Customer Ratings & Reviews

I bought a washer and dryer with the pedestals, hoses, and required connections. It took 3 times to install them correctly and undamaged. The first installers damaged the dryer at installation. The second installers "no showed" by taking a picture of my house but not coming to the door. Third installation also dented the dryer, but then required a fourth installation when I discovered the dryer did not work properly. The fourth installers were actually great. Thanks Joseph! The final rub was the fact that they changed their rewards points program. If you choose deferred financing over standard financing, you receive NO rewards points for a pretty hefty purchase.

They failed to meet the delivery window and keep you on hold forever when trying to find out where they are? When you get through you still won't get an accurate answer! Only use the service if you can't self install, or make sure you keep the whole day free.

They delivered on time And did the work in a timely manner

I paid for installation, which is basically hooking up 2 hoses and leveling the washer. The install guy said he leveled it the best he could, as the adjustments were all the washer could make. After he left and I realized the floor did not have a radical slope, I spent a half hour w/ a wrench and a level and got it completely level. BB did refund me the install $ after I called.

Did not arrive on time, did not complete the job correctly.

Just note my installation was free because the washer that I purchased was over a certain amount. The technician who came out to install my washer was not knowledgeable and ended up telling me I needed something that I didn’t need. I had a plumber come out and he said that there was no issue. He ended up installing my washer for me and since he came out on a Saturday after hours I was charged $100. I didn’t mind paying him for his time but he wouldn’t have had to come out if the technician had done his job.

Delivery guys showed me it was balanced side to side but they failed to balance it back to front. Took several calls with maytag to figure out the problem.

The delivery window is about as reliable as comcast.

I had problems with leaking water three times. I thought it was the washer, the technician from GE was coming three times until we together figure it out. It was the poor installment of the hoses of the back of the dryer, which caused leaking water, every time I was drying the laundry. The end part of the hose got pretty damaged by the constantly coming out water. It costed me time and money to wait every time for the technician and cleaning the water in the basement (thank God, it wasn't in the bathroom). On top of it GE did't feel responsible at the end for all that, since it was an issue because of the wrong installment. I had to run back to Best Buy to get their technician to fix it. A nightmare!!!!

The delivery/installation process was a nightmare! They had to come out a total of 4 times, and on the scheduled delivery date, they did not show up and Best Buy contacted me at the end of my service window apologizing, therefore I had to reschedule which was a pain. They installed it incorrectly twice and needed to come back out. I had to call corporate and they also initially were kind and then stopped responding. I will never order anything from Best Buy that needs to be delivered!

I was to recieve free install for washer and dryer but never happened. WHEN THEY DELIVERED THEY WOULD NOT INSTALL THEM. I ended up paying $100 to have someone else come to install my washer and dryer so I could use them. when I told the stre they said it was up to the delivery crew noone has done anything . I am not going to buy any more appliances that have to be installed. Also they delivered the washer but not dryer they scheudle forr delivery .had to waitfor another delivery date for dryer. nothing installed let alone free install the washer and dryer are great love them. the computer crew great but installation free not true.

I was delivered a broken washer!! You hauled away a working washer. I tried working on this from 3 days in. Call after call and nothing. What a joke!! 1 month later there sits a broken washer that they won’t take back because of the jacking me around to miss the 15 day window finally 3rd person to the house knows whats wrong immediately but have to wait another 1-2 weeks for a part. I will never buy from here again. I should have learned when the dryer came with a huge dent in it a month earlier.

Installer made a mistake regarding water flow in my house after installing the washer. I was not home when they installed it, however my mother was. When I got home and told them that it wasn't working correctly they told me it wasn't their fault. I had to call a plumber and he figured it out in 5 minutes. Horrible installers

Desaster. The crew damages the electrical outlet, did not disassemble the transportation locks, did not level the washer and do not do a funktional test.

See earlier report on washing machine installation

1 1/2 hours late from window promised. I, Melissa the buyer of the gift for Hilda had to ask for a demonstration of how to use the washer. One of the men tried to scratch up, dent and tear down the bi-fold door of the washroom while trying to squeeze the washer beside the dryer into the room. it is probably dented or scratched, but we can't see because it is inside the laundry closet. He ignored me when I told him that the door could be clicked open to make more room. Very unfriendly. I feel that the poor service was due to the all black neighborhood that my sister lived in. Service to my neighborhood is always pleasant.

I was very disappointed with this installation. They did not speak English and did not take responsibility. They did not have sufficient length of hose to install the washer to the left of the dyer, so now my dryer is to the left of my washer and the door of the dryer opens to the right so we can't easily transfer the clothes from the washer to the dyer. They also didn't explain how to turn on the washer which turns out to be rather complicated. It was certainly not up to the standard of service I have come to expect from the electronics department of Best Buy.

The gentlemen arrived to install my washer and dryer, and they were not sent with the cord to install it. I was told they would try to come back that day or call me to come back the next day to finish installation. Stickers still on both. Neither has feet attached properly. No call, so I called the number I was given, which was incorrect. I had to call a local store and then spend another hour on the phone to have someone tell me that I would get a call in 24-48 hours. 2 days later, no call. I have tried twice to call again and held so long I had to hang up. Almost a week later, I am going to just go buy another cord and install myself. Still not even able to get refunded for the cord. Never again, Best Buy.

I'm rating this item poor, not because of its functionality, but because I was forced to purchase the identical installation item twice. One for the washer and one for the dryer, the same item. Thanks to the honesty of the installer, who thought it was a mistake that I purchased the two items, one for each appliance. He then informed me that only one is needed. I had also asked a Supervisor just before the delivery why I needed the both items, and his reply was 'they have to include it'. So for $30, they've lost a customer who had just spent over two thousand dollars

The original washer was delivered damaged, and the delivery guy told us we had to wait for customer service to call us back to have a new one delivered. When they called us, the Geek Squad rep said the delivery person had not entered the damage in their system, so WE had to call THEM back the next day to get this replaced. This was only the beginning of the replacement saga. After several phone calls and untruthful statements made by Best Buy employees, I have no plans of purchasing appliances with Best Buy again because of this experience. It's too bad because I have always been a big advocate of Best Buy and Geek Squad.