst.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This time the folks did a good job in first run. No dents, no leaks and no scratches. Thanks for a good installation in these COVID times

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BB Install Teams: Good Work!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 install guys that installed my new washer were great! Super quick, polite and efficient. Have never had any problems with BB Install Teams

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tool performance

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The provided installation tool for this equipment is also great.

    I would recommend this to a friend