Customer Ratings & Reviews

Install team installed the hot and cold water lines reversed which caused the clothes to be excessively wrinkled at completion of cycle. This is basic stuff that the install team should have a certain level of attention to detail to avoid a mistake.

Initial installion date of July 3 2021. Wasn't installed until July 23. First attempt for installation was on July 3 where the installer called saying they were 15 mins away from the house so I waited and no door bell notification. Turns out the installer just waited in front of my door step rather than pressing the doorbell and left immediately. The next attempt was 9 2021 where the installer stated the door for the washer specifically wasn't closing despite me opening and closing it with no problem. They had to take the appliances back to the warehouse. The 3rd attempt July 16 where the installers claimed they couldn't install it in my washer&dryer room because the space was too tight and left it my kitchen for another week to wait for "special" installers. The 4th time on July 23 2021 the "special" installers used the exact same lifting strap the initial installers used to bring my washer and dryer up to fit it in the washer & dryer room and didn't even use special equipment! A nightmare of an experience.

I had a broken washing machine which needed to be replaced. The people who came in didn’t unlock the cold water valve and didn’t install the stacking kit. It was a huge ordeal as the washer didn’t work for 3 weeks and I thought it was finally fixed, I was wrong. I had geek squad which has been hit or miss but luckily the technician came the next day and fixed it. Now I’m waiting over a month and half for them to replace the stacking kit. I lost faith in the Best Buy installation system.

I haven’t got the service because the items that I bought haven’t got deliver until next week but I’m looking forward for it

It was not installed right the first time, lots of vibration, and have to schedule a second appointment to fix the problem.

I had this machine delivered to a high rise condo building. The delivery/installation crew was nice enough and returned the matching dryer that was damaged during shipment. The assistant spoke no English at all and the main installer spoke broken English. After they bright the washer to my unit they refused to install it because there was some kind of issue. Neither person on the crew spoke English fluently enough for me to understand what the problem was. I talked to an installation supervisor on the phone and all he could say was something wasn’t right but he didn’t really know what the issue was either, nor was his English ability sufficient to help me comprehend what the problem was. I don’t care if people immigrate from other places and don’t have Level 4 English fluency, I quite admire their courage and ambitions and fault myself for not learning a second language, but as a consumer I do need to have technicians who can communicate with me when there is a problem. I ended up having to install the washer on my own. After this experience I didn’t bother buying a replacement dryer from Best Buy.

Not the best gift. I would rather have a tool kit.

the 2 tech's best buy sent (contracted out) 1 spoke english the other NOT. i had moved my vehicles/everything out of the way for them to remove the old washer and bring in the new. The Tech. shoved my dryer - breaking the connection to the gas line-then told me there was a gas leak. If i paid him $100 cash he would repair it. Leaving me no choice but to do that. He took the coupler off/installing the pipe directly to the gas pipe/showed me on his ph that it showed a gas leak-that was after he broke it. i paid him $100 cash-no choice. He then stated the 2 water hoses are new you have-stainless YES. would be best to use them, vs the yellow that you purchased for $30-he would take the yellow back to bb. HE NEVER DID. i had to return to BB and get refund. He kept the yellow. The hook up is easy to do yourself, but BB doesnt give you option you have to have it done by their people extra cost to you. You have to buy their hoses, extra cost to you.

Water installation is not from best buy itself, it is provided by a third party company and they will find excuses as to why they won't be able to install your washer even when it is provided. Keep in mind that they require you (owner) to purchase new equipment in order for best buy to provide the installation.

The delivery guys broke my drip pan. Working with the Best Buy claims department.

I wish I were smart enough to ask them to reverse the opening of the dryer door or better yet, wish the technicians would have made that suggestion.

The washer should have free installation included. I had to buy the parts of the washer in order to get the free installation, and I don't think that's very fair.

Very poor install. They installed the washer/dryer in a closet and didn't adjust legs to clear finishing strip. At the end, the washer was installed...but I can't open the storage pedestal. The installer just shrugged his shoulders and left...instead of adjusting the height to clear the flooring finishing strip.

They didnt balance the washer at all. Seem to be in a hurry.

I want to start by saying two days after purchase we realized we had a scheduling conflict. we called to try to move the time and was told it was impossible. Even though it was still two weeks out. The night before delivery we were given a call for delivery to be from 12 to 4. We were in the mind set that we would have to make changes. At 7:45 in the morning on the day of delivery we got a call from the driver that they were 20 minutes away. In total confusion, we stated it was supose to be delived after noon . we were told there was a problem with a truck and they were on there way. That actually helped us. But, we we told them they were clear to get the appliances and install the new ones that was when we were told , the old ones had to be pulled out and disconnected for them, and they were not doing any of the install. when questioned there was no excuse given. They ended up not taking away the old, and I have yet to see the credit, and, out for paying a local guy to do the install.

Delivery guys said he just delivers them, and please don't blame him for bad installation. Sure enough, he left the washer running without turning the water valve on, and when I turned it on the connection started leaking. After fixing the connection and after a few loads of laundry the machine started throwing an error code F0E4 "Rinse Water too Hot". The hoses were hooked up wrong. :(

Overall terrible experience. Had appointment scheduled a week and a half after purchases as desired, wait until 30 minutes past delivery window, get call from delivery company saying they are an hour out but don't want to come because they want to be done for the day, I say no, they cancel anyways and I spend 25+ minutes on the phone with best buy an hour later to figure out they canceled (since they didn't tell me) and reschedule. Day of second appointment comes, hour after delivery window starts I receive email from best buy stating no inventory and need to reschedule, call best buy to reschedule accordingly, half hour later truck shows up with our washer and thankfully drops it off so we can install ourselves, then need to call best buy again to cancel the rescheduled delivery (since we had washer) and the install (since we installed ourselves). Very annoyed and would never recommend Best Buy delivery again and is a story I share frequently with others.

It wasn’t installed. Took a day off work to be home for installation and they never came. I called customer service 2 hours after they were supposed to be at my house. They said my appliance wasn’t in stock. I asked to speak with someone at my local store and was told that they couldn’t do that because ‘they’re very busy.’ So I drove to the local Best Buy, where they were not indeed busy, and talked to customer service. They said the appliance was back ordered. They could schedule another delivery date a month out, but when I asked if the appliance would really be there if I rescheduled they responded that they didn’t know. I asked for a refund, went to another store, and had my appliance delivered and installed the next day. I’m done with you, Best Buy

NO ONE EVER CAME TO INSTALL THE EQUIPMENT CALL CUSTOMER SERVICE EXPLAINED MY SITUATION AMD WAS TOLD THEY COULDN’T DO ANYTHING BESIDES THE NEXT AVAILABLE WHICH WAS 2 WEEKS OUT. I WAITED 2 MONTHS FOR THESE WASHER AND DRYER WHEN I RECEIVED THEM THE MEN LEFT IT OUTSIDE WITHOUT INFORMING ME UNDER MY CARPORT WHEN THEY WERE SUPPOSED TO INSTALL THEM. I CALLED CUSTOMER SERVICE WAS RESCHEDULED FOR THE NEXT AVAILABLE BUT THEY NO SHOWED AGAIN AND UNDER THE STATUS CLAIM THE JOB COMPLETED WHEN MY EQUIPMENT WAS STILL OUTSIDE UNDER MY CARPORT. CALLED AGAIN VERY UPSET AND ALL I GOT WAS A RUDE EMPLOYEE STATING SHE WASN’T ABLE TO DO ANYTHING BESIDES RESEND THEM OUT AGAIN WHICH WAS 2 WEEKS OUT I EXPLAINED MY SITUATION THAT I TOOK MY MACHINES OUT SO I HAVE NO LAUNDRY AND NEED THIS ASAP BUT IT DOESN’T MATTER TO THEM I SPENT A LOT OF MONEY ON THESE MACHINES BUT THEY RECEIVED THEIR PAYMENT SO MY SATISFACTION WAS NO MORE THEIR PRIORITY ESPECIALLY WHEN THIS WAS THEIR FAULT NOT ONCE BUT TWICE. ENDED UP STRUGGLING MYSELF AND PAID SOMEONE TO INSTALL THEM FOR ME.

They did show up during the delivery window, but as they were loading it onto a dolly from their truck, they noticed that the part that needed to connect to the water intake was smashed. There was no way they could install it. They did work with us on rescheduling, but we were counting on getting it installed before we left for vacation and instead had to arrange for our son to be at our house to accept delivery.