Customer Ratings & Reviews

First time it was installed was fine. I just moved to another apartment and I need this same washing machine to be installed again. I call Geek Squad about 6 times, their automated system is horrible, when I finally talked to a representative he/she hanged up every time without being able to make an appointment. I went to the store located on 5133 Richmond - where they made an appointment for the Geek Squad to come check this appliance. Days later I received an email cancelling the appointment - so I called for the 7th time - after 1 hour on the phone for a simple appointment we were disconnected. I am an Elite Plus Bestbuy client and I purchase total tech support. DO NOT WASTE YOUR MONEY WITH CEEK SQUAD OR TOTAL TECH SUPPORT - they don't care about customers.

To start water flow it is sometimes quite hard. It will start then go off. Restart takes several button pushes to get to start. Otherwise okay.

Terrible. I spent $3,100 on a washer and dryer that were delivered and not fully installed. The appliance installers said I needed longer water hoses and that I would have to purchase them myself. I noticed after they left that there was no water hose going to my dryer which is a steam dryer. They removed the y-valve that was on the water outlet for my previous appliances. When I contacted the company, they said I would need to purchase that, too, as it didn’t come with the kit that Best Buy gave them. When I called Best Buy today about this, they said they couldn’t help me until my order status had changed in their system from “out for deliver” to “delivered” and said I should call back tomorrow. I have an idea - how about you call me back? So I have a new washer and dryer sitting there and have to track down either Best Buy or go buy parts for the install people. And we waited 6 weeks for this to get delivered and not installed. Did I mention it was $3,100?

WORST DELIVERY EXPERIENCE EVER IN MY LIFE. I bought all the parts and accessories from best buy when I purchased my washer and dryer The delivery people came and they were tossing out the washer and dryer from the van on the street. Then they come and tell me to purchase additional product for $150 when I checked its $8 in best buy and will not give me any receipt either. When I agreed to pay, he denied to provide service and just left without delivering the product. Rudest people I have ever dealt with in my life. I rescheduled and asked them to send different installer and Best buy again sent the two same people and as previous time, they were terrible. I will never recommend anyone to take installation service from best buy. Those two people were even bad mouthing best buy as they are 3rd party contractors with no connection to Best Buy. What was sad that even best buy people didn't care about this attitude and service when I complained

Delivery not good work. Broke cold water handle and did not tell anyone. I purchased a set of new hoses to be installed, they installed 1 and took the other with them. After a call from customer service, they were supposed to return to remedy the problem. Had an appt but they were a no show, and a no call. I called the next day and was told they will get to me when they have the time (their words). I have not heard a word from them in 2 weeks.

Rinse does not throughly rinse the clothes must run that cycle twice. So much for energy and water savings.

The crew who came to install our washer and dryer was friendly and helpful. Unfortunately, they were incompetent, felt rushed due to high workload, and skipped some essential steps in the install process. Most importantly they left the transportation bolts in the washer. When doing a test load, this resulted in extreme noise and vibrations. The crew didn’t know what it was and just left. They recommended I contact Best Buy for tech support. Upon opening the user manual, it was evident that the bolts had to be removed. There was also a giant sticker in the back to advise removal. I ended up removing the bolts myself. They also tried to leave without doing a test run which would have resulted in not seeing a water leak due to improper tightening of the water inlet. Finally, they left shoe marks on our wall which would require repainting. Could not be more disappointed with the service.

drain tube was not put in the drain and flooded our home. When contacting best buy was told an appointment could be made to deal with this within 10 business days. That is an insane amount of time to wait on water damage in a home.

The installlation had a hiccup which required a return trip. They did return without any hassles. Could be more customer friendly

Only holds small amount. Almost broke washing heavy comforter.

In order to buy the washer we were told we needed to buy a bunch of different stacking kits and to give the ones we didn't use to the installers and they would return them. When the installers arrived they said we needed to return them ourselves and they could not. Just a very confusing process.

I ended up declining the installation. It was because of Covid. But the tech guys were very very nice.

The installers left a series of permanent scratches in my wood floor - one is deep and over 5 inches long. It took three attempts for them to even deliver the products. We've turned the phrase 'Best Buy' into 'Worst Buy' regarding this purchase. Horrible service, Horrible damage.

Ordered this washer for my mom at Xmas. Had it installed by a very unprofessional team. They busted the part that connects to the hose (water) they pretended they had no idea what was wrong and I had to file a claim which took 2 weeks to get another washer sent to me! Horrible experience!

Not only did I have to take time off of work to have the washing machine delivered and installed, but .... I got a call the day before, stating that they had a couple hours available prior to my original appointment and wouldn't I like to have it earlier? Yes, of course. So I took more time off of work. The next day, they did not show up as scheduled! Two hours into my original appointment time, I called the guy who called me to reschedule and he explained that someone else was now handling that installation, not him. Grrrr! He would have them call me. So I got a call from the new installation guy and he said they could be there in half an hour. They did show up 2.5 hours into my original 4-hour appointment block. They installed the washing machine. I looked at it and noticed the fill hoses were not hooked up inside the wall as it is designed to do. "Your hoses were too short" they said. That access cupboard just has to stay open now, but it is hooked up and it works. GRRRRRR! And that is how it is today. Hooked up and working, but I have frill hoses coming out of a cupboard door and snaking down the back side of the washing machine. Honestly, don't use their installation service if you can avoid it. Install it yourself. It will be much better for you.

I bought a Refrigerator, Washer and Drier from the Best Buy on Herndon and Willow. A couple days later I received an email saying my Drier was recalled for some safety issue and I would receive a $50 gift card in the mail for the inconvenience, NEVER got the gift card. When the appliances were finally delivered, the delivery/installers told me that the Washer was recalled and I would not get it for a couple weeks. It was delivered sooner than expected and when they hooked every thing up and started it, the Washer started smoking. Apparently they hooked up the electrical connector wrong and blamed it on the wiring in the house. I talked to the Assistant manager and he told me I could go to the store and pick what ever Best Buy had in stock and they would deliver and install the next day. I went in pick something out and they wanted to charge me for it. I returned everything and bought all the appliances at Sears. Better prices and better service.

Had to change out washer twice. The third time I had a good installer.

Install was adequate, one of the installers was very rude. Lead installer kept addressing family member instead of me the homeowner and buyer. I would not want this team again in my home

The delivery guy kept pushing us to not get the item delivered since there was less space. When we asked them to deliver it anyways, the final installation was not done properly and the doors never opened. We later rearranged the product ourselves and now it works fine.

The washer and dryer are fine. This rating is for the installation. I have my own LG pedestals that are 15 years old but like new. When the installers arrived, they said the installations on the pedestals weren't on the order and refused to install. I started to call Best Buy and they changed the reason and said the pedestals were not compatible and left. I complained to Best Buy and a new crew was sent. They arrived and said they weren't compatible and left. I ended up hiring two men to come and install the washer and dryer on the pedestals WHICH ARE COMPATIBLE. I had to pay people to do Best Buy's job. VERY DISSATISFIED with service. Service people are just downright lazy! I am not recommending this item because I can't recommend Best Buy. I have spent hours on the phone and in the store trying to correct problems with 3 items and my account in general, to no avail.