Customer Ratings & Reviews
- SKU:
- 5246401
Customer reviews
Rating 4.4 out of 5 stars with 29343 reviews
(29,343 customer reviews)Rating by feature
- Service4.4
Rating 4.4 out of 5 stars
- Professionalism4.4
Rating 4.4 out of 5 stars
- Expertise4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers recognize the Washer Install service for its overall performance, installation speed, capacity, and acceptable noise level. However, some customers have reported issues with leveling and balance of the machine after installation. Other less frequent issues include problems with hose connections, occasional damage during installation, and missing connectivity hoses. Overall, the majority of customers seem satisfied with the Washer Install service.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Not great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Appliances were not delivered to the correct room. There were also some challenging communication issues.
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The people Best Buy use to deliver and install the machines are lazy and they have nasty attitudes. I would never do business with this company ever again
No, I would not recommend this to a friendRated 1 out of 5 stars
Unhappywithinstall
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with washing machine installation..after paying for installation I was told I would need to install the drain line myself..did not get what I paid for..
No, I would not recommend this to a friendRated 1 out of 5 stars
Did not install washer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not install washer because the Mexican delivery person is late and saw the water faucet is dripping. Put washer in garage except in basement and left.
No, I would not recommend this to a friendRated 1 out of 5 stars
My experience
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I canceled my install due my dryer install not being done correctly
No, I would not recommend this to a friendRated 1 out of 5 stars
Did a ok job
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They did ok. Dented the washer. Took the bolts we need if we move.
No, I would not recommend this to a friendRated 1 out of 5 stars
Upset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not install item as required on the order. Delivery guy walked away as I was speaking with him! I will not buy appliances from Best Buy again!
No, I would not recommend this to a friendRated 1 out of 5 stars
No installation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They did not install and I purchased installation.
No, I would not recommend this to a friendRated 1 out of 5 stars
Dryer Installation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They didn’t install the ventilation tube, left it unattached to the dryer,
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor install
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were very careless with the installation. They moved the dryer around too much carelessly and created a gas leak. Whole house smelled like gas.
No, I would not recommend this to a friendRated 1 out of 5 stars
Ended up installing myself
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item was never delivered to my home due to their agreements and poor scheduling I installed my washer and dryer myself after picking them up myself.
No, I would not recommend this to a friendRated 1 out of 5 stars
HORRIBLE SERVICE
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.STAY AWAY and spend your $$$ elsewhere. BB does not support its installations or products.
No, I would not recommend this to a friendRated 1 out of 5 stars
Installation Not Performeed
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The installation was not done. The washer was delivered and then they left. The washer was not hooked up at all. Not even plugged in to verify it was working.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
BB telephone support is a train wreck who lie and
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t give real review as in a month since delivery BB has been unable to install correctly.
No, I would not recommend this to a friendRated 1 out of 5 stars
Weak install
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installation team had 0 personality and did not explain anything they were doing. They left and said they think everything is working and it shouldn't leak.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Bad install
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installers did not level machine. Caused vibration and now my machine sounds is making nasty clicking noises. Had to call for service on a 3 month old machine.
No, I would not recommend this to a friendRated 1 out of 5 stars
APPLIANCES
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I WOULD LIKE TO REVIEW THIS ITEM BUT AFTER 5 ATTEMPTS AND 2 STORE VISITS I STILL DO NOT HAVE MY WASHER AND DRYER
No, I would not recommend this to a friendRated 1 out of 5 stars
Very poor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First off the guys were an hour late and when they got here the washer didn't fit. By the time a got maintaines here the guys had already left. So I was left with a washer that didn't fit. I was very upset.
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good purchase. Washer takes 1 Hr to wash, water doesn’t fill Up fast, sensor takes forever to serve the clothing!! So dissapointed!!
No, I would not recommend this to a friendRated 1 out of 5 stars
No one showed.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Why does it say complete? No one came with the washer or called. I got MANY messages and a call about the delivery time...maybe they should have gone to the delivery people?
No, I would not recommend this to a friend