Customer Ratings & Reviews

Delivery people did not test machine or explain operation and I had to ask for the manual which they had left in the truck.

Folks came for the installation was really unprofessional. They were not wearing proper facemasks, didn't remove the shoes, or were not wearing shoe covers when entering the house. They didn't test the washing machine properly and it started tripping the GFI. Now I have put a replacement (return and reinstall using a new item). Yet to comment about the product after proper installation and usage for a while.

We had an appointment to have our washer and dryer delivered and installed and Best Buy never showed up on ALL 3 occasions. They didn't call cancel or apologize. THEY ARE TERRIBLE! SO inconsiderate of their customers, we will never shop their again. They made excuses and lied when I called them. I never knew they were so bad. We canceled our order and purchased from Mountain Appliance who was wonderful.

Is there something wrong with Best Buy? They keep asking me to review items which haven't been delivered or installed. This delivery has been rescheduled at least 3 times and the installation had to be rescheduled because the new machine arrived damaged.

When I received my product after initial installation, the dryer's drum was bent and was damaged. This was not assessed by the initial installers. It took a Geek Squad member to identify the problem and replace the part. This whole process took several weeks.

Very poor delivery on 28th Nov 2020. Best Buy installation team didn't have shoes protection during COVID situation. I had two choices "To let them come in the house to do the installation" or "refuse the delivery". Because i was waiting for washer from last 20 day, so i let them enter in the house for installation. They left stain & dirty hand prints on the wall & stairs while installing the washer.

I’m not reviewing the installation but the way Bestbuy handle Covid in customers home. According to Bestbuy statements about home installation, Bestbuy will take ALL precautions for example , covering the shoes when entering the house .. your delivery men didn’t do that. Dirty shoes is one of the carrier to bring germs, Covid, in the house... hope you emphasize that to yours delivery personnel!!!

I love the store and staff but the 3rd party installers are horrible. Simple washer dryer install and they screwed up the vent by bending it 90 degrees. Also told my wife the doors can't reverse and that they had to install side by side machines opposite of how we wanted them installed. The doors ARE reversible. These people just didn't know the product. Come on BestBuy, you have a great store and product but you fall very short when you get outside of your 4 walls.

Terrible. Refused to install until I paid for a plumber to check the cold water valve, which I did and there was nothing wrong with it. Refused to install until the drip pan was fastened to the floor. Two weeks later the second crew Best Buy sent to finish the install got water all over the floor when they turned the washer on because they hadn’t put the drain hose in the drain. What a mess.

We had 4 different deliveries scheduled before we got a washing machine that was functional. We were brought one that had been crushed. One appointment time was made and no delivery team showed up. We spend hours upon hours on hold on the phone and in the store trying to sort through these issues and no one was able to do much of anything to really help us. It was an awful experience with terrible communication between different departments within Best Buy.

The product was damaged, the delivery folks called while at our home to reschedule delivery of second dryer. Unfortunately second dryer was damaged as well. When working through the distribution center to rectify the damage, they were not responsive. Maria from the distribution center did not return calls. It has been over 8 weeks and we are still waiting to rectify the damaged dryer. Delivery guys were great, very careful bringing in new product and taking out our old product.

I have always bought my electronics from BB. Phones, computers etc. Have always had pretty good service with any issues that came abut. This time I bought a Washer and Dryer. I have to say it has been one of the worst costumer service experiences I have ever had and I may never shop with BB again. My relatively minor issue is still not resolved and seems it never will be. It is impossible to speak to the right person. At this point I am going to return the items...itf BB lets me.

While it may seem to be an easy process to install a washer, it took me over a month after purchasing the product to have it installed. There were several attempts by the Best Buy 3rd party installers where they were unsuccessful for one reason or another (none of which were a fault of mine). I would recommend that Besy Buy choose a better 3rd party installer who is able to arrive within the specified arrival window and will not refuse to install the product for inaccurate reasons.

This washing machine has a hard time draining the water. The first one I had lasted a month before it started leaking from the bottom. Best Buy replaced it for me and I decided to get the same model and give it another chance. It is still doing the same thing. I takes a long time to drain but it hasn't leaked yet. I'm glad I have the warranty....

Coordinated purchase of new washer for my 80+ year old mother in law who lives in FL. The installer refuses to replace the new water connection hoses we purchased with the washer, which is not fulfilling contracted install agreement. BestBuy has the worst installers I’ve ever encountered.

The washer was not installed at all. We were told it would be and the delivery staff said it was not their job. We talked to customer service and were told we would be sent a $150 gift card for the inconvenience. We have talked to customer service several times since 12/8/20 and still have not received the gift card. The delivery staff also left garbage all over the street that we had to pick up.

We needed a permit to swap out the water shutoffs. That’s what the sales person told us. Imagine my surprise when plumbers showed up and said they couldn’t do the job because they needed a permit. Apparently Best Buy didn’t tell them what they told us. The plumbers just left the washer on the back porch for anyone to steal. We had to move it inside ourselves.

The delivery man didn't bother installing the washer and refused to take old one. When I tried to call him back to do his job he threatened me and my family. I ended up doing the install myself and dragging the old washer out by myself. I complained to bestbuy but still haven't heard back from them.

We purchased product with installation, but when delivered note on the delivery paper said only delivery and no installation hook up. Delivery guy damaged our home door and it’s been month no one contact back us for compensation. Never again purchased product from Best Buy. Store manager never ready to listen us.

They had to come back to my house 3 times and still weren’t able to install my washer and dryer....one of the guys still had the nerve to say that I could go wash to the laundry mat...... and I said no I’m not going to do that when I have payed almost $2,000 for new ones.... smh.....I had to pay another company to send someone to install them ....what a waste of time ....I’ll be going to Home Depot next time!