Customer Ratings & Reviews

highly recommended! I will use it again. very professional!

Installers were excellent Very efficient and courteous No problems

Staff was great! They were friendly, professional and answered all questions.

The delivery guys were polite and professional. Very knowledgeable of the washer

Friendly guys. However, they put the drain tube for the pedestal washer too far down the drain inlet causing a pressure issue that necessitated a service call from LG.

the men were very efficient in installing and removing the machines

Great washer and the guys who delivered it were nice and knowledgeable

Much easier having professionals do the installation, well worth the money.

Delivery was on time, no damages. Showed and explained how everything works

Such a convenience! An absolute necessity! We totally needed these!

The delivery and installation guys were great! I would recommend them!

Installers did a good job installing the washer, but he misinformed us about the machine. He told us that the washer would fill on the deep fill setting and it does not.

The service was very professional. Arrived in time and were very courteous.

The install crew were on time and finished the installation in great time.

Delivery was on time. Hauled away old & set up new. Tech was very courteous.

Great Product! Couldn’t be happier with the over all quality of the product!

Washer Installation had some glitches We has an old plastic water intake line that broke and had to call in a plumber to fix It delayed installation a few days

Great, fast reliable. They were on time and answered all questions.

We originally decided to use Best Buy because we had an excellent purchase and installation experience with our refrigerator. However, our experience with the washer and dryer was the complete opposite. We were at the end of the installer’s daily schedule (between noon and 6pm). The Installers called after 6pm to say that they would be late. When they did show up they claimed that they didn't know how to install the washer on a pedestal. This seemed extremely odd in general but also frustrating as it was clearly on the work order. The Item was put into the garage and we were told to reschedule the install and take away of the old appliances. Second time (about a week to ten days later) we were scheduled in the morning. We called Best Buy caller line twice to make sure that all of the parts needed would be on the truck and that the installers would know how to install the units on a pedestal. Both times we were assured that everything was correct. And that we would receive a call when the installers were headed to our house. We never received a call. When the Installers arrived they said the work order only informed them to remove the old equipment. New equipment did get installed, but only after much complaining from the installers. They were unsure if the equipment could fit through the doors or the house or if it would fit in the laundry space. It was clear that they were frustrated with the home office as well. They did do a good job installing the units, once they got past their frustration. The washer is great, but the installation was a nightmare. We don’t see a reason to ever use Best Buy again to bring an appliance into our home.

The installers were on time and conscious of not damaging my flooring. Great work!