Customer Ratings & Reviews

First dryer was damaged and had to be refused. Second dryer wouldn’t fit. I have now ordered a third Dyer and hoping it is a charm. All staff involved in this saga has been helpful and understanding despite the series of unfortunate events. I can’t answer yes or no to the below since I never actually used any new dryer yet.

When they showed up, he barely moved the old machine from the wall, then declared that he could not get the hose out--said it was stuck and I would have to get a plumber. I felt it only needed a good tug, but he said no, get a plumber. Plumber came out, moved the machine so he'd have room to work, tugged on it once and it came right out. He said it wasnt stuck--that the pipe curves to hold the hose inside and you just have to pull it out straight up. I think the delivery guy didnt want to move the old manchine so he wasnt able to pull it up and out. It cost me $166 for 2 seconds of that plumber's time. I feel BB owes me $166, but of course they disagree. I probably wont buy another appliance from them if they cant hire competent insallers.

Installer incorrectly hooked up the washing machine. They hooked the hot to the cold and vice versa. I was then told by Best Buy that they would no come out to fix their mistake.

WORST EXPERIENCE EVER. First time running washer at 9 pm all the water in it went onto the floor of my laundry room and adjacent basement space. Although I spent the next 2 hours trying to clean it up the water went under my newly installed flooring and ruined the area around it - when I step on it water still comes through the seams. I spent 44 minutes waiting to talk to a supervisor about this claim yesterday, and was promised that someone would call me back in 24 hours. NOTHING. Absolutely would not buy another thing from Best Buy after this experience.

Sadly, the guys worked hard but the results were not what I would expect. The vent installation will need to be redone, and the units were stackable and were scratched during the install. I even had to supply tools for them. UGH! It would have been a one star review, but they did work hard...

Samsung manufacturer instructions say to not put the drain hose more than 8 inches down the stand pipe. These guys shoved it down several feet instead of attaching it to the the bracket for it on the machine. I didn't know the instructions at the time-- trusting Best Buy installers to know-- but having never seen that happen I asked if that was okay. The guy assured me it was. I recently moved and discovered a very moldy drain hose. Read the instructions and said that if you place it too far down it will get moldy and possible siphon back into the washer. Now I need to buy a new hose have a competent appliance guy install it. Best Busy should reimburse me for that expense.

I waited over a month to receive my washer. So many issues with best buy that I will not order another appliance from them.

Was charged by Best Buy for installation and washing machine and dryer lines and dryer vent line. Installers did not use either--used my dryer vent line and took the new one--same with washing machine installation. When I tried to call Best Buy was put on hold for so long I just hung up! Also, had to hire a "handy man" to hook up new washing machine lines.

First, when the geeksquad dropped off my washer/dryer, they ran over a street sign and subsequently my neighbors mailbox. Secondly, they scratched both the washer and dryer by carelessness when going through the door. They left all the trash (box, styrofoam, plastic wrap, etc) in my garage. The installation was never completed. They told me that the washer was "good to go" which i clarified meant that I could use it and they said yes. As it turns out, the stabilizers were left in the back of the machine, so now my drum is ruined. Not to mention that i have been trying for nearly a month to get this rectified and keep being given the run around. So, in short, i would NOT recommend using this service. Just don't waste your time.

washer needs shorter cycles, poor water level, cycle very long

I may not purchase items from Best Buy in the future based on the terrible experience I had with this installation. My laundry room floor was filled with water when the installers told me they were done. I asked them to clean up the water mess, and was told "we don't have a mop but will use yours if you have one!?!?" WHAT? Installers of wash machines, with which water is used and WILL be spilled on the floor, don't carry mops and don't clean up after themselves? I have asked twice on Best Buy reviews to credit my account for the delivery/install charges and an additional $100 for MY TIME to clean up THEIR mess...with no response from Best Buy. Maybe now I'll hear from them.

The delivery Geeks from BB were very polite and seemed professional, but they completed their work so speedily (efficiency?) that they apparently skipped the step of balancing my new washer after they hooked it up & got it running!! It bangs loudly against itself with every spin!!! It's going to ruin!! And I cannot balance it myself. I'm NOT HAPPY!!!

I had our appt scheduled in the afternoon between 12-4pm. They told us they would call us an hour before they would arrive. Received a call at 10:15 saying they were 10 mins away and of course no one was home and I told the guy this and that our appt was scheduled btwn 12-4. He argued with me stating otherwise and I told him I don't know what to tell him considering nobody was home. He stayed silent and I told him I'd call back. Had to pull out my 17 year old brother (which in your policy states someone above 18 years old needs to be there) to have him let them in. And they didn't install it correctly. They ran a cycle and my brother went back to school. When my parents came home, the room was flooded.

Still awaiting washer delivery. The dryer and washer were scheduled to be delivered on Saturday Jan. 28th 2023. Only the dryer was delivered. Washer delivery rescheduled til Feb. 4 th. Then Best Buy texted I would have to reschedule- Feb. 11th. Then Best Buy texted Friday Feb. 3rd - Washer would be delivered on Saturday Feb. 4th. On Feb. 4th delivery man was confused as to why old washer still at house. He did not have washer on truck- he only came to install washer - which he thought was already delivered. Best Buy has now rescheduled washer delivery for Saturday March 25th.

The washer install was not good. The installers spoke a foreign language the entire and used duck tape to install a water hose. Terrible.

The wash machine hook-up went fine. However, the dryer was a nightmare. The wrong team came out to hook up our dryer twice. They came without the needed parts a couple times. Ultimately, we had to hire a plumber to finish the installation. It took a couple months from start to finish. I understand there are supply chain issues, regardless. It should not have taken so long, if the right crew came out, or if they would have just said out of the gate that they couldn't do the work. They have some "Cadillac" maintenance program. Don't waste your money. I started with the 5-year extended warranty and allowed myself to be talked into the premium annual agreement.

Since I cannot give 0 stars, I will award the 1 participation star. It took three tries before the washer and dryer were installed. Not only did the workers come without the correct equipment to install the washer and dryer, no concessions were made to get it done faster. Each time I had to reschedule it took 11 days between appointments. I paid for the proper equipment so the fact that, the workers did not come with it astounds me. The second time I was even promised they would go and get the proper equipment then come back but all I got was an email asking to reschedule. Each time they failed to install the washer and dryer I was forced to go our and spend extra money to get them the equipment they were suppose to bring the first time.

Washer was connected ok, cleanup wasn’t that good and they refused to connect the dryer. The reason given was no gas shutoff behind the dryer BUT there is a gas shutoff above the dryer that is fir the dryer and only the dryer. So seems like an excuse more than a legit reason.

The installers hired by Best Buy failed to correctly attatch the hot and cold lines and switched them around in a new construction that had the lines clearly labeled. I found out by running the washer on cold/cold only to have steaming hot water pour in for that cycle.

Had to call Best Buy quite a few times to get our washer eventually installed. Placed and hold and appts weeks away every time. First the installation team said the washer would not fit, even though it would have (just been very tight) and they didn't like that the supply pipes were old and had been shored up with foam insulation. I understand it was not an ideal situation, but the washer hook ups were functional. They refused to install. We ended up replacing the pipes and removing the toeboard to make the room deeper and they came back to install. The washer was dented on one side when they installed it. One of the installers had his mask down below his nose even though this was before California removed mask restrictions.