Customer Ratings & Reviews

They were rude and didn't install anything had to hire someone else to come and do it. They made it clear they didn't want to carry and place the washer and dryer.

Installers left noticeable amounts of oil on driveway and neighbors complained about oil on street. I had to rebalance the washer myself.

Had issue with the washer leaking and flooded the laundry room and part of the livingroom. Contacted BestBuy customer support and the support provided was 2 options, physically bring the washer back for a return or call the manufacturer to get it fixed. That’s with a “Premier” status with a “special” 800 support number. Extremely disappointed but not at all surprised....

The washer door opens from right to left (have the hinges on the left side of the door). The dryer door opens from left to right (have the hinges on the right side of the door). They installed dryer on the left and the washer on the right. This is very inconvenient. Please swap the position of the dryer to the right and the washer to the left so that the doors open away from each other.

They brought my washer in the laundry room and left. They never hooked it up

I scheduled delivery and installation for Saturday 9/9 between 8am and 12pm and the Delivery company only send 1 guy instead of 3 as specified on the Best Buy order. He only could left the appliances and leave without installing it. Then, the delivery company said they would install later that day and they didn't. The whole delivery and installation process brings down everything. Feel bad fot the delivery guys, their management folks just don't care.

The first few loads the machine bounced all around. After making some adjustments on our own we got it fixed. I think install should have done that.

Installer put the hot water on the cold inlet and vice versa. It took me a while to figure out I was getting too much hot in the rinse. When I called, I was told to call Maytag as over 30 days had elapsed. Maytag was great. Immedidately noticed that hot was on cold. I told them the machine vibrated a lot. That's because it wasn't leveled (though it was firm on the basement floor). He leveled it and solved the problem. The installer should have leveled it.

Installers refused to install new washer when they saw old one wasn’t moved, then didn’t come back for 4 days after I had to call the store about it. Then when they came back, they said installation on pedestals would cost extra since they didn’t know about it. Why else would I order pedestals if not to use them for the machine…?

This was the 4th time they have cancelled to install a replacement washer that after I travel over 3.5 hours one way (7 hours total driving)and $100 in gas for the install that gets cancelled AFTER the scheduled arrival time.

The deliv erymen DID NOT install my new washer They left the hoses from my old washer hooked up and told my son he had to get a new hose to empty water from. the washer as the old one would. not reach the pipe and that we needed a longer hose. I had no washer for 3 weeks until My plumber came to my home to fix a pipe. He had NO trouble hooking the washer up with the hoses that came with it.

No one ever installed my appliances, they were just dropped in the middle of the haulway and no installation was done despite me paying for the service and scheduling the service. I laso purchased the installation kits for the washer and dryer and they were not sent. Now my order says everything was complete. Customer service is not helpful either.

Wrong part bring for installation for 4 times in 1 months i can't believe this is so bad experience from best buy and horrible service don't buy anything if have service for installation because no body care and if you want talk with Manger you have wait 3 hours behind phone every time

Very unhappy with how they connected my gas dryer the installers taped two flex hoses together and the next day they fell apart had I been using the dryer it would have put all that exhaust inside my house. They are professionals and should know better I feel like they sent just anyone to do this job this is dangerous!!!

First washer delivered was dropped in the driveway. They wanted to credit $100 rather than replace. We would not accept that and had to make multiple calls to get replacement. Also had paid extra to have doors reversed. First delivery people didn’t know how to do that!

The guys arrived past the estimated arrival time, only called 10 mins away, and unpacked a broken Washer-dented and damaged. Delivery guys promised to bring a new one in but when they called in the order they were told not to come back that day. It took 6 days to get a call about a new delivery and 10 days for the washer to be delivered so both units could be installed. All phone calls to geek squad and store were brushed off

The Covid situation impacted everything but BestBuy could have handled the situation with customers much better.

Installation team left after 5 minutes when they couldn’t unhook the old washing machine. They left the new washer in my garage and the old one hooked up. My husband unhooked the old washer after they left easily. It took 7 calls to the geek squad and over a week of waiting to get them back out there to haul away the old washer and install the new.

This is too much. Even asking them to switch the door from your dryer has a charge.

Never installed and marked as done. Having an unbelievably hard time getting this straightened out and someone here to do the promised work of unpacking and installation for this and another appliance If I could give no stars I would Trying to get help is like talking to a cinder-Block wall.