Customer Ratings & Reviews
- SKU:
- 5246401
Customer reviews
Rating 4.4 out of 5 stars with 29343 reviews
(29,343 customer reviews)Rating by feature
- Service4.4
Rating 4.4 out of 5 stars
- Professionalism4.4
Rating 4.4 out of 5 stars
- Expertise4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers recognize the Washer Install service for its overall performance, installation speed, capacity, and acceptable noise level. However, some customers have reported issues with leveling and balance of the machine after installation. Other less frequent issues include problems with hose connections, occasional damage during installation, and missing connectivity hoses. Overall, the majority of customers seem satisfied with the Washer Install service.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Service not done due to none delivery
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This service did not happen because i did receive my washer and was not made aware that i was not getting a machine on 8/2/22
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Service was not completed. I’m not sure why it says this. I have had to reschedule multiple times because there was no show no call each time.
No, I would not recommend this to a friendRated 1 out of 5 stars
Where's Waldo
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Im still waiting for delivery/installations. Left follow up message regarding deliver but I have not received a response.
No, I would not recommend this to a friendRated 1 out of 5 stars
Was I supposed to get these from the delivery guys
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I guess I purchased this when I bought my washer. I have never seen them though. The delivery guys installed my washer and didn't leave the tools I purchased.
I would recommend this to a friendRated 1 out of 5 stars
Bad Installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy took over month to complete the installation and left us without a washer and dryer for over a week. A case manager was assigned but did not help resolve the problems with this installation.
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad installation experience ever
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Completed half job and other half wrong installation and left without completing the work and never informed that they are leaving, they just walked out
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible Experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The installation was not done correctly, costing me an additional six days without a machine and other financial problems.
No, I would not recommend this to a friendRated 1 out of 5 stars
An Installation That Doesn't Install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They didn't install the washer because they didn't like the water valves. The salesperson in the store never mentioned this as a possibility. I hooked it up fine. I guess that's why "installation" was free.
No, I would not recommend this to a friendRated 1 out of 5 stars
Disaster
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Reused the old washer hoses when I purchase new ones through Best Buy and didn’t even leave them. Hooked Up the cold water to hot and hot water to cold.
No, I would not recommend this to a friendRated 1 out of 5 stars
0 Stars
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery guys ruined my floor and getting in contact with anyone regarding my claim has been a hassle
No, I would not recommend this to a friendRated 1 out of 5 stars
Worst experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We had already complained in writing over 30 days ago and as today we have nor heard back, it was like a bad joke. Hopefully somebody would contact me in this regards.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
They never completed my installation or the washer
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They never completed my installation or the washer
No, I would not recommend this to a friendRated 1 out of 5 stars
Washer and Dryer are backwards
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer and Dryer were installed backwards so now the doors crash when open. Please reschedule to return and properly install them.
I would recommend this to a friendRated 1 out of 5 stars
Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installed waterlines incorrectly causing major water damage to my carpet and my furniture still not even compensated
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when appointments do not go as expected and communication falls through. While our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We would like to hear more about what happened, and see if there is anything we can do to help. If this is something that you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Not reliable installer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installer delivered the washer but not installed. They were supposed to come back and complete the job but Never came back. Contacted several times, no luck to get hold of them .Ended up installing myself!
No, I would not recommend this to a friendRated 1 out of 5 stars
They said that they couldn't install it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to hire a handyman after the installers told me that it was not possible. Sometimes an installer needs to get more creative than simply saying "it's not possible".
No, I would not recommend this to a friendRated 1 out of 5 stars
Very disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They didn’t install it They didn’t even bring it inside the actual property. I was forced to install it myself I had to carry it inside the house myself.
No, I would not recommend this to a friendRated 1 out of 5 stars
Total tech member
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely horrible. It was an absolute nightmare. Frim canceled deliveries to bad installation
No, I would not recommend this to a friendRated 1 out of 5 stars
NIGHTMARE
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THE INSTALLATION GUYS WERE HORRIBLE, THEY FORGOT TO BRING ALL OF THE NECESSARY PARTS TO ASSEMBLE IT, LEAVING ME TO ASSEMBLE IT.
No, I would not recommend this to a friendRated 1 out of 5 stars
Install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was not at home when washer was delivered. They didn't balance machine. Didn't have cdc approved protective gear. Best buy needs vet their contract delivery drivers better.
No, I would not recommend this to a friend